Modern Piano Moving

I maintain a monthly payment with them, and everything is going good. If there is any issues, they call me and let me know whats going on and if they are ever having any issues, it's been phenomenal.

Piano arrived in excellent shape. Punctual at both ends and excellent notification on arrival times. Did not rush and carefully set up the piano and shifted it around till I was satisfied of its location in the room. Great job.

It went wonderfully. I used them in 2005 and this was my 2nd time using them and the experience was wonderful. They have their own trucks and they are very efficient in moving their piano's. The Piano was immaculate; there wasn't a scratch on it. Every key played perfectly, and it was a very easy and simple move. They were informative and kept me up to date on everything regarding the move. They notified me in advance of them coming, and they arrived when they said they would. They were very prompt in getting the piano sent.

It went very well. Exactly as planned and expected.

The piano was picked up within 5 days of arranging the move (an atypical situation but awesome nonetheless) and delivered to us the next day. We were given a 4-hour window for the delivery time and they called us when they were 1 hour away. They arrived exactly when they said they would. The guys that made the delivery were polite and friendly. They came in to see where the piano would go, inquired as to how we wanted to protect our hard wood floors and carefully placed the feet into the coasters we provided. My parents reported a great experience on their end as well, enjoying the conversation they had while the piano was carefully wrapped. We were all very impressed!

They came out the next day and for no charge gave me a detailed estimate of what would be done, we have not done this work yet, but there is no doubt we will use them.

Were very experienced and professional.

They picked it up at parent's home, wrapped it carefully, loaded it professionally, stored it somewhere while I made room for it in my home and went on vacation, then delivered it an hour early and had it set up in less than an hour. One company did it all, and from my first call to Jennifer, the whole thing was seamless and painless. I would recommend them very, very highly. Wish I had learned of them earlier while I was stressfully imagining me in a U Haul with some moving friends. Thank God I found this company! They have been doing this since 1935 and it's ALL they do, and they do it flawlessly.

The experience was wonderful. I used Modern Piano twice now, once in 2005 and again this month to move my instrument. The price was very competitive; the communication and scheduling excellent; and the movers were exceptional and very experienced and courteous.

It took a month to get there, with one transfer point to another truck. Every step went very well. Initial contact was terrific, came when said, very professional; Inventory of piano scratches & dings, to dismantling & wrapping, loading to truck. They let me send a heavy box of piano music with it (extra $25) -but was unhappy when it got lost & didn't come with piano. Got to my son's home in FL a month later. But they set piano up in FL and my son loves it & the next generation now learning to play. Would highly recommend them.

Excellent. Communication -(Jennifer and Chuck) Modern Piano fully disclosed to me all details and costs about their services. Their prices were competitive and their reviews were strong. Therefore I selected them. I was notified initially of a date range for pickup. This was good for general planning. As we got closer to the move date - more than two weeks out - I was informed of pick up date and two hour range. I was asked to confirm that date/time worked for me. On day of move I was called one hour before arrival. Pick up team arrived on time - actually a bit earlier than scheduled, The movers were courteous and professional. They removed the music holder and stored in the the seat for extra protection. They inspected the piano, - getting serial number, etc. noted issues, shared the issues they were noting with us (and we agreed with them all) and completed the document - leaving a copy with us. They then wrapped the piano with great care and moved it from the home to the truck. Item when picked up was carefully covered and transferred from home to truck with the greatest of care. I was then informed of date range (4-5 days) for delivery to Georgia and asked if the dates would work for me.They did. More than two weeks before the delivery date, I was given a more narrow date range 1-2 days and again - these worked. Then a few days prior to the delivery, I was notified of exact time of the delivery. The movers arrived exactly at time scheduled. The were courteous, friendly and very professional. They parked the 18 wheeler and then came to the house to see where the piano was going to be placed. They then carefully brought piano and bench in and used great care to protect steps, walls and floors - and nothing can close to be damaged - not even touched. They obviously had been doing this a long time and treated the piano like it was worth a million dollars. After setting it up, together we inspected it. They took a picture of my granddaughter with it, packed up their padding, etc. and left. If I ever move our pianos again, I will use this company. I strongly recommend them. When I mentioned Modern Piano Movers to a local piano tuner in Georgia, he spoke very highly of them too. Movers on both ends - pick up and delivery and the coordinating staff should all be commended. They are excellent!!!!

Fantastic service; couldn't be more pleased! I called on October 24th to find a mover for a piano that was stored in my parents' garage in Milwaukee. I was concerned about getting it out before the cold weather set in. Kate set me up for a late Nov pick up, but called back and told me they had a cancellation and could pick it up THAT DAY! My dad met the driver who graciously added a dresser to the shipment for a very reasonable amount ($80). My grandmother's piano made its way across country in a climate controlled truck, was delivered a day early, and is now in my living room. I am very happy with the entire experience; both Kate and the driver I spoke to were friendly and very helpful. I would absolutely recommend Modern Piano Moving.

