FRUEH

Responsive and fast. Less than 1 week for me to accept the bid and for work to be completed. They replaced a 15+ year old forced air system. The installer cleaned up after himself and did a terrific job while maintaining social distancing.

We bought a mini split A/C for our garage, had it professionally installed by an electrician, and called Frueh to check the connections and test for leaks. Frueh came out on 6/27 to perform these duties, it worked the rest of the night, but no longer worked the next day, we called Frueh again and told them it was not working. They came back out on 6/29 and told us we had a leak and did not cover this (even though this is the exact thing we paid them to do and on the invoice we signed states a 30 day warranty on parts and labor). I called to leave a complaint however the boss was on vacation and couldn’t get to us until Monday 7/2 (I left a complaint with the receptionist AND wrote an email to the 24/7 email address on our invoice) we had to get it up and going so we went ahead and had them fix the leak and refill the unit with refrigerant ($120 we shouldn’t of had to spend had the job been done correctly the first time) again it worked for the rest of the day on 6/29 but when we went out again on 7/1 it again had a leak and the pipe was frozen. We called that day 7/1 and told them of the issue again, she said she would call us back on Monday 7/2. 2oclock on Monday and we have yet to hear from them or get a response to my email, so we call them, she tells us they will be out Tuesday 7/3 and the boss would come also. The tech and the boss show up Tuesday find the leak and test it again, they did leave the test on longer this time, and refilled it with refrigerant. They did not charge us for this visit this time however he did make the comment that he “didn’t appreciate me contacting the BBB” (I told him I was going to report him to the BBB in my complaint email sent 6/29, but wanted to see how they resolved the problem before I issued my complaint) My overall experience with Frueh was AWFUL the lack of communication (us having to call them when they knew we were extremely unhappy) , lack of care  for customer satisfaction and the fact that they don’t stand behind their work made me incredibly unhappy. His comment that he didn’t appreciate me contacting the BBB really infuriated me,  I didn’t appreciate having to call them 3 times, or having to pay for something that should have never happened, or not being a priority within his company. Contacting the BBB is my right as a consumer and I feel the situation was mishandled by this company. Today is 7/3 they came out for the 3rd and hopefully final time this morning, hopefully it works for more then a day this time.