Wellington Concrete

It went perfect, I had no problems at all. Very nice and professional.

If any of this is typical w concrete work, then I stand corrected. Had 3 bids & Wellington?s (W) was within $60 of another. Choice was tied between these 2 & both had A ratings on here. Other co had many more reviews to W?s 2 which were also old, but was having fence replaced at same time which would sit on portion of new patio & W had done previous work w fence co, so I chose W. Project started fine, but day 3 I found sunroom support pushed in?they hit w/Bobcat. I told Tim (T) & he pulled back out w/Bobcat. I admit I was impressed w his ability to do, but wished never happened. Plus beam is still not snug back up to corner post, but trusted T as a contractor that is secure again & figured was accident that happens w this type of work. Next day I saw bay window corner had been hit (2nd incident). I told T & he said he?d fix. Again w/o prior experience, I figured can happen. Project completes & T says done. I thought window was still damaged, but he said fixed. Found it was not. T said he pulled metal out as best he could. Though it was still bent & paint gone. I clearly wasn?t happy & he asked if was ?show-stopper?. Now his crew are all nearby plus fence guy & crew, & he clearly thought wasn?t an issue. T then said he did 1 of my steps for free as forgot to bid & that could make up for. As minority at the time (homeowner vs. crew), I thought I must be picky & at this point I was ready for them to be gone & just deal w later. Hence I said I?d just fix myself, paid him, & he was on his way. Trucks/commotion are gone & I?m excited 2 see new concrete. 2 days later I notice where concrete met pool coping that concrete was higher many places w sharp top edge (not good for bare feet near pool). Again still mesmerized by new patio, I just planned to have swimmers be careful & try to fix myself as soon as I can. Less than 2 weeks later, I notice 4 long cracks in concrete, some only 1/4" away from cuts & 6? long. T did say during bid all concrete cracks, so thought was part of it. I also noticed skimmer basket didn?t fit as previously. T bid new skimmer box for $350 as he said they usually crack during work, so I opted for as seemed required but result was only a PVC ring caulked sloppily onto cracked old skimmer. Again, just figured is small issue & I need to get over it. Summer ends & my pool company had to reinstall cover anchors in new patio & they told me I need to get caulk put back before winter between concrete & coping. T installed a plastic foam role between the 2 which I assumed industry perhaps did instead of caulk now. Pool company said no & foam is temporary while they pour & there?s a perforated portion at top that removes for caulk after. Sure enough, he shows me perforation. I contacted T right away to see if missed or if they return to do after concrete sets. His wife replies that bid didn?t include so I should have pool company do. I thanked for quick reply & said I didn't realize since it was there before & removed -that it would not be put back. I asked if I was supposed to specifically ask for or if this is an item concrete companies don't do (just to understand). NO reply even after a 2nd email to make sure received. With the company now going AWOL after noticing something important was not done -THIS is the point that I realized the type of company I used & really started to question the normalcy of the other issues. I called my pool company & learned they don?t do caulking. Plus called 2 other companies but no reply. So being desperate, I emailed T one more time just (#3) telling him I?m not having luck w finding someone to caulk. Also since I was emailing him anyway, I went ahead & asked if the cracks I experienced were expected (not blaming-just asking) as well as mentioned concern w tall rough edges as pool company said could cut cover, so asked if would need grinded down before caulking. Again -NO reply. I always try to give people benefit of doubt, so I would try the phone. I called him twice leaving messages w each & no reply. Also know all of these contacts are over a period of 2 months, so I was by no means rapid fire contacting him & he had plenty of time to reply. If I could easily grind down & caulk myself-I would; but as a DIY homeowner-this would take a long time & gap is bigger than a couple of standard off the shelf tubes can do. Looking back at whole experience-I realize what type of company this is. I?ve filled cracks w sealer but is tan (only color I could find) so sticks out like sore thumb. I also used touch up paint on window bay but clearly looks like band-aid. Gap to be caulked around pool & sharp edges still remain. I now continue to notice other smaller things that by themselves would be fine, but now realize type of quality I received, so I think could?ve been avoided: e.g. concrete splatter marks on siding/windows, pool light access cap is sloppily concreted in & some poor design. As