Modern Piano Moving

Modern Piano Moving did an excellent and professional job of moving my Steinway Model L piano. The staff were courteous, accommodating, and responsive. I very highly recommend this company.

It couldn’t have been a smoother experience for me. I recommend Modern Piano wholeheartedly!

Very pleased overall. Communication was excellent. Instrument arrived in great shape, and delivery team was polite and caring. I started with a different company which tried to double the price mid-way through the process. Modern Piano was honest and lived up to every promise.

From start to finish, they handled my Father's piano with care. They were on time with their scheduled pick up and delivery. If I ever need to move again, I will call them first.

Super courteous and careful with our piano move. Workers on each end of the move were exemplary! Price was better than others and service was fantastic. Communication was on point! Very impressed with Modern Piano Moving!!

I would not trust my piano to anyone else. They moved it twice for me storing it for several months both times. Very considerate. I'm certain they treat the cheapest and the most expensive piano with the same loving care. ❤️❤️❤️❤️❤️

Modern Piano Moving did a great job moving and storing our Steinway and French double manual harpsichord when we moved from Florida to California. The house we were renovating wasn't complete in the time we expected, but they made storage of the instruments easy. When we were finally ready for the instruments to be delivered it was just a matter of weeks before they made it out from their warehouse in St Louis to Southern California. The moving team was great and terribly professional, despite coming to us at the end of a what seemed like a long and hard day. On top of it all I feel like all of the services provided - for almost a year of storage and a cross country move - came a quite a bargain. It's no surprise to me why every piano tech and harpsichord builder I spoke with prior to the move suggested Modern Piano for our move.

Every aspect of the move was exceptional. - both the movers and the move administrator were friendly, knowledgable, hardworking, and professional - The price for the service was highly competitive and very reasonable given the value of the piano and the distance to be moved - The piano was picked up and delivered per the vendors promised schedule - All contacts with the vendor were upbeat and amicable - The piano arrived undamaged and in its original condition - The movers exceeded my expectations in terms of attitude, professionalism, and overall customer service

A move from Detroit area to middle Illinois. I prefaced the engagement with the notion that the piano made it in my house, it could be moved out of the house. First attempt in September, after waiting almost a month from signing up. They could not get the piano out of the house. They gouged a door frame and indicated they would provide some dollar relief to repair the damage. Never happened. Two months later, second attempt. This time they "shelled" the piano (gutted all the working parts and action and lid) and were successful in getting out the door and onto their truck. Indicated they would move directly from my house to the destination. Three weeks later, on the expected date of delivery, they called to see if they could take the piano back to their warehouse in Missouri and attempt a future trip. I contacted the owner and said "not acceptable". They delivered and setup that same day. In the process of "shelling" the piano, they broke a hammer/shank - which never materialized after unpacking and setup. I filed a claim with them to replace the hammer, and was told their "fine print" in their contract did not cover damage to internal parts. That cost me $150 out of pocket to have it replaced and installed by a local piano technician. They did discount the contract for the "shelling", as is that mattered. Very hard to find qualified movers for interstate moves, and their prior Angie's List recommendations led me to believe it would be a "top drawer" experience. On the contrary.....buyer beware, especially of their contractual "fine print". I let them off the hook for the $150 hammer replacement, plus $400 to repair the damage to my interior door frame which they never thought to cover, even though they took pictures of the damage they caused.

From start to finish Modern Piano did an excellent job! They responded quickly, answered my questions via phone or email efficiently, planned the move ahead of time and treated the piano like professionals. The challenge of moving the piano down a half flight of stairs and around a tight corner was handled with the utmost care and professionalism. The crew knew what they were doing and even injected some humor into a tough delivery situation. The price was the same I had been quoted by a moving company, but I was thankful to have a crew who really knows pianos and moves nothing else. I would recommend them without reservation to anyone looking to move a piano across the states.

Very professional. Arrived early (about an hour) for both scheduled pickup and delivery, but called ahead to warn. This was fine for pickup as we were home all day, but was a minor issue for delivery as we had not planned to be home until the delivery window. Luckily, as they called ahead, we were able to get someone to be there before the delivery truck arrived. However, it all worked out and we are very happy with the result.

