Bone Dry Roofing Inc - St Louis

Ron Russelburg was absolutely great! He helped us pick out the shingles. He also encouraged us to do a ridge vent, which is very important with new roof installation, and that was a great idea! The ridge vents weren't very expensive. We met with him back in November 2011. We figured with bad weather coming up we would have the work done the following March, which we did. My real estate agent came out and looked at the work as it was being done and also said they were doing an excellent job. Our agent also confirmed the ridge vents were a good idea. We were more than 1,000 miles away so we were a little hesitant at first, but again, our real estate agent assured us everything was going well. Ron did also call and confirm with us once everything was finished. That was a nice added bonus. He was very nice and has great follow through. They did a terrific job!

Because of storm damage (and presumably their good reputation) they've been very busy, but once a date was scheduled they showed up on time and got the job done much faster than I'd have expected.  Our roof looks great, doesn't leak and cost less than I expected.

I received four bids for this work. All were close in price plus or minus 5%. I chose Bone Dry because of the information received from their brochures and the recommendation from Angie?s list. The sales person was knowledgeable and low pressure. He took time to show me how they installed the new roof shingles. He recommended a particular tile for our application and explained why. He was not opposed to using another manufactures tile, but definitely had a preference for the tile he used. He also made a point to tell me that they hand nailed the shingles. Both of these things required some research on the internet on our part. As it turns out, most roofing contractors seem to agree that hand nailing the shingles produces better installation quality. It is slower, but fewer problems arise from damage to tiles during the installation.  Also the research on the tile (Certainteed) was also one of the favorites of other contractors.
We set a date for installation (about 4 weeks out) and were pleased to get a call that they could accomplish the installation two weeks early then planed.
Job site: they protected everything including our swimming pool, window, landscaping and even put tarps down in the driveway to protect against oil leaks from their truck. Much appreciated! They also combed the grass with rolling magnets to pick up nails or staples that might have been put there during the removal of the old roof.
Service: They showed up with a large crew and a supervisor when they said they would. All employees were wearing company shirts and polite. This is a fairly large roof (50 squares). They were in and out in one day! Impressive.
I would definitely recommend Bone Dry to a friend or neighbor. They performed as advertised.

It went very well.  They came with a crew of 10 plus the supervisor.  Completed a rather large roof project in one day.  One very long day for them.
  Roofing can be a very dirty job, with lots of debris and things to clean up..  They did an excellent job of cleaning up things.
The roof and the new shutters look beautiful.  We are very pleased.

THEY HAVE REPAIRED A FEW SPOTS ON TWO ROOFS I OWN.  REPLACED CHEWED LEAD PIPE VENTS, REMOVED SKYLIGHT & REPLACED WATER DAMAGED WOOD BELOW.  THEY HAVE INSPECTED MY ROOF AFTER A STRONG RAIN/WIND STORM AND SHOWED THE DAMAGE WITH THEIR CAMERA PHONES.
THEY ARE PROMPT, COURTEOUS & GET THE JOB DONE QUICKLY.
I WILL CERTAINLY HIRE AGAIN IN THE FUTURE.

It went very smoothly. I explained what we needed, they gave me options, showed up quickly and did a nice job. They even followed up like we asked them to, to make sure we didn't have anymore damage.

They arrived on time early in the morning, and got right to work. Set up drop cloths to protect parts of the house. I was at work while they did the job, but it took only one day, and they were  finished when I got home. Cleaned up after.

Bone Dry was a great company to work with.  They responded to my request for a quote quickly and scheduled the work to be completed in a reasonable time frame.  I would definitely work work with this company again.

Very appreciative that they were able to quickly use a "warm" spell to get my roof installed. We had already agreed to the work, just waiting on the right weather. Bryan called, let me know they had a crew ready, let me know when and for how long. Eveything went as I was told. And the work looks great.

They were great. I had a question about something and they came right back out and advised me that it was not a problem. They also worked with my insurance company pretty seamlessly.

