Bone Dry Roofing Inc - St Louis

Couldn't have been happier. They arrived early am - and were finished by lunch time. You couldn't even tell they had been there - all debris was completely removed, no shrubs or plants were disturbed, and best of all, my satellite dish was put back perfectly - didn't need to have anyone come out and realign! I recommended Bone Dry to a friend, who got siding and roofing - she too was thrilled with the quality and professionalism.

They were disingenuous from the beginning. The work was shoddy. They moved and displaced my air conditioning unit, fortunately it was not damaged but it did pose a concern. They promised to come out with the supervisor to look at the issues. They didn't come out when they said they would. They had said they already came out to inspect when I was not home to speak with them or even verify that they even came. The caulking is puffed up and bubbly, which is visible from the sidewalk. They only used nails in the flashing and covered with caulking which takes away from the aesthetic of the home. They did not live up to what they said. They tried to explain that my case was a one time mistake on their end. They pasted a tar around the window, which was not clean along the rim of the window, which caused a strong chemical odor in a small room. They tried to touch up but there is still a stain that has been left. Although the company conducted a return visit the issues were not sufficiently resolved. Therefore, any future revisits were not agreeable by the home owner; due to the unprofessional and inability to resolve the issue upon the initial return visit.

Services was scheduled for November 12 and the installed called my the Saturday before askiig if he could come out during the weekend at the same price to do the install since there was a forecast of rain for Monday. I agree and we rescheduled for Sunday the 11th at 9:00. The installers arroved 15 minutes earlier and completed the work within in the hour included clean up was great.

i ALWAYS RECOMMEND TALKING TO MULTIPLE PEOPLE. Bone Dry was very informative and held to their word and schedule. ASK questions, ask questions ask questions and if the person is willing to answer run don't walk away. Ron was very knowledgable and kind.

After the storms Labor weekend, we came home and noticed a medium size water spot in the back corner of our family room. I contacted four different roofings companies to come and look at my roof to see if they could determine where the roof was leakings. One company ever called back and two others came out and looked at the roof but couldn;t immediately see a issue and never called back. Only Bone Dry's salesman Brian McNamee continued to work with me over the next three to four weeks to explore alternatives that could be causing the problem (IE Chimney leaking) instead of just suggesting that I just reshingle. After exhausting just about everything we could think, I instructed Brian to give me a quote for reshingling. The quote was reasonable and I recieved an additional $200 off their price since I was a Angie's List member. Material was ordered and a tentative date of November 12th was scheduled. In the mean, Bone Dry came out and tarped the section of the roof that was leaking to avoid future leaking. The week before the 12th, I was very pleased when Richard called to ask if they could come out on Friday, November 9th instaed of the 12th. Material was deliveried on the afternoon fo the 8th and the work crew was on site at 8:00 on the 9th. Work was completed and clean up quickly. Crew Leader Richard Kampplain was awesome and communicated well through out the entire job. I could not have asked for a better job starting with the Sales process with Brian and ending with the supervision on clean by Rich Kien and Rich Kampplain.

Several homes in my neighborhood have experienced hail and wind damage. I called Bone Dry to request someone to make an assessment. I was told there was a two week wait for a representative to come out, and scheduled an appointment. An individual came out and provided a verbal assessment that our home's roof needed replacement. In addition, we had some gutter damage. I requested my insurance company dispatch an estimator/adjustor to perform an assessment. The adjustor did not see the need to replace the roof, but did note minor damage. Given the discrepancies between the two accounts, I requested a second visit by the adjustor with the Bone Dry representative present. The insurance company representative came up with the same assessment. However, Bone Dry's response was a sheepish, "I guess there isn't as much damage as I originally thought." Otherwise, this individual did not speak. So, I went away baffled that he thought the entire roof should be replaced one week and not much damage the following week. He did commit to provide an estimate to complete the work. Over two weeks later I am still waiting for Bone Dry's estimate of the work to be done. However, I don't plan to use them.

In 2011 we developed a leak that was gradually getting worse with time. I had three estimates given for a new roof from three roofing companies I picked off Angies list. Out of the three I really was impressed with Ron from Bone Dry Roofing. He not only gave us the best estimate but the presentation was the most professional. He immediately made us comfortable with our big purchase and followed through with the service. From start to finish we were extremely satisfied. They promised service in one day and that was true. Everything cleaned up and hauled away with no nails or shingles for us to clean up. We were so satisfied that when we had our new roof damaged by hail in 2012 we didn't hesitate to call Ron and have him set us up with another new roof! I've even had people stop by asking what type of shingles were used because they like them so much!