Best piano movers ever. I couldn't be more pleased! If I could score them higher I would.

No problems. Jennifer and Christopher in the office were very helpful in working around our difficult schedules to get the job done. Drivers / loaders in the field were careful and efficient. Moving pianos is what these guys do and they are very skilled at it. I felt the price was very reasonable for moving two Yamaha console pianos 500 miles.

The only thing I would advise people using this service is to pin the owner down on price before agreeing to their services. I felt that he pressured me by arriving with his entire crew ready to remove the piano before I could worm an estimate out of him, even though I'd asked him several times to drop by and give me an estimate before scheduling the work. I had sent pictures and measurements by email beforehand, but I really did want an estimate before agreeing to using them. But I was also so eager to get this thing out of the basement that I finally agreed to go ahead. Another refuse company I had called had given me a much lower price but then decided they could not take the risk as their crew was not sufficiently experienced or adequately equipped for this kind of piano moving. As for the removal itself, they did a good job of removing the piano with nothing but minor scrapes to the surrounding walls, etc., except for a small shelf at the top of the stairs that had gone unnoticed by all of us until the piano was already half way up the stairs being held by three guys from below and a strap from above held by the fourth man. We simply had to just rip the shelf off the wall in order to allow the piano to continue its trip up to freedom. We wanted to keep the piano intact because someone had asked to take it once it got out of the basement and they did that. I can only partially blame them for not noticing that small shelf because it really was so unnoticeable and no one realized it would interfere.

They were prompt, professional, courteous, and just wonderful to work with. It was a very difficult move and they handled the piano very well. All this company does is move pianos and they are THE BEST! Their prices were in the middle of other companies I checke with and I would recommend them to anyone.

They arrived on time.......wrapped and packed the piano as they said they would. Were friendly and answered all questions. They were quick and were very detailed and very careful. They were professional in their mannerisms......dressed properly.......and spoke in English!!! The piano arrived when they said it would. It was again handled with care. They unwrapped, positioned the piano and picked up all the packing and pads. They were very quick. Paperwork went well. They respected me, my home and my belongings. I would used them again if ever needed.

Timely, professional, competitively priced. Not a single scratch nor mar on the piano. Job well done.

The piano was moved all within one day, on schedule. The movers were polite, professional, and took great care with the piano.

I filled out their automated online quote system over a weekend when the office was closed. They called back first thing Monday morning. After getting a few details, they actually came in with a price LOWER than I was estimated on the website. They picked up the piano close to the original scheduled time, and delivered it two weeks later. The piano and bench were well wrapped and there was no damage. The guys moving the piano in were very good, and even offered me some tips for if I needed to move it to a different spot in the room. Very good experience. If I ever have to move a piano again, I will use this company.

There was an instant quote section on the website. However, it only tells you that they don't do local moves of <100miles after they ask you all the details (emails, type of piano, steps, turns....). Waste of time.

Very punctual, and well done.

They were careful with the move-out process. They were prompt with the second phase of delivery. The only regret we have is that there were new scratches on two of the three legs, and the bench lid had a chip on one corner and, on two other corners there were less-obvious compression spots on the shiny finish. My wife noticed the scratches on delivery and mentioned them to the movers. Their response was something like "those things happen." They did not offer any repairs. Helen asked them if they were the same people who picked up the piano, and they said they were not. (She was at the destination when the piano was picked up.) We did not think at the time that much would be done. We have not filed a claim, but on thinking about it again for this review, it would be nice if these things were repaired. Damage does indeed sometimes happen. However, "Those things happen" is, to our mind, not a very satisfactory answer to damage. A positive note is that the piano was still in excellent tune after 10 weeks in storage, so conditions there and on the truck were good.

The scheduling person was ok, but a fair amount of telephone tag. Turns out that they have a moving van that travels around the country, making multiple stops, picking up pianos; and drops them off at a central warehouse (??in St. Louis??- I'm not sure of location) from where the piano is then re-loaded and shipped to its final destination. Thus the dates of pick up and arrival are approximate, and only firmed up closer to the date of delivery. For the pickup, the 2 movers put the piano on a dolly- on the midsection of the piano. Going down the front steps, they managed to drop/bang the piano on each step. A different crew unloaded the piano in Chicago. a 2x 4 inch of veneer was missing from the front of the piano, for which the Chicago crew was very apologetic; they took pictures and documented it. They were pretty careful in moving/installing the piano, and made sure the keys all worked; they gave me a contact at Modern Piano for repair. Modern Piano then farmed out the repair work to a local person; took more than 6 wks to complete- the local person didn't call; I left messages/they were out of town. Finally came out and repaired it- BUT didn't replace the missing veneer; merely painted it a color similar to the rest of the piano. After servicing/tuning the piano with an independent piano tuner, piano is in good working order, despite rough treatment. I would not use this company again. Ever.

Their price was reasonable. We are giving our piano to our daughter, who lives in Columbus. It was fantastically well-timed move and in great shape. I would use them again in the future.