They were prompt, responsive and  professional from the first consultations, to choosing the type of shingles, to putting on the whole new roof.  The scheduling lead time was reasonable, only of a couple of weeks, and we had plans that limited the possible dates,  There were date changes due to weather but in the end it was all in one day between two days of rain.  They build in extra day into their scheduling just for this. They protected as best they could the plantings around the foundation of the house with plywood sheeting.  They used a magnet roller and a hand magnet to find nails in the yard.  The foreman on the job was OK with my coming out a few times to see how things were going and with answering my questions.  Most impressive was have hard the crew of 10 worked.  The roof looks fine.  It was tested the next day and in the week following by heavy rains, and all is dry. 
Since this was part of a mold remediation job, the roofers did agree to let the mold remediation men work inside the attic as they tore off the roof so that the molf men could scrub in the small angle at the roof edge and so that they could work for at least part of the day with good ventilation.  At first Bone Dry was hesitant about this, worried about the mold men getting hurt.  But the two companies saw that it was possible.  So that was a good omen.
There was only one bump at the outset of the total roof replacement.  Bone Dry was sure they did not need a building permit and also that they intented to a thinner plywood than I was comfortable with.  Just to make sure, I called my local building permit office.  Bone Dry was correct; they did not need a building permit.   But, the minimum thickness for the plywood decking was 5/8"  Bone Dry made the change without resistance (and the bid was adjusted for the change) and I also learned later that they had called city hall themselves.
I've takend care of this house for 37 years and this is the best work experience I've ever had.

Their customer service was fine and they did a good job.  I am happy with them.  It has been finished for one month and seems good so far.

In June, 2011, we chose Bone Dry over two other bidders for a roof leak and chimney repair even though they were not the lowest bid.  We did so because of the proposed repair, which we thought was more of a quality and complete repair.  We were very happy with their professionalism and quality of work.  Bone Dry was chosen as a bidder using Angie's List.
In March of this year, we needed a complete roof due to storm damage.  Because of our past experience with Bone Dry and Ron Russelburg, Gen. Mgr., we only called Bone Dry for a bid.  Again, we were impressed with the proposed quality of their proposal and the professionalism of Ron.  Ron worked with our insurance company adjuster to offer us a fair settlement.  Although we did not have other bids, we did have the agreement of our insurance adjuster that the price was reasonable.  Ron offered other upgrade options for our consideration without any "salesman" pressure.  We elected some of the upgrades which were in addition to our insurance settlement.
We had phone contact with Rich Kiel, a management employee, to set and confirm the installation date.  The Bone Dry crew showed up right on schedule and completed the job in one full day.  Rich Kiel was here at the start and finish of the job.  Another gentleman, from the HQ office in Indianapolis, also was here to get the job started.  In addition, another "Rich" (can't remember the last name) was the Job Foreman and was here all day with the crew.  All three went over the job with us as the crew got ready to go, just to make sure everyone understood the task.  We were pretty impressed.  All were professional, friendly, and eager to please.
"Rich", the Job Foreman, answered our questions all day long and consulted with us when needed.  He was a terrific guy to work with.  As darkness started to fall, the crew wrapped up, cleaned up, and had provided an overall quality job.  We were very pleased.

Bone Dry Roofing, Inc.-St. Louis replaced our old roof with a new updated roof. The company did an excellent job and we think we got more than our money's worth for this project. The quality of the materials and the warranty behind the product certainly exceeded our expectations. The sales team for Bone Dry Roofing, Inc.-St. Louis, listened to our concerns about the project and met our deadline for installation. We would highly recommend this company to anyone who seriously needs to replace or repair his or her roof.

Went well. Took a bit longer ( one half additional day ) but they did an excellent job. They did a few extra small things that I asked them to do at no charge. Their workers always worked hard and there was always an on-site supervisor ( Richie ) . They were also very timely and did the job when I asked them to schedule as I had a small leak and had other things to coordinate. They were able to coordinate everything on their end and did what they said they would do ( and a few additional things ) . Their rates were also very competitive.

Excellent.  Arrived on time for the estimate and completed a full inspection of the roof (vs just providing a quote on what I knew needed done).   They then reviewed all findings, and provided a quote to fix what I needed.  Their price was about a third of another well known roofer in town.  I signed the contract and within a week they completed the work.  The repairs look great and I am very happy.  Overall, great guys and I would highly recommend them. 

They did a very good job.  They willingly came back to check their work on my request.

I would say overall it went well. I recommend reading and understanding the contract.

It went very well. The price was a competitive price. In terms of scheduling the work, they were able to accommodate our schedule and schedule us quickly. In terms of their ability to do the work quickly, they did so. They completed the roof over a course of a day. The work was done professionally. The crew did a good job of cleaning up the debris.

It was fantastic. We were very very pleased.