I cannot tell you how great everyone was from Rich Kiel, the Production Manager to Cody Weldon. the Production Supervisor and the hardest working crew I've ever seen! I was astounded by their speed and quality of workmanship. I cannot express how completely satisfied we are with our new roof. What a great experience. If you are thinking about having a new roof installed and you are looking for the right company, look no further and call Bone Dry Roofing.

Bone Dry replaced my roof and gutters following the April hail storm. The initial sales visit (from a salesman from the Indianapolis office) was very professional but the actual work was not. The salesman promised that all of my plants would be covered and protected, that Bone Dry would work with my insurance company so that I would not have to pay out of pocket, and that my coworker would receive a referral bonus. None of these things occurred. During the roofing installation, the workers did not cover my plants and did such a poor job cleaning up that I am still finding debris in my plants. They also left several roofing nails in my driveway. The gutter installation was rescheduled twice, with no notice, and was finally completed by a single individual working alone in the dark. On the first rain, it was clear that the gutter guards were not working because all of the water was running over, rather than into, the gutters. When I called Bone Dry to report this, the general manager told me that I just didn't understand how gutters work. I expressed some other concerns I had about the job, primarily that none of the salesman's promises had been fulfilled, and the manager told me that I must be wrong because they have very positive reviews on Angies List. I persisted in complaining about the gutters and after three visits they finally realized that the gutter guards had been installed upside down. They dragged their feet on repairing the guards until I finally had to contact the corporate office to complain, at which point the guards were promptly replaced. The quality of the installation is very poor and the guards do not function well but at least some water goes into the gutters now. Several shingles are already peeling back from the roof as well. I did finally receive an apology from the corporate office but the St. Louis office has never offered an apology for the poor workmanship or unprofessional behavior. I would strongly recommend avoiding this company.

After contacting Bone Dry, a supervisor came out and I showed him where our leak was. He took a look and said he felt they would be able to repair it and they would also repair some sliding shingles at the same time for an additional fee if we wanted. A few days later I came home and the guys were on the roof performing the services we had previously discussed. It would have been nice if I had received a phone call prior to their arrival, but I was glad to have them there prior to any rain. Although they assured us that the roof was fixed and would not leak, it leaked much worse during the next rain. I contacted the company and the supervisor showed up the next day. I explained what happened and he got on the roof and decided we might have a problem with our skylight pan and assured me he would get the problem fixed. He was very friendly and professional. A couple of days later the workers arrived again and worked quite a while on the roof. The next time it rained we had no problems. We were not charged an additional fee for their return or for any additional supplies. Although I was initially dismayed by the results, the company worked hard to resolve the issue and I was impressed with their professionalism and dedication. The only recommendation I have for the company is that I felt it would have been nice for them to call prior to showing up. I would use Bone Dry again if I had a roof problem.

We were very pleased with the quality of both the roofing and guttering work. They did an excellent job and we are very pleased with the result. The managers of the the job and the workers were very pleasant. We do, however, have a few suggestions for improvement. Communication (both within the company and between Bone Dry and customer) could have been better. They did not deliver the roofing materials the day before (as they indicated they would) so it was a little later start and they finished after dark. Although we had no problem with having the guttering done on a different day, that fact was not originally made clear. We did not receive the lien waiver at the time of payment for the roofing (though, in fairness, I forgot to ask for it again at that time). After emailing Ron, we were told it would be mailed in the next week. It wasn't, but he later said he wanted to send it after the guttering job so that the guttering job could be included on the same waiver. We did receive the waiver later, but it did not have the guttering on it. We finally received one with both jobs on it when we took the payment for the guttering to Bone Dry. The guttering job was delayed one day due to the possibility of rain, but we had to call Bone Dry to determine whether or not they were coming (as it was not raining at our site then). Larry Lutz, who was to do the guttering, then called and rescheduled for the next day. He said he would be here by 9:00, but when his assistant arrived around 10:15 looking for his boss, we had to call Bone Dry. They said they would check with him, but he arrived just minutes later, around 10:30. However, we were very pleased with his excellent work. He was very pleasant and knowledgeable. Clean up was generally good, more so in the back yard where they had placed tarps. They used a metal detector, but we still found many nails, both roofing and later guttering, mostly in the front yard on the ground around the bushes. Overall we were pleased with the job and would use them again; we would recommend them to others (with the above reservations noted). We just felt that we had to contact them several times; it would have been nice if they had done a better job following through and updating us. Good attention to details such as these are what one expects from an A rated company. We thought they were very good, just not quite excellent.

