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Holiday Traditions

3.9(
10
)

Holiday Decorating

About us

14 years in business. Holiday Traditions is a full service Holiday Lighting provider. We service the counties of St. Charles, MO and St. Louis MO. We have the skills and tools to make your home or business beautiful and festive for the Holidays. Don't go another year trying to figure out which bulb is burnt out, or why the lights just won't stay lit. Let Holiday Traditions do the work for you while you spend your precious time celebrating the Holidays with friends and family.

Business highlights

23 years of trusted experience

Services we offer

Holiday lighting - design, install, & maintain

Services we don't offer

Interior Christmas Tree & interior decorating

Amenities

Free Estimates
Yes

Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

3.910 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
40%
4
30%
3
10%
2
10%
1
10%
Rating CategoryRating out of 5
quality
4.2
value
3.6
professionalism
4.0
responsiveness
4.2
punctuality
4.1
Write a review
Showing 1-10 of 10 reviews
Ryan W.
01/2021
2.0
holiday decorators
  + -1 more
Rob Smith is a terrible employer. He has done a very poor job on my house one too many years. I’m tired of his service. He has refused to come fix my lights multiple times. And I’ve even found out he does the lights for the nursing home off of McClay, which my mother attends. And their lights look like crap, when they are actually on. I know Rob is gonna respond to this and “defend” himself. But St. Louis needs to know this is not a man you should hire.
Description of Work: Christmas Lights on House
Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
2.0
$700
Response from Holiday Traditions
As the owner of the company, I know every single one of our customers. I double checked with the St. Charles County Assessors website to make sure this was not a customer who had moved etc. We DO NOT and have never done any work for [Member Name Removed] or the address listed above. I imagine from the very first line, this is someone upset that has worked for me. We take pride in the fact we have a 95% customer retention and will always put our customers first. Feel free to contact us personally if you would like to receive positive and honest customer feedback.
Timothy C.
03/2016
5.0
holiday decorators
  + -1 more
unknown
Description of Work: Designed, created and installed exterior Xmas lights including incorporating 5 lighted wreaths.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Debra G.
11/2015
1.0
holiday decorators
  + -1 more
After he called my husband he stated that he would not be charging us and that he would not be removing the lights. He also said that bad reviews did not hurt him, as he was too busy to worry about customers that he did not treat well. So Angie's list do reviews really count? Do you read them?
Description of Work: Please do not utilize this business as you will be disappointed. We used them last year and they did not do a good job and had to be called out as they did not put up the lights as expected. This year we used them again. They threw the lights on the ground and did not plug them in, threw the lights under our neighbors bushes. My husband called and left message and finally sent pics, along with an email. The owner, who prides himself on selling a "vet" service, called back finally. He told my husband that we are just a fish in the pond and we do not matter. My husband is a veteran as well, which is why we chose Rob. How disappointing to put yourself out there as a business that promotes vets and then acts this. Rob stated that he had over 400 customers to which he could treat poorly so don't be the next on his list. He is on my DO NOT RECOMMEND LIST. His crew also damaged our new Gutter Helmet that we had installed on the front of the house.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$450
Response from Holiday Traditions
Unfortunately, the [Member name removed] were mistaken about what they had purchased last year and continued that confusion into this years install. I was accused of using used lights, when what was used is a black out cap that covers mini lights between areas you do not want lit. Several other accusations followed last year as well. I will always work to resolve any issues that a customer may have. We are not without making mistakes during our busiest time of the year and will work tirelessly to resolve those issues promptly. I can not and will not tolerate being insulted and told that I rip off customers. I installed their lighting, the email received made me realize that I will never be able to make the Gish's happy. I DID NOT CHARGE for the install, as that was a complaint of theirs, that I was ripping them off. Since no monies are being paid for install, I cannot in good conscience take down their lights for free as well. The money that they do not have to pay for install should be more than enough to cover the cost of paying a different individual for the take down. I truly wish i could make every customer happy, but after doing this for 14 years, occasionally, it is wise to part ways. My best wishes to the [Member name removed] in their future lighting endeavors.
jessica G.
09/2015
3.0
holiday decorators
  + -1 more
unknown
Rating CategoryRating out of 5
Response from Holiday Traditions
[Member Name Removed] Please make sure that you have the correct company that you are reviewing. I am the owner and have never dealt with anyone at that address or with your name. We are Holiday Traditions, Located out of St. Charles MO.
EDWARD V.
06/2015
4.0
holiday decorators
  + -1 more
They show up when they are supposed to and if there is a problem they try to address it and solve it. So when we needed the lights up on the 24th, they came. I would say that their price is average.
Description of Work: I used Holiday Traditions.
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$350
John M.
02/2014
4.0
holiday decorators
  + -1 more
Excellent job, quality work. I did not feel too sure about the cost, but I admit that I did not check with any other provider, so this may be the going price.
Description of Work: Installed Christmas lighting.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Sean D.
09/2012
5.0
holiday decorators
  + -1 more
The team comes to install during a time frame that is agreed upon. They're in and out rather quickly....much faster than we could ever do on our own! The lights function beautifully. They check the bulbs and if one goes out, they replace it. After the holidays, they come and remove all of the lights/decorations and store them until next year.
Description of Work: We have had Holiday Traditions install and remove our Christmas lights for the last 4 years. They are wonderful to work with, very responsive and knowledgeable. They install our lighting based on our needs and remove it after the New Year. We would highly recommend this company to others.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Janet T.
09/2012
5.0
holiday decorators
  + -1 more
The service has been great overall! They're very affordable, reliable, and I've never felt any interest in changing companies for this service!
Description of Work: I've used them for the past several years for Christmas light installation and removal.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Carol O.
09/2012
5.0
holiday decorators
  + -1 more
We've been using their services for ten years now. They've been very good! They service the lights, so if one goes out, they'll replace it. When they set a price, they don't increase the price each year.
Description of Work: They have put up Christmas lighting and then take them down. They also maintain them during the season.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
EDWARD V.
09/2012
4.0
holiday decorators
  + -1 more
The service has been fine overall. Anytime we've had a problem, they've fixed it within a couple of days.
Description of Work: They put up Christmas lights in the beginning of the season then take them down.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro

    Contact information

    44 David Dr, St Charles, MO 63304

    www.northpoleindustries.com

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Holiday Decorating

    FAQ

    Holiday Traditions is currently rated 3.9 overall out of 5.
    Holiday Traditions accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, Holiday Traditions offers free project estimates.
    Yes, Holiday Traditions offers eco-friendly accreditations.
    No, Holiday Traditions does not offer a senior discount.
    No, Holiday Traditions does not offer emergency services.
    No, Holiday Traditions does not offer warranties.
    Holiday Traditions offers the following services: Holiday lighting - design, install, & maintain
    Interior Christmas Tree & interior decorating

    Contact information

    44 David Dr, St Charles, MO 63304

    www.northpoleindustries.com