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Lockwell Heating and Air LLC

Heating and Air Conditioning, Dryer Vent Cleaning, Air Duct Cleaning,

About us

Lockwell Heating & Air Conditioning is committed to meeting your comfort equipment needs and to keeping your system running reliably and efficiently for years to come. Whether you own a commercial or residential building, whether you need installation or service, our goal is to provide you with key environmental systems expertise. You should be at ease and in control a feeling of confidence and comfort that we are happy to help you establish and maintain. Additional DBA - Lockwell Heating & Cooling LLC. Additional email - info@lockwellhvac.com.

Business highlights

21 years of trusted experience
Emergency Services Offered

Services we offer

Residential & commercial remodels, new construction, metal, duct cleaning & sealing, air cleaners, filters, boiler, heat pumps, coils, furnaces & water heaters.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.821 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
0%
3
0%
2
5%
1
5%


Rating CategoryRating out of 5
quality
4.9
value
4.7
professionalism
4.8
responsiveness
4.7
punctuality
5.0
Showing 1-21 of 21 reviews

Cindy T.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Spring check up: checked and serviced air conditioner; replaced filters; checked freon levels. The cost of $160 is for two visits per year: one for the heater and one for the air conditioner. I've used them for several other repairs on both heater and air conditioner over the past several years. I've always been pleased with the professionalism and service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Gary G.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I have a 1923 two story bungalow, previously heated and cooled with a coal burner converted to forced gas heat, and 3 window units to cool. I used Lockwell Heating and Cooling to install a high efficiency central air and heat. I did take several bids and their price was very competitive with a minimal difference between bids. The reason I chose them is that they understand the challenges of older homes in making sure it is properly sized, with adequate air flow to upper story. The deal maker for me was their creative thinking in suggesting changing an unnecessary cold air return to and additional supply vent in the living room. The living room previously shared a single duct with the upstairs master bedroom. That duct is now dedicated to the master bedroom and the living room has better flow and heat distribution than before due to the additional supply vent. The installation was very neat and clean looking, quiet when running, the installers were very workman like and considerate, and the system works great providing even temperature distribution, and is quick to get the heating or cooling done to desired temp before shutting off. This system should qualify for credit from local utilities company, and while I haven't contacted Lockwell about it yet, they will help me with the necessary paperwork and reports to present to City Utilities. I will be contacting them in the next day or two for that purpose.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,300

Randy M.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
THEY WERE GREAT - I WAS GOING TO HAVE THEM CLEAN THE SYSTEM, BUT THEY CHECKED IT ALL OUT AND SAID THAT IT WOULD BE BETTER TO CLEAN IT IN THE SPRING. BEING FROM UP NORTH I KNEW NOTHING ABOUT HEAT PUMPS SO THEY WALKED ME THROUGH IT'S OPERATION, AND EXPLAINED THAT TO CLEAN THE SYSTEM CORRECTLY THEY WOULD HAVE TO WASH OUT THE OUTSIDE UNIT AND IT WAS ALREADY PRETTY COLD OUT. THEY DIDN'T EVEN CHARGE FOR THE ADVISE, I WILL CONTACT THEM WHEN AND IF IT EVER WARMS UP. THEY COULD HAVE CHARGED FOR THERE TIME, IT IS NICE TO FEEL THAT A CO. LIKE LOCKWELL HEATING AND AIR IS IN THE AREA.
Description of Work: THEY CAME TO CHECK THE HEATING SYSTEM ON THE HOME WE JUST BOUGHT.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cindy T.
12/2013
5.0
heating & air conditioning/hvac
  + -1 more
Sunday morning I called at about 7 a.m. Jeff said he had one call ahead of me, but should be here by 9. He was on time; very professional; gave good advice and corrected problem quickly. I will be setting up twice yearly checkups with this company.
Description of Work: Jeff came out on Sunday morning and checked our heater which had quit working overnight. Found that the sensor was dirty; cleaned it and now we have heat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

