LCS KLEEN-AIRE

I was reluctant to get my ducts cleaned (and my units serviced) because I had seen "exposes" of some services like Kleen-Aire that did a poor job. But from the moment the 3 Kleen-Aire arrived with their two trucks and much equipment, I felt sure I was dealing with top professionals. They did the job in exactly the time they said, and they did a magnificent job. This was a very old house that had never had its ducts cleaned, and they removed a massive amount of dust, dirt and debris from them, and also did an expert job dissembling and reassembling the units. The air blowing from the ducts is noticeably MUCH cleaner, and it no longer causes me to cough or sneeze! I highly recommend Kleen-Aire to everyone, and if you have considered having this service performed at your home or work, I strongly encourage you to do so, especially if you live or work in a very old building as I do!

Seth was fast and efficient cleaning our chimney. He provided additional advice on ongoing maintenance we could complete to keep our chimney and fireplace running safely. Thank you.

The work performed was great. Communication left a bit to be desired, i had to chase them to get any information. Asked for estimate on some additional repairs and got the strong impression (my opinion only) they they were pricing themselves out of consideration. I ended up getting a competing quote for 1/3 the cost LCS quoted.

I had 2 other companies work on the chimney and both times it continued to leak. With all the rain the last month it hasn't leaked one time!

I was pretty disappointed. Probably not, the only reason why I hired them was I ran out of time to have more quotes come over. They were just very slow to give me a quote. I had to call several times to follow up and be like hey, you guys gonna send me this or not. Also it took them a long time. They haven't even scheduled it yet, like they just told me just wait, so Im just waiting on them to schedule my work now. They wouldn't even set an expectation on a time frame. They're about to get a phone call on that.

they did a very thorough job. I could not believe the stuff they pulled out of my duct work and dryer vent. LCS was wonderful.

The service techs were very knowledgeable, polite, and helpful. Chad was able to point out issues with my furnace and provide solutions. When we ran into complications due to my home's 30 year old duct work, Tyler quickly made arrangements to make sure we could get the system up and running again quickly so we wouldn't be without heat. Everything works well and smells amazing after having everything thoroughly cleaned and the air filter sprayed with the lemon fresh spray. They installed a modern filter grill to make filter changes much easier in the future. My husband had attempted to clean our chimney without luck. We assumed it would take several chemical treatments to get the creosote build up off, but LCS had it clean in one short session. I will definitely be calling them each fall to clean our chimney for the season and when we are due for air duct cleaning again.

I recommend LCS Kleen-Aire as a reliable, locally owned company that offers excellent customer care and quality work. When I called to schedule the cleaning, the office lady explained the process to me and scheduled the appointment for inspecting and job quote. The owner was polite and very thorough, asking questions about the house and my expectations. He explained he could replace the old intake grate (1963) with a new one that would hold a modern air filter, and went over the costs involved before putting it in the work order. On the dates scheduled, the technician arrived on time and was very courteous. The chimney was inspected and the tech reported it was in good shape and cleaning was not really necessary, but he would proceed with cleaning if that was what I wanted. The technician was respectful of my home, and he cleaned the work area before he left. The HVAC cleaning was a nearly day-long process, and the company was responsive to my questions about pet safety and access needs. The tech went through the home with me and reviewed the why and what cleaning was being done. The work was done and any clutter or cleaning was completed before the tech left. Payment over the phone was simple and the office asked if there were any questions or concerns before payment was processed. I appreciated the genuine concern and personal attention I received every time I had contact with this company.