We contacted Bone Dry in March and after much discussion decided to wait. Ron was awesome answering all our many, many questions. Then in June we are hit with hail damage and Ron helped us again. It took awhile to get the roof replaced but with something so big, you wait for the best! Couldn't be happier with the results of both the roof and the gutters!

Things went very well and they did a good job. They were courteous, responsive, and professional.

they responded to my phone call promptly but i had to wait approx 3 weeks to get an estimator out due to the widespread damage from the storms that went thru this spring. had a short wait to get the roof installed after signing due to the same reason. very happy with the roof and gutters.

This was a very good experience. Brian, who gave me the estimate, was very knowledgable and honest. I asked a lot of questions, and he took the time to explain everything about the estimate. A few other contractors had included certain things in their estimates that Brian didn't include. He explained why he wouldn't recommend paying more for those things but gave me the option after I asked. I thought it was very honest and made me trust the company. I decided to sign the estimate with Bone Dry, and I needed to have the roof replaced quickly. I was given an estimate of the timing for getting it scheduled. The only thing that didn't happen as quickly as I would lhave liked was getting the date scheduled. It had been more than a week after I selected the shingles, and I had to follow up a few times to get the date scheduled. However, once they realized why I was asking for the replacement so quickly, they were able to work with me and get the roof put on very quickly. The foreman and workers were great. They got the old roof torn off and the new roof installed in one day. They cleaned up the area reasonably well and did a great job on the roof. It looks great. Overall my experience with Bone Dry was fantastic. I'm very happy I selected them, and I will use them in the future.

I have my aunt's house for sale in the Ferguson area. Many of the neighbors in the area had gotten new roofs after a hail storm in April. I called top-rated Bone Dry to get an inspection and estimate. The technician did a thorough inspection and told me no damage was found at all and no repair was needed. Here is a situation where they could have made some money, yet they had enough integrity to say I didn't need to spend the money. The roof was fine. I almost hope I need a new roof some time just so I can use them.

Overall, I would say that it was a job well done. The crew arrived early that morning, and began to immediately go to work. They put out tarps, and plywood to cover windows and other features around the house. They worked pretty much throughout the day. I am sure they did take breaks, but it was hardly noticeable. Richie, the foreman of the crew was also the guy who worked on the flashing. He did manage to recycle the old flashing around the skylights and end up saving us some money in the long run, much appreciated. For the most part the roof was finished in one day. Richie, did have to come back the next day (or the day after) to complete the flashing due to the difficult and time consuming nature of fitting the flashing to the house. I did have to call regarding one piece of gutter cover that was not replaced. When I called, I asked for Ron or Rich, the two who seem to be in charge, the receptionist was a tiny bit snippy until I informed her I was a customer calling not some sort of solicitor. Once they were informed about the missing gutter cover, someone obviously snuck out and finished it and put it in. We appreciate that kind of service. As I said, they did a nice job. They were timely, quick, and seemed to have done a really great job cleaning up. I did find one of Richie's extension cords (it was returned), but I have yet to find any nails. They were a little more expensive than some others I checked with, but I went with them due to Ron really taking the time to inspect my roof, and insure that I was going to get a quality product with quality labor. Ron spent a good 45 minutes or so inspecting the roof and talking with me. Others I had out spent a good 5 minutes at the most. Bone Dry's product also comes with some inspections down the road to insure the product is still holding up. The thing I truly appreciated the most and was the biggest reason for going with Bone Dry, was that Ron R. was willing to bid my job early (March), give the me the price from March (even though roofing prices were going to go up,) and do the job in July. Nobody else was willing to do that.

Had my roof evaluated for possible replacement as a few shingles looked a little worse for wear to my untrained eye. Instead of selling me a 10K+ roof right now, Bone Dry instead told me that the roof could definitely last 5 years more, and that there were only a few things they would recommend now, like new collars around the vents and pipes. I was very impressed with their professionalism and honesty, and I will definitely be getting a bid from them when the time comes to replace the roof.