William S.
12/2013
2.0
heating & air conditioning/hvac
  + -1 more
Initial estimate was $2,000 higher than estimate from another firm for comparable units, however these folks seemed nice and they agreed to come down to a matching price. They also added a warranty so that they were more than competitive. Seemed fair enough. Installation on 8/20/13 went well and was professionally handled. They did leave AC piping above ground across a walkway but stated that it could not be otherwise installed. Unfortunately, YORK (the manufacturer) does include a diagram and instruction for underground placement of the line. Well, I did not argue the point since the walkway is not heavily used. Our City has a utility rebate program that was $350 for an AC, and $400 for a furnace. In order to be eligible units must be of appropriate efficiency and size. Lockwell could not guarantee units would be eligible since City funding is variable -- however I did order units that met rebate specifications in terms of efficiency. The problem began when I failed to receive the rebate paperwork from Lockwell to forward on to the city. I called their office. They said they had mailed it but that it must have been lost. They mailed another copy -- but when I received it and looked it over it was incomplete. I drove to their office and picked up the next applications in order to be sure that they were fully completed. I mailed them to the city. Weeks went by. I finally called the city. Their representative stated that the AC rebate had been approved, but that the furnace rebate depended upon further communication from Lockwell. They said that they had left numerous messages but the company had never called back. Two days later they called and stated that they were not going to approve the rebate because the company was non-responsive. I urged CU to allow me time to contact the company and expedite the company's response. They agreed to wait through the next Monday. I called Lockwell and one of the owners said that the office would telephone me on Monday morning. No call came. I finally called them Monday afternoon. They said that they got in touch with CU and the problem was that the load calculation needed to be done again because they had used the wrong numbers for square footage (about 20% too low) as the result of a "typo". They came out and measured and said that they would resubmit. In the meantime I talked with CU and they stated that the furnace appeared to be too large for the house. In conclusion: Lockwell telephoned today and said that the rebate would not be approved because the City felt that the unit was over sized. Jeff assured me that I would have been disappointed with a smaller unit, and that the unit is appropriate for the house "in his professional judgment". So, City Utilities says "it's too big for house". Lockwell says, "No, it isn't". Who do you believe? I would believe Lockwell if not for the original bid and the incredible inefficiency of their office as indicated by failures to telephone when promised and inability to correctly complete a rebate form. Oh, I read that one of the indicators of an over sized furnace is a unit that cycles off and on very quickly. Yes. It certainly seems to me that this one does.
Description of Work: Furnace and Air conditioner were installed 8/20/13.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
5.0

$5,875

Catherine B.
08/2013
1.0
heating & air conditioning/hvac
  + -1 more
I called them at 9:40 a.m., told them my problem, and they told me that someone would call me back. No one ever contacted me.
Description of Work: Nothing.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from Lockwell Heating and Air LLC
We can only apologize to (Member name removed). On Sat. 7/20/13 our office was broken into. One of our vehicles was stolen, stripped and destroyed. A lot of damage was done to our business. That our normal immediate response was not performed, is unforgiveable. We will do what we can to make this matter right.

hyang K.
07/2013
5.0
heating & air conditioning/hvac
  + -1 more
Lockwell Heating and Air was wonderful. They came and so fare they are the best. We are going to use them for the work. I asked for the quote and they gave it right away.
Description of Work: They gave us a quote.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan H.
07/2013
5.0
heating & air conditioning/hvac
  + -1 more
t was miserable and hot the air conditioning went off, I called Lockwell they came out as soon as I called even though they had many folks with air conditioning problems they were good enough to squeeze us in and fixed the unit with minimal cost.
Description of Work: They checked out the unit inside in outside recommended addition of coolant. Added it to unit and air conditioning was working in no time. Quick efficient, and very professional service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Sherry B.
06/2013
5.0
heating & air conditioning/hvac
  + -1 more
He was on time, professional, explained all in detail and answered all our questions.
Description of Work: Replace worn and non-functional parts of A/C.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Susan H.
06/2013
5.0
heating & air conditioning/hvac
  + -1 more
Amazing service, hot temperature in 90's very humid...Came right out even though they were stacked up with calls. Gentleman that came out was professional, efficient, and diagnosed and fixed problem quickly. Would definitely use this company again.
Description of Work: Checked to see why air conditioner unit was not functioning and freezing up... low on Freon. Added the amount of freon needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Joseph M.
06/2013
5.0
heating & air conditioning/hvac
  + -1 more
The man who came to our home was very professional and even put "booties" over his shoes to prevent tracking dirt in. He gave us helpful recommendations on operating and maintaining our units. We plan to use Lockwell on a regular basis.
Description of Work: Check of two heating/ cooling systems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

Charles R.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
Great response. Listened to my needs. Gave several estimates. I went with another estimates brand.
Description of Work: Gave estimate for HVAC replacement

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ben J.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
Showed up on time and checked and cleaned both units. Advised of parts that were recalled and to keep an eye on them. Advised which parts need cleaning yearly. I was unaware that the fans do not need to be oiled and the Freon rarely needs to be checked and mainly only when there is a leak or problem. The price was a bit more than I thought it would be for servicing these new units as they were basically just cleaned off. They were about $60 more than another company. In the future I will probably perform the basic service tasks of cleaning the units myself and only hire someone to do the actual coolant check when needed or if something goes wrong. Overall I am satisfied with the service and used it as a learning experience.
Description of Work: 2 unit spring checkup included a visual check, spraying coil cleaner on inside units, and rinsing outside units off and advising of recalled parts.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Patricia B.
11/2012
5.0
heating & air conditioning/hvac
  + -1 more
Two gentlemen arrived at 9:00 - we had moved the car and other items so they'd have clear access to furnace room - took some bottled water out to them and left them alone. They worked continuously until noon - they drove into town for missing parts and were back in 45 min. Didn't hear from them until they were done - about 1 1/2 - 2 hours later. Area was clean and all was done - they explained new thermostat & new filters for furnace then thanked us for "our business" and said if we had any problems, definitely call. Things were as if they had never been there! Excellent service, very personable! Very efficient!
Description of Work: Removed old furnace and air conditioner. Installed new furnace and air conditioner and thermostat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Jean E.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
Steve did a great job. He was very informative as he went through the steps of cleaning intervals and checking system. It now works better than it has in years.
Description of Work: Service our PTAC unit on side. Clean, boost, and service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Eric R.
06/2012
5.0
heating & air conditioning/hvac
  + -1 more
Had a 22 year old system that needed to be replaced. Install of new system looks/works great, seems top notch. The owners did the install, they were professional and timely. The best part is these guys were thousands cheaper than another quote I got. Will do business with them again.
Description of Work: Replaced central AC and furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Jan I.
06/2012
5.0
heating & air conditioning/hvac
  + -1 more
It had veen very warm and my parents are quite elderly. The unit had been down only one day. They came out and had it fixed the day I called them.
Description of Work: Replaced a fan motor on the a/c unit at my parents' home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$425