far as the poor design, I admit this is technically what I asked for, BUT I now think could have been guided better. To explain, old patio & rear parking pad were only 2? foot apart causing a dirt gap to struggle w landscaping wise, so I had them continue new patio up to parking pad. However both sections sloped/drained towards this former earth gap so a drain was needed & T installed. As a result all driveway debris now overruns drain & washes onto patio & stains, so I think there should?ve been a divider w a drain for each. Concrete is also sloped more considerably on this side so looks like patio goes up hill like a parking lot rather than a patio. To be fair, perhaps I should?ve realized the potential draining problem myself & maybe slope complaint sounds picky, but when you hire a pro-you should be getting experience. I had other contractors during project planning say something like "I can do it that way, but I don't think you'll be happy. What about this?" Unfortunately this didn?t happen. Again if this was only issue-it wouldn't bother me but combined w everything-just lends to whole experience. If the missing caulk was never discovered & he didn't go silent after inquiring about raising a red flag -I would never have focused on these other issues. So $9K later I?m stuck w patio only months old that doesn?t look new at all w:cracks, missing caulk, sharp protrusions, runoff stains, & skimmer held together w caulk. AVOID! Once paid & you discover job he?s done-he's gone! UPDATE w company reply (3/10): BOX BAY DAMAGE -every detail on window is the God?s honest truth. Not sure why he?s denying or doesn?t recall. I have no reason to make this up. Other company was involved in conversation so why would I lie about this. Also if they acknowledged hitting a sunroom w Bobcat, does hitting corner of window really seem implausible? PAYMENT -He is correct, I shouldn?t have paid him, BUT I explained why I did above. CRACKING -He is correct -he did tell me upfront concrete cracks as I acknowledged above BUT w no experience how does one know how soon & to what extent is normal expectation..4 cracks? 40 cracks? 2 feet? 20 feet? ¼ inch wide? 6 inches wide? In my email, I simply described cracks (quantity & location) & just asked if this was expected this soon. No reply. The only reason I even asked about the cracks was because I was already emailing him to check in about the caulk. I guess questions post install are prohibited. SKIMMER ?He is correct & did tell me store sold him this instead, BUT did I realize from conversation that end result would be this $10 ring sloppily caulked off center onto broken top of the old skimmer for $350?No. Days later when I really looked at end result, I thought I misunderstood bid so rechecked & confirmed included skimmer box as well as what a ?skimmer box? entailed & believe this was not right. Google skimmer box, skimmer ring, note prices, & see pics of end result. What would you think you were getting for $350? I also just called a pool company myself who said replacement of this item at time of deck removal is less than $1k & not $3500. Also if this is a portion he didn't feel comfortable doing, he should have sub'd out to a pool company. SOME CUSTOMERS NEVER SATISFIED? -Does a company that doesn?t reply to customers really have grounds to claim this? Also does a customer that initially overlooks running into house twice w machinery, sharp concrete around their pool, charging $350 for a $10 ring & tube of caulk, & 4 cracks within 14 days -really sound like a difficult person to you? I gave him over 4 & half months to reply before I did this review -how many of you would give a contractor that long to respond?

They are very excellent, and they do very good work and I am using them again.

I called 8 concrete companies and Wellington called me back within the day. Only 3 of them called back at all and the other 2 took a week to call me back. Wellington was referred to me by a co-worker who had them do a driveway replacement. I called and he met with me very promptly and at the time we said. He gave me a quote quickly and told me he could start within 2 weeks. He started on the day he said and finished almost on the day he said (lost a day due to rain). And, I added to the project after he started so that made it even bigger. His price was the best price we had. I even told him his price seemed too low and he came back and said - that's the price I calculated and if I'm wrong, it's my problem. He did a fantastic, high quality job and even added some nice touches to it that I wouldn't even have thought to ask for. It looks fantastic. I've since had several friends, very knowledgeable in concrete, come by and comment on what a high quality job he did. I was super pleased and would absolutely recommend these guys to anyone.

Wellington was excellent. They did the job in a reasonable time, showed up on time, and did what they said they were going to. I have never seen such a good company.