Overhead Door Company of St Louis™

I'd cancel if I could and be done. Broken Overhead Door opener, OD said get an electrician. I hired an electrician, it's not the problem. Can't install new garage door tomorrow w/out a working opener + I need more time to empty garage as basement recently flooded. Salesman wrote contract for 50% deposit then charged almost entire price to my card, did not offer to adjust. Emailed him this morning to get help w opener and reschedule install. He didn't help with either and now he's calling and emailing me clearly getting to keep the install scheduled, which i assume serves his needs. Didn't even read my request and continually interrupted me on the phone. Meanwhile, Overhead Door can find NO record of purchase on the opener. same name and address for 30 years BTW. Poor records on their part. I've never had a car small enough to go in this garage so the opener has rarely ever been used and I'm supposed to just get a new one? I do not work for this company but today sure feels like it. NO confidence in going forward if they can't even keep sales records. My next step is a Consumer Complaint to the Missouri Attorney General's office.

They did a great job and the price was very competitive. I’d hire them again in the future.

Did a great job and were flexible with me dealing with the condo association. They caught a small damaged area on one of the panels and ordered the replacement under the warranty and had it fixed within a couple weeks.

This could not have gone any worse. We wanted to replace the opener on our wall and the keypad outside. They asked what brand we had and we told them it was a Craftsman. The fist guy comes out and replaces the keypad outside. He left without testing it, and of course, it didn't work. Then, he didn't have a wall unit in his truck that was compatible with our opener, so instead of advising me of this, he simply installs what looks like a 1930s doorbell on my wall without even consulting me. They send the same guy out a second time, and he couldn't fix the keypad again. We thought that the third visit worked. They installed a new wall unit and outside keypad. About 9 days later, the wall unit starts flashing and beeping incessantly for no reason. When we called again, they wanted to charge us for an emergency visit if we wanted someone to come out urgently to shutoff the incessant sound. So, we are now scheduling a 4th visit. They either shouldn't be attempting to fix Craftsman products, or they should provide more training to their technicians, as 4 visits to fix a wall unit seems extremely unreasonable. This has been a nightmare!

They did a great job and did it quickly.

The company responded quickly which I gave an A for. I was about to go out of town and had to get to the airport and they came out in 20 mins. Charged me $128 to get my car out. However, they told me I needed a brand new garage door and tried hard to get me to pay $1775 right there. I had someone else come out and they said I just needed a new cable and that Overhead Doors was trying to take advantage of me and make a commission. I am now having my door fixed for $200 instead of paying $1800 for a new one. Not trustworthy!!

Tristin arrived right on time, immediately identified the problem, even corrected a few things that were done incorrectly when the door was installed by another company a year ago! Best money ever spent for this company (and I didn't spend very much). I do not hesitate to recommend Overhead Door to anyone!

Great experience, while replacing the door springs, the tech found potential problem with another issue and was able to repair it also, saving me time and money in the future. Thx

When deciding to get a new sliding glass door and storm door I chose Overhead Door of St. Louis, because they had given me excellent service on my garage doors for 30+ years. I was leery of going to a big box store and having a handyman install my door and not getting a warranty. Jim visited my newly purchased condo on 11/13 to give me an estimate and help with my selection of doors. The doors were measured twice by 2 different individuals to assure the proper fit. On 11/16 the doors were ordered and approximately 4 weeks later my doors were scheduled for installation. Zack showed up early on 12/20 and patiently lugged my sliding glass doors up 3 flights of stairs piece-by-piece. Zack was very neat - he put covering on my floors and sectioned off the room; he was detailed in caulking and insulation; he was articulate by adding a piece of wood on my threshold for my storm door. Zack communicated well and explained the process as he worked. The end result is that my doors are beautiful are perfectly installed. If you’re considering entry doors, I encourage you to call Overhead Door of St. Louis.

Excellent...However, just today it started making a funny noise. I need to check with them about it. Probably not anything serious. Had been working fine for months.

They did a great job. The salesman and installer were great. The door works great and is much smoother than my old door.