Ronald J.
05/2012
5.0
heating & air conditioning/hvac
  + -1 more
The quality of work was good. The system is fix and everything is running fine. They were very professional with keeping us aware of everything that was going on. It was an overall good experience.
Description of Work: He came out to replace the entire air conditioning system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Patricia B.
04/2012
5.0
heating & air conditioning/hvac
  + -1 more
You couldn't ask for a better company.
Description of Work: For years we have had other Heating companies out to fix our heating with no lucky but many bills. We call Lockwood and they fixed our ducking and revented our heater and it is working great. Any time we have a question or problem we call and Adam calls us right back or shows up and helps us. I am sorry, that we didn't call them sooner. They stand behind their work and are neat and fast. There weren't any suprizes at the end of the job. I will always call them again. Thanks Adam for all you help.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Judith M.
08/2011
5.0
heating & air conditioning/hvac
  + -1 more
We recently purchased an older home that had had significant remodeling and renovations done on it, and we wanted to change the configuration of heating and cooling vents that served the garage and a new room built above the garage. I called Lockwell to give us an estimate, and two young men arrived and checked out the system. They informed us what could and could not be done, approximate costs, and then recommended we leave it the way it was. They were very honest about cost versus performance and did not try to sell us something we didn't need. Further, they spent about an hour looking over the main furnace and gave us recommendations for the future, in five or six years, when the older furnace already in the house might begin to fail. But again, they did this without pressuring us to use them or scaring us into making changes too early. We were not charged for the inspection and advice despite them having spent at least an hour with us and explaining everything in detail and answering our questions. It was one of the best, most honest and respectful appointments I have had with any sort of home maintenance company.
Description of Work: Inspection and evaluation of heat pump currently in use in newly-purchased home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jonathan H.
01/2011
5.0
heating & air conditioning/hvac
  + -1 more
The job was very good. I was very pleased with them. They were professional. At the same time, I didn't get any feeling that they were trying to fool me. I would highly recommend giving them a call. They were reasonable and professional. They did an excellent job. They were very clean and respectful of the house. Overall, we were very pleased with what they did. Our other quote was for $8500, and they did the same job with basically the same equipment for $6050.
Description of Work: They completely replaced the furnace and A/C unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,050

    Contact information

    911 W Chestnut St, Springfield, MO 65802

    www.lockwellhvac.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 4:30 PM
    Tuesday:
    7:30 AM - 4:30 PM
    Wednesday:
    7:30 AM - 4:30 PM
    Thursday:
    7:30 AM - 4:30 PM
    Friday:
    7:30 AM - 4:30 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Dryer Vent Cleaning,
    Air Duct Cleaning,
    Water Heaters

    FAQ

    Lockwell Heating and Air LLC is currently rated 4.8 overall out of 5.

    Sunday: Closed

    Monday: 7:30 AM - 4:30 PM

    Tuesday: 7:30 AM - 4:30 PM

    Wednesday: 7:30 AM - 4:30 PM

    Thursday: 7:30 AM - 4:30 PM

    Friday: 7:30 AM - 4:30 PM

    Saturday: Closed

    Lockwell Heating and Air LLC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, Lockwell Heating and Air LLC offers free project estimates.
    No, Lockwell Heating and Air LLC does not offer eco-friendly accreditations.
    No, Lockwell Heating and Air LLC does not offer a senior discount.
    Yes, Lockwell Heating and Air LLC offers emergency services.
    Yes, Lockwell Heating and Air LLC offers warranties.
    Lockwell Heating and Air LLC offers the following services: Residential & commercial remodels, new construction, metal, duct cleaning & sealing, air cleaners, filters, boiler, heat pumps, coils, furnaces & water heaters.

    Contact information

    911 W Chestnut St, Springfield, MO 65802

    www.lockwellhvac.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:30 AM - 4:30 PM
    Tuesday:
    7:30 AM - 4:30 PM
    Wednesday:
    7:30 AM - 4:30 PM
    Thursday:
    7:30 AM - 4:30 PM
    Friday:
    7:30 AM - 4:30 PM
    Saturday:
    Closed