We had a leak in our roof as evidenced by water damage on the ceiling after a torrential rain the night before. Called the company and they sent a salesman out about 1 week later. The salesman actually went on the roof and quickly identified the problem. Our Attic Vent Fan cover had blown off. The salesman indicated that we would have to replace the fan as they could not repair the cover or get a new one. He also indicated that 3 "lead boots" needed to be replaced. The salesman set the cover back on top of the fan but was not able to secure it while up on the roof. The cover blew off again within 1 hour of the salesman leaving. The salesman was very professional and I appreciated his attempt to cover the opening in the roof, so that we did not have a 15 inch diameter hole in our roof open to the elements. He indicated they would get it fixed within 7 days or so, but that they would try to speed it up since we had such a big hole in the roof. Our problem came in trying to get the actual roofer to come out and install the new fan. After 7 days I called the office and they assured me someone would be out in a day or so. After 10 days we still did not have the fan replaced. In that time it rained twice and we had to put buckets in the attic to prevent further damage. After another call to the office, around the 10th day I received a call from the roofer indicating he was on his way to my house to do the work. However, when I arrived home he had never shown up. We once again called the salesman. He was apologetic and looked into the matter, we never received an explanation why he never showed up at house. Finally after two false starts the roofer finally made it to our house about 15 days or so after the initial bid. That's a long time to have a 15 inch hole in your roof. I understand we were a small job that would be tacked onto a bigger job, but the company, after the initial bid, did not seem to be too concerned about getting the work done in the timeframe promised at the bid. The salesman was great, very professional, but the back end of the organization was not responsive. The Quality is hard to evaluate as we don't have a ladder tall enough to reach the roof. They also were not licensed to disconnect and reconnect the fan, so we did that....no big deal for us as my husband easily managed that job from the attic. We do hear the fan running during the day, so we assume the work was done well.

Crew of three did fascia and window wraps in less than a morning. There was some mix-up and the J-Trim did not get done the same day but it was eventually taken care of about two week later. Crew did a good clean up job. Only found a couple of pieces of aluminum hidden in the foliage. Bone Dry supplied a Lien Waiver with their invoice.

Crew arrived on time and finished in one day. The supervisor (Rich) kept me informed of the progress throughout the day. Even though the day was very hot the crew did a very complete job. I had an old TV antenna on the second story and the supervisor offered to take it down and dispose of it for me. Crew did a very good clean-up job. Two months later I have only found a couple of roofing nails and several bits of shingles. Was able to use Angie's list $200 coupon. Being a veteran I was eligible for a $300 rebate on the materials through GAF. It was great having a local company with a local office that I could actually visit if I need to. Lori the office manager was very helpful and was always quick to respond to any questions I had. Bone Dry unlike some other companies supplied a Certificate of Insurance upfront. Their invoice was also mailed with a Lien Waiver. All in all a very professional organization that I have already referred to friends and family.

Larry and his assistant arrived and removed and replaced all existing gutters and downspouts in less than a day. Watching them I could tell they were experienced and they were very friendly and answered any questions I had. They did a complete clean-up job and the new gutters and downspouts are once again clean inside and out. Bone Dry supplied a Lien Waver with their invoice.

The roof and decking were replaced professionally. The workers were great and the area was cleaned almost spotless aftey the roof was installed. I had to coordinate the repairs with Bone-Dry, insurance company, skylight company and mortgage company. Everyone at Bone-Dry was extremely helpful and willing to make all the calls needed to ensure work would be completed on time and to the satisfaction of all. Cody was in charge of installing the roof and he stopped by a couple of times after the install to ensure that all my questions had been answered and to my satisfaction. I will definitely use Bone-Dry again.

Bone Dry Roofing did an excellent job of replacing our roof, most of the sidings, and front window wrap. They were professional and did a clean job on time. We would have no problem to use them again.

The roofing went very well, the crew showed up when they said they would. Almost forgot the small shed as they thought it had a metal roof on it, but, when found out differently they quickly replaced it also. The crew was very friendly and respectful to both my daughter and I. The job was completed in a few hours time in spite of the very hot weather. The gutters were put on at another time as was the siding, soffit, and fascia. They also wrapped two windows that were damaged. The only complaint I have is their lack of communication. The young man came out the evening before to confirm everything and to give me the final pricing of everything. They had not contacted the insurance company about additional items as was told in the initial proposal. I waited two days for the gentelman to come out to work on the gutters. I called after the first day of waiting without a phone call then called them. The installer finally called about 7:00pm the second day. He did make it the following Monday, however, had to come back to wrap windows, replace soffit, fascis and siding, that took an additional two days. I think they did a great job just need to commnuicate a litter better. I would hire them again as I think the lack of communication is a whole construction company issue. I understand being held up on another job or because of the weather, however, a phone call would be nice.