Innovative Construction & Roofing LLC

Tim was so nice and professional! He showed up exactly when he said he would, which, as working professionals, we appreciated.

This is a very professional and knowledgeable team of roofers. Their bid wasn't the lowest, but we are very satisfied with their work. There were very few change orders, and Innovative basically ate the cost for unexpected conditions -- a sign of integrity. The project took a bit longer than expected, but I don't believe that was the fault of Innovative. The roof looks great, and Renaissance has been very responsive in follow-up modifications that were necessary. Highly recommended.

found no repairs needed. Cleaned gutters and this took care of problem. Repairman was very professional and completed the job quickly and thoroughly.

I was not very satisfied. There's a little overhang that had shingles on it and so they've done the shingles on it already. They did well and they decided to contract everything out and the sub contractor did that okay but at the front of the house, the shingles are poorly laid and they've not addressed it. They are very crooked. The people who did the siding did good job. The roofers crashed the asphalt and when they pulled up to the barn with the truck, they took the field shingles and they have not addressed that. The foreman from innovative is not very responsive.

Flawless work, fast, very nice people, fair price

The roof was replaced in a timely matter. They worked with the insurance company for payment to Fix the boards on the roof. Everything was handled in a professional manner. The clean up was done well by the construction company.

Great on the sales side and not so great on the delivery side. On the plus side is that they did come back and remediate the leaks but used an inferior contractor to repair ceiling damages. Eventually, I took a cash settlement and was able to get the damage repaired.

We were out of town when the roof was replaced. Neighbors told us that the job was completed, start to finish, in less than a day. The roof looks really good, they did what they said they would do, and they did what we asked them to do. The did a really good job on the installation and cleanup. We didn't have to spend any time cleaning up after them.

There was a long delay over winter which was understandable. The manager Tim Medlock , kept me informed about their scheduling. The delays were reasonable due to the availability of the materials and the weather. Once they started, they lost 2 days to weather but scheduled a 6 day workweek. Tim patiently explained what was happening and answered my questions. The crew was hardworking and skilled. They finished promptly and left everything very clean. The price was reasonable given the effort.

I had been planning to have our roof checked for storm damage as we have had several bad storms (read large hail) in the last year or so, although we had no immediate signs of leakage. Our home is three stories and the roof is very steep. I can't (won't) check it myself. Innovative roofing was doing a slate re-roofing in our South St. Louis neighborhood and one of their sales staff (Jarrett) stopped to ask if I would like them to inspect our roof. I said sure. He returned the following Monday, and he and a slate roofer found numerous instances of hail damage. I called my insurance company (Farmers Insurance) and requested an adjuster to look at the roof. They said they would like to inspect the roof along with the Innovative people so they could discuss the situation. We arranged a date for all of them to be here at the same time. They all inspected the roof, gutters, and metal trim (where used). The adjuster informed me that there was sufficient damage to the slate and gutters that they would replace the whole roof and gutters and the insurance would cover all but our $1000 deductible. The insurance company first worked out their proposal and estimate of costs which they sent to me and to Innovative. Several months of back and forth followed on such matters as true costs of such and such and amount of scaffolding needed. When an agreement was more or less reached, Farmers Insurance sent a check (several actually) for about $40,000.00. This was for the actual value of the roof. After the replacement was completed, a second check (known as Recovery of Depreciation) would be issued to make the total equal the Replacement Value. This plus the initial payment ($40,000.00) plus$1,000.00 (deductible) would be what I owed to Innovative. After several delays requested by us, plus several weeks of iffy weather, the new Vermont Slate arrived on pallets set at the curb of the street and work started on the roof in mid March. The roofers put down sheets of plywood to protect the yard and also set up plywood panels to keep old slate from bouncing into adjacent houses. The tear off was completed in one and a half days and the yard was fully cleaned up. The new underlayment was also fully in place by the end of the second day, so the house was protected from any unexpected weather (which never occurred). The laying of the slate and copper work (less the gutters) was completed in about 8 days (including one Saturday). After several days the gutter installers (subcontractor) arrived and spent two days fabricating and installing new copper gutters and downspouts. Throughout this whole process, Jarrett and other company representatives, were on site at least several times a day to inspect the work and keep us informed on how things were going. The slate roofers themselves were very polite and respectful of the neighbors and cleanliness of their work. The yard and surroundings were not just clean at the end but were kept clean throughout. The roofers were very professional and received favorable comment from several neighbors. The roof work, both slate and copper is as perfect as I have ever seen and the gutters are beautiful. We couldn't have asked for anything more. Innovative is all around as professional as any roofing company I have seen and far better (in dealing with insurance companies and in respect for neighbors) than most). The roofers and gutter fitters were a joy to watch and their work is as good as it gets. Their sales and management people are extremely attentive to both their customers and to their neighborhood image. Yes.... this is a good thing!

