Overhead Door Company of Springfield™

Please note that the actual sale and install of the door was great. It is what proceeded that has been an absolute nightmare. We had our doors installed in May of 2021, but the doors were installed with a small dent in them. The workers informed us that this would not be a problem and would simply order a new panel for us. We were then informed that we cannot pay on these doors until the work was complete. After not hearing from the company for several weeks, I called the office and was told by a manager that "We were hoping your doors were on the last truck. Check back with us in a couple weeks and hopefully we will have them in." 2 or 3 weeks later I called again and was told by the receptionist that someone would call later that day. After not hearing back from them for the day, I called the next day and received the same statement. After 2 days or so of not hearing back, I called the company again and when the receptionist said that someone would call me back, I admit that I raised my voice. The receptionist was great and I apologized profusely to him specifically for my attitude. He put me on hold and actually got me a standard error from the District Manager that said "We will call when the panel comes in." I have decided to hold off on calling to see what happens. So far, the only development that we have had is from our financing company, who had the charge pending for so long that they have removed it from our account. TLDR: They WILL NOT communicate with you. Worst customer service on the repair side I have ever seen.

We are new to the area and had the bad luck of having our spring snap for our garage door. I called this company at 8:30am and the lady who answered the phone was extremely professional and nice. They had a repairman to my house by 10am. He was fantastic as well. Highly recommend this company.

We trust Overhead Door to do a high quality job with respect for the homeowner, their time and their property.

prompt, professional - well pleased.

Appointment made easily and serviceman arrived quickly. He cleaned the track and carefully inspected all parts. He was focused and worked efficiently, wasting no time while being thorough. He was professional and courteous. He did not try to sell a maintenance contract ! Price for service was reasonable. No problems since.

Horrible customer service. Although requested after hours service the phone tech continued to give me reasons not to utilize and just wait till weekday. I called another company that gladly assisted me and took my money

excellent service . very rapid and professional. they understood from descrition of problem what was wrong and arrived promptly with needed parts.

The installer arrived late for the appointment. That wasn't a problem since I was home that day anyway. The install went without a problem . The doors do seal well and do a good job, compared to the old ones, of keeping the water out during a hard rain. And they seem to keep out drafts. A bonus is that they do look good and I liked the window options. There are some things I am disappointed with in regards to quality of the parts used. The doors openers themselves are quite noisy and are getting worse with time. I keep them lubed to help a bit but I would expect smoother operation. The ones replaced were over 20 years old and quieter than the new ones. The new ones were not economy models either. The wires from the opener to the wall switches were attached to the ceiling in kind of a sloppy looking manner. I would have tried to run them along wall/ceiling creases instead of just a shortcut to the switches. Not a big thing but not very professional looking. The exterior opener usually requires 3 or more tried to get it to work. Even with a new battery. It has never worked reliably but we seldom use it so it is only an occasional nuisance. Setting up the openers to work with our three vehicles was an experience in frustration. The factory installed buttons have a way to sync with openers that is different than the OD unit instructions. So it took several attempts trying different combinations of instructions to get them to work. On our Toyota, I got both doors programmed. On our Lexus SUV, I only got one door to work. On our Ford F350, I could never get any doors to sync. So the truck has to use the clip on remote instead of the factory buttons. It took several hours to just get this much accomplished before I gave up. Were I to need new doors again, I would probably research other brands and offerings better. I may still end up with Overhead Door, but I am not as impressed with their products as I thought I would be. So the use again box should reflect Maybe more so than a yes or no.

As expected. Not something a homeowner would want to tackle.

Very well. The garage door is back in business.

Work was performed quickly and efficiently. Door works like new.

Great. No complaints. Very professional.

It went fine. He showed up as expected and checked out the doors and made sure everything was working correctly.

Because I had bought "universal" remotes in the past for my garage door opener that did not work, I went into Overhead Doors thinking I would very likely need to buy a whole new keyless entry system: the panel on the outside of the garage door and two new remotes. However, instead of trying to sell me $200 worth of equipment (new keyless pad, two new remotes), the salesperson listened to my story and suggested I simply buy one $30 remote that he pre-formatted to fit our particular garage door opener. He patiently took the time to look-up our particular brand of garage door opener to make sure the remote he was selling me would work, and then he pre-programmed and explained step-by-step what I needed to do to get the remote to talk to my garage door opener. Once I got back home, it took me all of three minutes to program the new remote. It has been working flawlessly since then.

