Sears Stores Battlefield Mall Store

My husband has a sears credit card in his name. I went to exchange an item and she told me that i could not use his card. I asked the clerk that if my husband called could he put me on the account as an authorized user. She told me no. Two weeks later we were in sears and another clerk said that my husband could authirize me to use the sears card. Frustrated because the sale was over and i could have had my husband call sears earlier to put me on his card.

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Sears product repair service. Drop off date 7-9-12 finish date 9-6-12. Used the electric mower for not over one month this year. Purchased Dec. 13, 2011 from Sears new for 483.06. Propel sysetm broke down 7/9/12 brand new under warranty. Right off I am not happy with the mower. not counting the propel part. The machine is in perfect condition, stored in garage and only used for one month of season.Drop it off at Sears and it will be ready to pick up in two weeks. Not only is it over two weeks it is almost two months. Plus many phone calls about the progress of the repair and many excuses. In the meantime I have purchased another lawn mower at Lowe's , a good one that works well. By this time I do not want to even see the lawn mower that Sears is trying to fix. Finally the Sears mower is fixed and I get it home and the motor cover falls off as I unload it at my home. Sears did ot bother to bolt down the motor cover so I search around for bolts to refix mower. Look closer and find out the mower is all marked up. This is not my first purchase from Sears or their service department but I am sure this will be my last. Robert

I was awful. We haven't used Sears since. The service guys that came were great. They were very nice, but Sears lied about the cost. It was a nightmare. It's horrible service. They wouldn't take my credit card over my phone. It cost $45 to look at my washing machine to tell me it was going to cost $100 to fix it. I tell everyone not to use Sears. The service guys were nice but Sears business practices were bad. The quality of the work by the service guys was good.