Bellhop

Bad I still have not been compensated and at this point have to go to court

Do not use this company in St. Louis mo I’m a flood victim the movers tore up all my furniture I had left. They even stole from my home made a police report they cussed us laughed at Kristin in management showed up late with 3 workers I hired 4 showed with no stretch wrap I had to go buy Some and they still did not use it they said they were tired had just did another Move and moved sluggish tire yo my fridge put holes in my wall used explicit language when asked to wrap my furniture stood on my family food cooler sat water bottles they were drinking from on my dining table scratched my expensive washed up head boards footboards I spoke to bellhop during the move asked them to stop the move they said no. We were traumatized again. Through my items in the truck did not take all my items I had to rent a uhaul the following day to get the remainder items out and bellhop took my initial amount from 1250 for five hours to 1800. I said they were not moving and taking breaks is why it went that long. Long story short after everything I went through they offered me 396. To not file a claim and accept that offer. I told Megan absolutely not the movers tore up thousand dollars worth of my property I wanted compensation. They tried to offer me through claims 170. For destroying my fridge that costs around 1600. Megan said insurance not paying you more you should take this offer. They are scammers

If I could, I'd purchase a highway billboard for the sole purpose of telling people not to use this company. I hired Bellhop for a small move 5 minutes from my current home. I love the UI experience and was so impressed with the modern scheduling (so many moving companies are old school). I scheduled about a month in advance of my move. Less than 24 hours before my move, Bellhop called me and left a voicemail. They then sent me an email saying that they couldn't assemble a team for my move and asked if I'd be okay rescheduling my move for 10 days later. They told me on a Sunday (everything is closed), so I had to call 30+ companies and pay extra to find a company who would move me on such short notice. While the customer service team did seem sorry, they did not seem to understand how difficult it is to reschedule a move 24 hrs before it happens. Moving is literally always time-sensitive. They did not seem to be trained in how to deescalate angry customers. They apologized, but offered nothing to make it right. I even said "please give me a reason to not leave a bad review, because I hate doing this and want to be able to recommend you" and they said "well, you do what you have to do." and offered to refund me, but that was it. I have moved several times with "old school" companies, and never have had someone cancel less than 24 hrs before my move. This company made me angry cry (not pretty), pay extra, and did not do anything to make it better. Using Bellhop will make your move even more stressful than it already is.

Horrible! Our furniture is scratched and they hit a tree, broke a huge branch and left it. We got in trouble with our HOA on our first day!