Went great. Called them yesterday. Got an appointment between 10am - 2pm for the next day(today). Aaron called me when he was about an hour away. He arrived on time around 11 am. Got a quote of $274. Told him to proceed. He finished quickly (under an hour). Extremely pleased to have a working garage door again.

We were told upon scheduling that we would receive a call when the technician was able to arrive (between 4:00 and 5:00). The day of the repair, the technician called at 2:45 and indicated that we were the last on his list and he was ready to head over. I was still at work and could not get off until 4:00 as planned. He indicated he would call the office for further instructions. He contacted back and indicated that another technician had been assigned and would arrive as scheduled. We received a call from the second technician around 4:15 indicating he was about 30 minutes out. Promptly at 4:45 he arrived. The technician inspected both broken springs on the garage door. He then indicated he would check the cable wheel bearings and cables and let me know how they looked and if they needed servicing. He gave me the estimate up front for the repair of the springs, which was as we expected. He began work and indicated before finishing that only the springs needed to be replaced. He completed his work right at 5:45 and explained that we would need to keep an eye on the door rollers as they were starting to squeak a little. He said he lubricated them and told us what to listen and look for. We had a brief discussion about garage door openers and keypads, for which he provided enough information for us to use in purchasing these at a later time. I then showed him the Angie's List coupon for 5% off on my phone. He called to verify with his office for accuracy (which I commend him for) and then applied the discount. We saved almost $15.00! I handed over the check and he was on his way, leaving a fully functional garage door behind. We couldn't have been more pleased with this service and would recommend to anyone!

Friendly,professional,quick service. Garage door broke around 9am, called for an appointment, fixed by 2pm.

This is the first time I have used Overhead. I was very pleased at how quickly & prompt they were at repairing my broken spring. I have placed Overhead on my contact list and will hire them again. The technician Aaron was very prompt and professional. He did a great job.

It was fine. It was pretty expensive. For quality, it’s working fine. They came right away. I probably would use them again since it’s their door.

They did an okay job. I think they do a good job. We are about 18 miles, so they were willing to come out and even look at it.

They have top quality products. They are good people. They do good work and they stand behind their stuff. They’ve been around a long, long time.

It was the worst experience I ever had in my life. I ended up getting hold of the district manager. The guy that owns the company here in Springfield was rude. He screwed up the order. I was behind on getting my stuff done in my house and cost me more money. When I told him that they need to get something out here on my garage but he was rude and didn?t do anything about it. So I ended up talking to the district manager and the company refunded part of the money but that was not what I wanted. I wanted them to actually do the thing right. When they actually got the first door out here, it was damaged and it would not close and the guy who came out that works for Overhead told me that his boss told him that I was a jerk. So it was the worst experience that I had on my house and they were the problem I had, everybody I worked with were amazing. But these guys were a total jerk. I would never recommend them. I actually built a shop this past year and I made sure they didn?t get to put my doors on, I had two garage doors in that shop. We started in Fall of 2011 and they didn?t finish until Spring of 2012 and we were about two weeks behind on the drywall. The drywall guys and the lumber company brought out temporary doors for the house that they don?t usually do and they put the drywall in and they had to take the temporary doors out just to get the drywall done. Overhead Doors is just incompetent. The office here in Springfield is an ?F? but the corporate head quarters who had called me after I talked to the district manager was really good. He said that we can refund a portion of my money but they can?t refund it all. I said that money is not an option because I just want my door. The price was kind of middle in the road but it cost me more money in the long run because I was behind on the other stuff. They are absolutely not professional. I would not use them even if the service is free, that is how bad my experience was.

They did a great job. I definitely would recommend them and use them again.

They had put the chip in and I got them to take it back out again because it was too costly. They originally told me it was a free estimate and when they came out they told me it costs, but I didn't pay anything for it.

The service was fabulous. They came the same day I called and fixed our issues quickly. Very nice experience.