The piano involved is an Steinway upright piano made for the Prussian Palace with very high sound quality. It is aged but in excellent condition, well-conditioned and well-tune. It is a gift from a family of piano players with a nominal sales price of $10K. The true value of it is far beyond that. The piano is not hard to move. It has been moved from the auction house with no issues. It is not hard to move pianos in and out of this house. At least 10 pianos have been moved in and out of this house without issues. Modern Piano Moving is contracted to move this piano from the house of our child's piano teacher in Georgia to our house in California. The move happened in December1, 2017. The piano teacher complained that the moving board that workers brought in is too small to move a piano, the wheel on that moving board is too small, and the staff consisted of only two workers instead of the industry standard of 3. The piano almost bumped into the wall while the moving workers struggle to keep the piano on the small moving board. On January 10, 2018, we receive a notice by Angie from Modern Piano Moving that the "When the piano was loaded for delivery there was a glued joint on the key cover that failed. It isn’t broken, but the delivery crew left your key cover in our warehouse for repairs.” We consulted with the original owner, who told us that there should be no glue in the cover, which is a good solid piece of wood. We immediately demanded Modern Piano Moving to return the cover without doing anything on it and we made the same request multiple times directly to its owner, Russ Vitt. Modern Piano Moving still has not returned the key board cover. on January 11, 2018, the piano without the key board cover was delivered, with more evidence of gross negligence. The keys were broken, the leg supporting the keyboard is broken, debris were found inside the keyboard, the keys are out of tune. We emailed repair request immediately and Modern Piano Moving promised to "everything taken care of to your satisfaction.” On January 22, the owner of Modern Piano Moving email us: "I am putting the claim on hold until you respond with answers to my questions. Do you understand that?”. The questions he demands answer is why the original owners complained that the crew who picked up the piano are not professional. I filed a complaint to the Better Business Bureau, and almost immediately, Modern Piano Moving started to ship back the key board cover to me. When it arrived, the one piece of beautiful wood with fine texture is completely covered by a layer of cheap coarse material. Namely, you cannot see the wood any more, instead, you can only see a layer of cheap material with dents, creases, uneven surface and uneven paint. The layer seems quite thick, it is not clear how much of the high quality wood has to be grind off to make room for the cheap material. Please notice that trees grow naturally and slowly at the time the piano was made. Wood of the same quality is very difficult to find now. Namely, the beautiful one piece of wood is now completely covered by a layer of cheap material. Moreover, part of the layer is bulging out, as if gas between the cheap layer and the beautiful wood is accumulating. I am worried that the cheap layer by Modern Piano Moving may prevent moisture from getting out, which would result in the original high quality wood to rot inside! For all the other damages (broken keys, broken legs, etc.), Modern Piano Mover has done nothing about them, while the repair requests were made the same night the piano was delivered, many months ago. In the photos I attached below, I also included a picture of the other leg of the piano, which is the way it should be.

Great. They were very professional. And handled our piano with the greatest of care

When we relocated, we knew we were going into an apartment while we hunted for a new house and settled in, so we stored the organ with a friend because we had been uncertain about taking it through multiple moves or regular storage. When we finally found a house and needed to move the organ to us, we contacted Modern Piano. The move went so well that I felt silly for having left the organ with my friend. If I ever need to move again, I will use Modern Piano for moving and storage. I trust them with my grandmother's dear old instrument.

They communicated well from day one, and their fees, procedures, and timeline were clear and honest. I appreciated that they encouraged me to call for updates as needed, and they were good about keeping me posted. The piano arrived promptly and in good condition, and the movers were professional and friendly. I would absolutely use Modern Piano Moving again, and I would recommend them to friends and colleagues who need this service.

They were prompt, professional and careful.

Very well. Time well scheduled. Young men who picked up and delivered it were professional, friendly, etc.

Did a great job! Prompt and courteous. Very reasonable compared to others. Would hire again.

The piano was moved the 18th of December 2016, and stored in a warehouse until January 5th when I had it moved to it's new location. The price was fair. They knew what they were doing. They knew what they were doing when they packed it up, they wrapped it incredibly well, there storage and their trucks are climate controlled.

Could not have asked for a better mover!!!! My piano was treated as their own.

They picked it up from North Carolina in early December, maybe the first week to the 11th and they delivered it out this week. They moved it out to the warehouse in Missouri and then they collect the pianos that are coming to the same areas and then they drive them. My only complaint was they were delivering to Chicago Illinois which is very difficult to bring an 18 wheeler and having the space on your street to park. I kept on asking them to get a city permit which I could not applied to reserve space on the street and they wouldn’t even consider doing it. I had to stake out the street and put out my own signs. They gave me the best price I could receive, they were expensive but they only moved piano. Of the three companies I looked that do only piano they had the best price. I would tell a friend if they live in the urban area that they want to consider somebody else which has more familiarly with getting permits and reserving space or ask them to get a smaller vehicle. They took out of my father’s place and they put in on my house with three persons. I thought the people who took the disassemble the piano were meticulous and they explained everything to me. I really like the people who took the piano out of my father’s house and the fellows that brought it in I was a little less enthusiastic about. They didn’t wipe their feet off and it was real muddy. They put up the piano promptly and efficiently.

Great work . Showed up on time and I didn't have to kill my back moving a piano

Excellent communication, very professional and pleasant crews on both ends. They were extremely careful with our Steinway M. and we felt the price we paid to move it between the Columbus, Ohio area and southern Wisconsin was worth it, especially since they stored it in Missouri at proper temp and humidity until we were ready for it. Great people and we'd definitely use them again!

They arrived early, moved the piano into our building and put it in place, and removed an old piano that was no longer usable. They moved those pianos with care and efficiency, and made the job look as easy as picking up a piece of paper and did not waste a second of time. In addition, all three of the men were polite and very nice to deal with.

Came in and had moved in virtually no time. Knew what they were doing and did not scratch my new wood floor.