We used innovative to correct hail damage. The gutters were not secured and caused ceiling damage. Less than a year later we attempted to move and the deck they repaired would not pass inspection. They refused to repair the damage and basically charged me $2000 to stain my deck!

Innovative made repairs to our slate roof which was damaged by hail. The cost was covered by our insurance company. Upon inspection, they found other areas of consideration. They were very thorough and helped us relay the additional information to our insurance company. We are currently working with them again on another roofing issue. We will continue to use them in the future.

No problems. Did the job in one day.

Very nice. Right on time for appointments and the day of work. Loved that they had a coupon, definitely made things more managable. I would definitely recommend this company.

Innovative agreed to repair, replace, install all damages caused by the tornado, THEY DID NOT. I terminated their services after the roof was repaired. Due to Innovative's refusal to start work, the rain water remained in the attic for six weeks. This caused Mold to grow requiring the need of a Remediation Company. The water then soaked the wallboard and trusses causing a massive interior repair work of removal, replacing and painting the of wallboard in the family room and sealing all the structure against mold. This DOUBLED the cost of the repairs from, $9,600 to $18,976. Since the cost exceeds US Banks policy of $10,000, the bank has confiscated the second check and now it is the Oct 28, and the gutter, window frame, electric meter mast, garage door have NOT BEEN REPAIRED. Innovative also agreed to replace the garden shed that was destroyed, but I stopped Innovative because they wanted to work on the shed remains before the hole in the roof was repaired. Innovative could not get their priorities straight, structural inspection, close the hole in the roof, repair the family room, then the other repairs. They also declined to do the repair resulting from the Mold inspection by the Remediation Co. and gave it to the Remediation people. Innovative's construction people refuse to do what their sales department is selling. The construction persons just want to replace roof shingles.

The salesman, Tim, showed up at my door and stated that while he was inspecting my neighbor's roof he looked over at ours and noticed we had some hail damage. He offered to do a thorough inspection, and I was skeptical but allowed him to do one and the results were startling - we had a lot of damage, some of it was severe. He said that insurance should cover it, and he would handle all the paperwork. I checked the company out online and they seemed legitimate, so I agreed to have them do the work. They had to order slate from Vermont so we had to wait a couple of months for the materials to arrive, but that is to be expected with a natural product and there was no urgency. Once the materials were delivered they got started and worked all the way through the hottest summer on record (I was actually concerned that the crew was going to start having heat strokes). I was warned that they might find some rotten boards beneath the old roofs and that the insurance company probably wouldn't pay for those to be repaired. Sure enough there was some localized damage: rotten roof planks on the house and garage, and some sun-baked fascia boards on the house that were beyond repair. I elected to pay the company about $1850 to replace all the boards and paint the fascia boards, and their charges for this work was reasonable in my opinion. Tim got the insurance company to approve replacing the copper gutters, but the copper downspouts needed to be replaced as well. He took the risk of not getting reimbursed by the insurance for the downspouts and had his crew replace them, and it eventually worked out to everyone's satisfaction but he had to negotiate with five different claims adjusters before it was all said and done. To ensure customer satisfaction, Tim scheduled a follow-up inspection where he and I reviewed the job to tie up any loose ends. There were some very minor issues with a few of the slate tiles and the downspouts needed clean-out holes with cover plates added, but everything was taken care of in a timely manner. The overall job took quite a while since slate roofing is labor intensive and it was extremely hot, but I have no issues whatsoever with the pace of the work. Owing an old historic home can be expensive and frustrating at times, but if a homeowner is patient and willing to spend the necessary funds for a quality job that will last for years, his investment is rewarded many times over. I'm completely satisfied with the workmanship and the service that Innovative provided on this job, my experience with them was very positive. I will be using them again very soon for another building. Note: An added bonus is that the roofing crew used up some extra tiles by putting a slate roof on our doghouse - just for grins!

I was receiving several bids for the replacement of a very large roof in a suburb of Kansas City. The gentleman from Innovative came over, and I was instantly unimpressed with his arrogance combined with his ignorance of roofing. Seriously, when a customer knows more about roofing than a supposed roofer, you've got problems. He kept going on and on about how fast Innovative was growing, and how it was amassing KC market share. I'm always leery of companies expanding too fast, because rapid overexpansion is one of the easiest route to failure in business. To make a long story short, most of the bids came in after a week or two, but not Innovative's. I called, but still never received a bid. TWO MONTHS LATER, the same rep showed up at my front door unannounced and uninvited, saying he had been kept busy in Oklahoma City following their tornadoes. I realize they needed service there, but a phone call or a follow-up would have been nice. He kept up his arrogance routine, and when I informed him of my roofing contractor choice, he said I'd be served better with a hometown company....a pretty stupid thing to say since Innovative is based in St. Louis, not KC. Fast forward another 6 weeks (mid-September, 2013), and I called Innovative for a friend, just to get a number of bids, and their KC phone was disconnected. I called the St. Louis office, and was informed the KC office no longer had anyone working there, and was "no longer able to provide services in that region." I told the lady that given what I had witnessed in KC, I was not surprised.