GREAT! Although I called in mid-morning, they still were able to have a technician (Tee) come out in mid-afternoon to check out everything. Tee was very friendly and knowledgeable. He listened to my description of the problems we were having (the door would sometimes not close after opening (it only happened once or twice in the past couple of weeks) but eventually would work after I played with the door and opener a bit), explained to me what the source of the problems could be, then he began inspecting the condition and operation of the garage door. After ruling it out as a source of the problem (Tee said the door was in perfect operating condition), he next inspected the garage door opener system. After finding no obvious mechanical problems with the door opening system, Tee began disassembling the control unit and explained to me what he was doing and looking for, which I greatly appreciated. When he finished, he said the likely source of the problem we were having was the opener's circuit board. Though the 15-year old Genie garage door opener I have has a lifetime warranty on parts, Genie will NOT ACCEPT the diagnosis from a qualified garage door repair service like Overhead Door to allow a warranty claim. Instead, Genie requires the consumer to call them and stay on the phone with their tech support people for as long as 1-hour while they tell you to perform various steps and tell them what the unit is doing, including how many "blinking lights" the unit displays after certain steps. A few years ago, I went through this convaluted and annoying process with them when the unit stopped automatically turning off the lights after the unit had ran. In that instance, when we got done, Genie STILL REFUSED to allow me to make a warranty claim! I told them I would NEVER buy another Genie garage door opener because a lifetime warranty is nothing if the manufacturer won't stand behind it and when it makes the consumer jump through hoops like this instead of accepting the diagnosis from a qualified repairman. I told Tee that since the unit is still working and only "acts up" every so often, I'll keep using it. But once it starts happening more often, I would replace it. Tee gave me price quotes on several garage door openers Overhead Door sells and installs, and he also gave me a 10% off offer if I decide to replace it during the next year and I buy the unit from Overhead Door and have them install it. Tee explained to me that Overhead Door will install a garage door opener you purchase elsewhere, but the installation cost is probably about $200. I'll have to price the replacement opener both ways (purchase & installed from Overhead Door with the 10% discount, and purchased elsewhere with their installation fee) to determine if there is a appreciable difference in price. But whatever I do, I would personally request Tee to do the job! I really appreciated his friendly nature, his willingness to discuss and explain things to me, and his honesty, Tee never pressured me to buy anything or make any rushed decisions, which is really nice to see these days,

Man came out to give a bid. Said he would call in two days with the cost. Never called. I called to see what was going on.... spoke with two people who said the couldn’t find me in the system... asked me the same few questions about 7 times. Eventually told me that installing 6 panel doors is not a project they typically did. Wasted my time sending out a man who did measurements, etc. only to most likely have this guy delete me from their system, leaving me to pick up the pieces and waste more of my time trying to get ahold of someone to get info on this so called bid.

First guy re:service seemed very knowledgeable. Arrived when expected. Second guy re: installing replacement seemed very knowledgeable. Arrived when expected. Answer all questions. Finished in the estimated timeframe. Even set up car with opener for me.

Great response time, very friendly and knowledgeable representative. They have fair price.

great! The tech was friendly and quick.

Came out same day, arrive within timeframe quoted. Did repairs quickly and professionally. Overall I was very pleased with their work. Definitely would use them again.

They installed a new insulated garage door and did an excellent job. The new door is beautiful and fits in perfectly with the space. The technician they sent out really worked hard to make sure that everything was well set with the door and I appreciate his attention to detail. I feel I got a great deal with them.

Great. Technicians identified that a roller was wobbling and would probably break soon. He priced the parts for me and gave me no pressure to replace immediately. He said he could replace it now or just call when it goes out. I appreciated the time he took showing me how it was working to ensure I understood the issue. I went ahead and had the roller on each side replaced.

Very well. They had excellent communication. Both salesperson and installer were both punctual and professional.

No problems and tech checked everything thoroughly.

They fixed it professionally and promptly and installed upgraded springs at my request.

Overhead Doors gave me a time for today and sent Jeff W. Jeff W. was awesome! He came in and was very nice. Did a great job. Answered all my questions and replaced the torsion springs, put oil on everything and checked the whole system. Didn't try to sell me anything unnecessary. Great overall experience.

Both doors were replaced immediately with a much quieter system that can be activated by my smart phone. No more guessing if I closed the garage door again!

The garage door was replaced and the installed much nicer than before. My only complaint is that one section of the door was dented. After re-ordering the replacement panel it was replaced about 4 weeks later.