About us
Business highlights
17 years of trusted experience
Services we offer
Services we don't offer
Amenities
Senior Discount
10%
Accepted payment methods
Reviews
1.03 Reviews
Showing 1-3 of 3 reviews
Anson S.
04/2014
appliance repair
 + -1 moreI have not heard from Bill Mitchell or Top Notch Appliance since he left my house on March 19th with a check for $708.88 of my money. I've called the number provided by HWA multiple times to check in and have left numerous messages but have not received a response. It has been nearly 6 weeks and it is clear the Top Notch is a fraudulent company. Now I see that they have a D+ rating with the Better Business Bureau
Description of Work: On March 19th Bill Mitchell from Top Notch Appliances, assigned by my Home Warranty company, came to my house to service my dryer and refrigerator, both appliances which are no longer working properly. Note that this is the 2nd time Mitchell was at the house having previously been referred by HWA for the same problem with the dryer which was not solved in November. During this visit and after speaking with HWA, it was agreed that multiple parts of the dryer and refrigerator had to be replaced and that somehow I was responsible for part of these costs. Bill Mitchell made multiple assurances to me: - He would call me immediately after ordering the parts - He would receive the parts within 10 days - He would be back to my house with in two weeks to install the parts - He would call me if there was any problem or delay in ordering
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Michael K.
08/2013
appliance repair
 + -1 moreI had a dryer that went out. The guy came out and determined that it was the motherboard. The guy was actually very nice and told me he had a lot of experience. He told me that the motherboard alone would cost a couple hundred dollars. He advised me to just go a plain jane dryer, so we did. While he was still at my house, I pulled out the electronic air filter on my air conditioning, and asked him how I would clean. He told me about a maintenance agreement where they would come in a service all my appliances throughout the year for a flat fee. They were supposed to call me a week later regarding the agreement I signed. After a couple weeks, they sent out another guy to clean the filter. They guy that came to clean the filter didn't have any of the necessary equipment to perform the job. He knew nothing at all about the heating and cooling aspect that was covered under the agreement. He wrote on the receipt that they needed to clean filter next time they came out. He didn't look at any of the other appliances while he was there. After this last visit, I have not heard from the company, and filled a complaint with the BBB. The report came back from the BBB saying that my checks bounced. I still have the copies and verified with my bank that they both cleared. Clearly, this is a rip off company. I would not recommend this service to anyone. They are a bait and switch type of organization.
Description of Work: They came out to service my dryer.
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$394
Response from Top notch appliance repair llc
Scott C.
07/2013
appliance repair
 + -1 moreunknown
Description of Work: This is a company to avoid. The individual, Bill Mitchell, owes us $6,000. He has told me twice he has mailed a check but it never comes. He was associated with Lesco (went under), Mitchell Appliances and then Bill Mitchell's Appliance Repair. These are rated F on Better Business Bureau with 50 complaints in the last 3 years. KMOV did a story on him last year for messing up a $700 dryer repair job and not coming back to correct it.
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Yes, I recommend this pro
Response from Top notch appliance repair llc
Contact information
139 Red Hawk Ridge, Troy, MO 63379
Service hours
Sunday:
ClosedMonday:
8:00 AM - 6:00 PMTuesday:
8:00 AM - 6:00 PMWednesday:
8:00 AM - 6:00 PMThursday:
8:00 AM - 6:00 PMFriday:
8:00 AM - 6:00 PMSaturday:
8:00 AM - 1:00 PMLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Appliance Repair - Small
FAQ
Top notch appliance repair llc is currently rated 1 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 1:00 PM
Top notch appliance repair llc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Top notch appliance repair llc does not offer free project estimates.
No, Top notch appliance repair llc does not offer eco-friendly accreditations.
No, Top notch appliance repair llc does not offer a senior discount.
No, Top notch appliance repair llc does not offer emergency services.
No, Top notch appliance repair llc does not offer warranties.
Top notch appliance repair llc offers the following services: We repair all major brands of appliances ranging, from stoves, cooktops, microwaves and dishwashers refrigerators and freezers, ice makers and washer and dryers, etc. We offer a warranty and home maintenance plans as well just ask us!
We do not repair small appliances such as toasters, blenders, can openers,etc...
Contact information
139 Red Hawk Ridge, Troy, MO 63379
Service hours
Sunday:
ClosedMonday:
8:00 AM - 6:00 PMTuesday:
8:00 AM - 6:00 PMWednesday:
8:00 AM - 6:00 PMThursday:
8:00 AM - 6:00 PMFriday:
8:00 AM - 6:00 PMSaturday:
8:00 AM - 1:00 PM