We received several bids from roofing companies, but Patrick McNichols was by far the most knowledgable and willing to work with our insurance company. He got the entire job covered by insurance and was even able to work in some additional work at no out of pocket cost to us. He handled all of the negotiations with the insurance company and took that headache out of our hands. I cannot say how amazing they have been. Their lifetime guarantee is enough reason to use them. We are still working on the exterior of our house and the few times that shingles have gotten broken, they have promptly been out to repair them no questions asked. The responsiveness and customer service is another reason to use Innovative. Our previously run down looking house has become one of the prettiest on Kingsbury Place. There is no way we would have been able to do this after owning the house just 2 years. Patrick has truly made this house our dream home.

After getting jaded by contractors or handymen who didn't come or do as they promised, Innovative renewed our sense of what a competent, competitive, well run outfit can do. Our direct experience here in St. Louis was with Greg Oeltjen, and we have only good things to say: from start to finish he arrived right on schedule, proved knowledgeable about the insurance claim process, explained clearly what Innovative could do and how long it would take, spelled out all possible unknowns (like the possibility of discovering rotted roof decking), bargained fairly, and through the process never once gouged us for anything. In fact, he threw in a few extras for free, like redoing flashing on the chimney, replacing one roof deck board, and replacing a fascia board on the garage, just because the result and experience would be better. He didn't ask for money up front or complete payment before the job was done. As for the result, time will tell but it looks better than ever, and we've had nothing but raves about the roof itself and how hard the roofers worked (through some bad weather) the day it went on. We expect it to endure as long as a professionally installed roof should. We know a good thing when we see it: not that we love putting on new roofs, but if the need ever arises again Greg will get the call.

The good We really liked our project manager, Tom. He was very friendly and I believe tried hard to make us happy. The roof looks great! The less than good I had gotten 5 quotes. The quote from innovative was in the middle and we felt the most comfortable with him. I wrote him to ask that the $500 off coupon on a complete re-roof was valid for our job. I was bothered because he said it wasn't because it was only for jobs over $10,000 (our quote was about $8400). I complained because the coupon did not say that. Tom agreed to give me $250 off and they updated the coupon to stipulate that it was only for jobs over $10,000. I was satisfied with the resolution. The other minor issue was that their were repairs needed that were not in the quote. Flashing/counter flashing around the chimneys needed to be replaced - so the cost went up $600 on build day. They told me that did not include a markup. I'll choose to believe them. The ugly Unfortunately, the roofers did not notice that the freon line for the upstairs AC enters the house near the roofline. It was installed against the decking for 2ft near the roofline. One of the roofing nails punctured it. So I didn't have AC when it was 95 the next week. Unfortunately, I have learned that this type of install, while not a good idea, does not violate code and is not that uncommon. Unfortunately, neither is puncture by a roofing nail (I discovered that two my colleagues -in an office of 30 - had the same problem in the last 10 years. Tom and innovative agreed to pay for 1/2 of the $800 dollar repair. Not great, but I think they could have tried to weasel out of it. Overall - the experience did leave much to be desired, but I would hire them again and love the roof - but struggled with spending about $9000, when I planned to spend $8000.

I am not sure of the price because the insurance paid. They did a really good job. I would use them again.

I solicited bids from three contractors because I had been under the impression that my roof was getting old and needed replacing. I also had a suspicion that there was hail damage from the large storm in St Louis in April 2012; on the advice of another contractor I had filed a claim back in 2012. That contractor then failed to document things properly or meet with the adjuster when he did his inspection, and the claim was denied. Of the three contractors I had come out and give bids, Innovative was the only one that pointed out that my roof did in fact have extensive hail damage. They also mentioned that I did have the right to a re-inspection; they helped me get the claim re-opened and an adjuster sent back out. Innovative's representative met with the adjuster and they both were in agreement on the hail damage; insurance approved a full roof replacement. The job was performed in a professional manner and the crew cleaned up after themselves well. Innovative's staff was highly responsive via phone and email and were easy to deal with, all the way from the initial contact to settling the final payments and paperwork. I am pleased with how things worked out and I would definitely recommend Innovative to others.

Repairs were done in a quality manner. It took awhile to get them all completed, but the results were excellent

Overall it was a good job done during a very busy time.

They were excellent. Collin Martin did an excellent job working with the insurance company. He oversaw the job. He was out her frequently monitoring the crew who was completing the work. They completed everything correctly. They also had good follow up. The company they deal with who delivered the material did deliver the wrong color of the drip edge. They were quickly able to correct it so that the job was not held up.