The crew arrived a few minutes early and started to set up for work.  It was amazing - they layed thick plywood planks down on my driveway to distribute the weight of the truck which was used to haul away the old hail-damaged roof.  Each member of the crew had a job to do before heading up to the roof.  Only at lunch did they socialize.  Never while working.  The old roof was removed quickly and no debris fell into the schrubs around the house, because they set up deflection boards against them and plastic over them.  I really liked that!  Next the bundled were hoisted to the roof, (and some of the guys even hand carried bundles up the ladder to make the job go faster.  The felt was rolled out, stapled down and then the real work started.
I was happy to see that they hand nailed the shingles to the roof because when using a nail gun, it's easy to miss the nail-strip on the shingle, which will void its warranty.  Isn't hand-nailing slower?  No, I watched the guys nail every bit as fast as someone using a nail gun.  The color of the shingles are perfect and look so good.  When talking with the job supervisor, he said they would have the job finished in one day; I was very skepticle.  They did it!  Bone Dry's crew are very experienced and worked steadily and if they needed more time, plenty of daylight was left.  My roof is a bit complicated because there are several angles and a room addition to work around.  They are pros, end of story.  A couple of weeks after the roof was replaced, their crew arrived to replace the gutters.  They are as competitent and professional as the roofing team.
I highly recommend Bone Dry Roofing because their bid was $1000.00 less than the company I was originally wanting to use plus -  their workmanship, quality and crews are excellent.  People who know me know I am very critical of service and construction work at my home.  Beyond any doubt, I am beyond pleased and satisfied with the work.  Everyone from the office team to the last man to leave the jobsite are wonderfully personable, helpful and worked to make certain I was a satisfied customer.  I am a very satisfied customer.

The work was performed in August 2012.  I didn't review the company immediately due to the issues I had and wanted to wait to see if my feelings about their work would change after some time.
Overall experience was not good.  Installation date was moved up several days (good).  Window wraps scheduled day before roof but installers did not show-up until after 4:30 PM and then had to rush the job.  One window was caulk incorrectly blocking the weep holes.  The foreman "fixed" it by just removing some caulk by two of the weep holes but another two where still blocked.  The caulk needed to be removed and redone.  It was dark by the time the crew left.  Because I was not satisfy with the installation of the last two window warps (that were finish in the dark) Bone Dry had the crew return to redo those wraps.   The roof was scheduled for the next day with an afternoon start time.  The crew arrived, ate lunch and then started the roofing job at 2 PM.  The foreman's work order did not show the shed to be reroof but the salesman did include it in the price and had order enough roofing materials.  This caused the crew to try and rush to get it all done by dark but still had to returned the next morning to complete the shed roof and clean-up. Though we were told that their roof crews are experience by the salesman, the foreman told my wife that the crew doing our roof was not experience in hand nailing and the main claim of Bone Dry Roofing is hand nailing the roof.  The work crew lean sheets of plywood against the house to protect the windows and screens but still managed to rip two screens.  They put traps on the ground to protect plants and catch the stray roofing debris and nails but manage to get more nails in the grass then on the traps.   An issue came up with the way the old gutter flashing had been installed which required the gutters to be removed to install the new flashing correctly.  Bone Dry did have the gutters replaced the next day.  The turbines were not leveled when installed and the holes for the turbines were too small.  The chimney counter-flashing was not caulked on the vertical runs and they forgot to install the ice/water shield and step flashing under the counter-flashing.  If I wouldn't have gone into my attic to clean the whole house fan louvers or up on the ladder to repair a mortar joint on my chimney, the under size turbine vents holes and missing chimney flashing would have gone unnoticed.  These are issues that should have been done correctly in the first place and I considered serious mistakes.  Bone Dry responded quickly to my emails complaints and came out ASAP to correct the issues.  I had sent the emails to Brian, Richard and the office mail box.  Turns out the office email box is the home office in Indiana and when they came out to inspect and correct the mistakes they commented that they didn't appreciate that I notified the home office.  I guess that why they responded ASAP to my complaints. Once everything was corrected, the roof, turbines, gutters and window wraps look good.   We selected this contractor based on the Angie List Reviews and BBB ratings but feel we could have done better.

They came to my house and they inspeceted the roof. If there was anything else that I needed they would have done it. I felt like I was taken care of. They came to the house when they said they would. They only allowed me to pay them once the work was finished. They were very efficient and professional.

The work seemed to be done well, but after the next big rain a few days later, (on a Saturay night) we had water dripping from our chimney (no damage).  My husband called Bone Dry and they returned his call Monday morning.  They were out that day to fix whatever needing fixing that same day (no charge).  We haven't had any more problems since, so we've been satisified with their work.  The only other issue was that on each downspout from the gutters, they used black plastic material (like large PVC pipe) when the rest of the downspouts were white.  And they never let us know when they were coming to do the gutters- they just showed up one day.  I know they had a LOT of work due to 100's of homes getting hail damage, but I wish they had been better at communication.

They did a excellent job. Comunication was excellent as this was an out of state job. They did all of the work as promised. My mother lives at the location and she was very pleased with the work. Everything was explained in detail. They exceeded expectation. I would HIGHLY recommend their services.