I actually chose this company based on reviews here. If you are thinking about them, please look further, and read Facebook reviews as well. Bellhops is not an actual local moving company. They are a portal of sorts that subcontracts out to area moving companies. So, your experience can be COMPLETELY different than other folks, based on who is in your area. We had a very bad experience with Bellhops. First, you have to put a HUGE deposit down, based on six hours, even if you only plan on two. That made me very uncomfortable. And they found a way to stretch it to six hours of time. We were able to negotiate after the move, due to our bad experiences with them, but the money still has to be available in full up front, reserved by a credit card. And their prices are HIGH. The team we had was a mixed batch. One was very professional, courteous and worked hard. He was a gem. One was rude, cussed and complained the entire moving time, had no respect for our possessions, and I wouldn't hire him to walk my dog. The others were neutral, but were not careful with things either. We had several brand new moving boxes busted completely open due to rough handling. My washer has new scratches down the front now that it never had before, and they dropped it off a step hard enough to break the tub stabilizing ring inside. Most of the guys seemed just careless, lets-get-it-done-and-out-of-here. It was very chilly and damp that day, and it seemed no one wanted to be there. They took the back door off at our old place to get things out easier. But they were going to LEAVE without putting the BACK DOOR BACK ON!! When we returned the next day, we found some things had been left out in the yard overnight, and were now soaking wet. We did not have a great crew. We also had several things broken during the short move. We were able to get a token refund towards replacing the items, but that was all. (It did not include the surface damage to things like wood chipped off an antique dresser or the handle broken off a cabinet. I can't replace or fix the dresser, as the wood chips are who-knows-where.) Also, the time frame for making a claim was so short, we were not even able to unpack the majority of our items in time to have anything else included, so we could only claim the visible damage to the larger items. The way things were stacked in our new place, we still cannot get to some of the boxes, and very heavy things were stacked on top of lighter things, which makes it interesting to try to UNpack. We aren't wealthy and didn't have a lot of fancy things, but I did expect them to treat our items as they would their own, and that didn't really happen. We had limited choices in moving companies, and relied on Angie's List reviews to help find a decent one. We didn't have a lot of choices, mainly because of the time frame our complex gave us to move and it was during a holiday week. Perhaps this contributed to the general sour attitude of the moving team, but if this is your job, you work your job on the days you need do it. The one that complained all the time would not even take some of our pieces of furniture, and we ended up having to just discard them due to our tight moving time frame and not enough manpower to get them on the U-Haul we also had to rent AFTER Bellhops (rented because there were so many things left behind). So, that was an additional expense for us, as well as more work on us, after hiring them to do the lifting and moving. Overall, I do not think it is Bellhops themselves as a whole that was the end problem - it was the team they subcontracted out. The customer has no control over that. But, Bellhops needs to SCREEN their people better. I made sure they knew about our experience with each "team member", so they can hopefully note it going forward. I won't name names here, because it would be irrelevant unless you were in our same area. Everyone will have different people, most likely. We had a guy I'd hire for any job I had, and one I would never hire for ANY job. Some of the quote was a little vague to give them wiggle room, which I'll be looking for next time we have to move. I learned a lot during this move. (This is only the second time in our lives we've ever hired a moving company - we've always done it ourselves, but due to age, could not do so this time.) So, your experience with Bellhops can likely vary widely, depending upon your area. What I DID like about Bellhops was the communication from corporate. They did stay in communication with me. Reminders were sent out before the move. Photos were sent of who would be coming on the team, so we knew who to let in the house. The after-move customer care team was outstanding, and patiently listened to my discussion of our experience. The damage reimbursement should have been a little more, in my opinion, but it was not totally unfair - more of a "just-barely" amount. So the Bellhops home offices are doing their jobs well (they are located in Tennessee, as I later learned), but they need to screen the subcontracted team members MUCH better.

I used them for a couple of times they were good and smooth. They were the people I only use for moving and I recommend them.

It was great. They were always friendly, fast, and efficient. Does always a really good job.

Bellhops is an affordable, friendly, and quality service. I recommend the company to anyone who's looking for movers.

Extremely quick and professional. They work hard to make the move as simple and stress-free as possible.

They broke furniture and ignored all of my requests to talk about it. I emailed them and called them. Never got a response. Think of these guys as an Uber type of service. It’s a crapshoot who you get. They go on an app and say they want to work or not the next day and see if they want the job or not. They are not full time movers like real moving companies. Some have gear with them. But out of the 6 times I used them, they only had one dolly. The customer care is horrible too. Not worth the frustration.

The two men who showed up did what they were asked to do in the allotted amount of time it all work well

3 young men were the movers and one man owned the truck and only drove. The young men were great. Very polite and careful with the furniture.

Excellent. Two men finished job in 15 minutes.

Like many, we underestimated how much we had to move and how long it would take. Our movers went way beyond expectations and basically saved our bacon. They also took care with our belongings. Would call them anytime.

Great and friendly service. I couldn't have done it without them. I will definitely hire them if I move again.

Terrible!!!! Do not use this company. The movers got lost and charged me the extra hour it took them to get to my home across town. They move at a snails pace to rack up the time to charge you as well as damaged my personnel property. I called the company refusing to pay the extra hour and the still charged my card. NEVER use this company!

It was great. They were respectful and very professional.

The guys did and excellent job and were prompt, duteous and hard workers. A+ job.

Fast and organized the guys were super friendly and helpful. Very organized.

Great! We have used bellhops twice and they were professional and friendly each time!

Very helpful and good. Lots of really heavy furniture and they handled it carefully and completed all in a timely manner. I will use them always!

Bellhops quickly responded to a request for a short notice move. The movers were on-time, efficient and courteous. Would definitely call them again

I moved twice in 4 months. Used Bellhops both times. They were fantastic both times. Professional, respectful, caring, and just totally awesome. It wasn't cheap...but it was definitely worth the money.

I was thoroughly impressed by how quickly and efficiently the movers were able to securely wrap all my furniture, disassemble and reassemble, and safeguard the quality of my things by treating them as if they were their own. I will never move without Bellhops again!

Very efficiently done. I especially appreciated the photos & names of the moving crew emailed to me the night before the move!