My experience was fabulous! LCS gave me a bid that was a bit more expensive than some of the others I received, but I chose to go with them because of the care with which their estimator examined my house and bid the job. One of the other companies I called didn't even come to the house to look at things - just gave me a guess over the phone. Tyler (the LCS estimator) came and looked at everything, explaining in advance the peculiarities of what would be involved - and the process that LCS uses. My service technician was Kent, and he was magnificent! He was careful in my home, and careful with me. He explained each aspect thoroughly and showed me what he was doing with each step. He discovered a few unexpected things (a loose duct in the basement, and some other minor issues) and fixed everything up without additional charges. He took care of floor vents that hadn't been cleaned well in probably 50 years and made them spic and span. I was absolutely pleased with the service I received from LCS - from start to finish! I recommend them highly!

The cleaning was very thorough and well explained in the process. He mentioned he had not brought the correct filters with him to fit our house. He said he would bring them to us in a couple of days. We were very pleased with the results. I notice better breathing after waking up each morning. My wife is expecting less dusting as well! I used this company because they were a certified cleaner.

Justin arrived as scheduled at 9:00. The process took until 5PM. It was amazing how much sheet rock dust and dirt he vacuumed from the system. The process was very impressive. I wish we had the system cleaned before we moved into the new house.

I was called on December 5th to confirm my appointment the next day at 8:00 am. I arranged for a babysitter for the children, 2c took a vacation day, and turned off the furnace at 6 am on the 8th. I admit that there was a significant snow storm of around 6 inches the morning of the 8th. I received a phone call at about 8:15am on the 8th and the person told me that they were unable to make it because of the weather. I was then told I could reschedule in February. I wasted a day of vacation, a day of baby sitting, and made my very cold for over 2 hours.

It went wonderfully. The tech was on time. Worked very hard. Knew exactly what he was doing. He was very courteous. He did a great job. I can say enough good things about this company they go out of their way to accommodate the customer. Tammy is very nice and helpful. We highly recommend this company. We just moved into this house and for the first time we feel good and can breathe better. Plus there isn't any dust floating around in the air. My husband was having health problems caused by the dust. Tammy went out of her way to get to us as soon as possible. Thank you LCS for caring.

While this company is very professional and courteous I must say I'm a little disappointed in the quality and attention to detail. I have no doubt they cleaned my air ducts well and removed the build up although this is something I can't see for myself. What I can see is that my intake vents and registers were not cleaned well and I had to vacuum after the technician left because of debris left around each of my 12 registers and at the entryways of my house. Maybe I'm too picky, but when I am paying someone over $100 dollars an hour to do a job my expectation are pretty high. I spent the day after sweeping and dusting my house and cleaning the registers again myself. Also, if you have pets be sure to secure them. I know it is not the technicians job to look after my pet, but I would appreciate a warning before my sliding glass door is fully open for 7 hours straight. I found my 8 week old kitten inside the tubing used to suck the dirt out of my ducts and the tech had no idea. It could have been a disaster.

We were originally scheduled for July 30 due to the work volume. However, they had a cancellation and I had indicated I would take one if it would open up. The two man crew showed up on time and were very conscientious in terms of keeping the house clean as they did their work. They were very polite and courteous and walked me through all the things they were doing. It took them most of the day and they cleaned up after themselves so you hardly knew they were here. I will use them again.

I attempted to schedule an air duct cleaning with LCS. The scheduling process was a nightmare. Initially I was told that my information would be handed off to the residential "specialist." The following day I received a phone call from the "specialist" asking me to confirm a time and date for an estimate on the cost of work. When I returned his phone call, he was not in the office. The receptionist asked for my information (which was slightly annoying because this was the third time I had to relay this information to LCS), and assured me that she would get with the installer to confirm the appointment. Since our home is under construction, I wasted my time sitting at the home for 45 minutes waiting for the appointment. LCS was a no show. The specialist called me later that day telling me that I had not called to confirm the appointment. Unreal. I would not consider LCS if you value your time. They lack all sorts of professionalism.

I've lived in the same house with the same gas fireplace for 4 years. Each year I have someone come out and inspect the fireplace to make sure everything is in working order and I'm not going to blow the house up. This year I picked LCS. I asked to have a fireplace cleaning/inspection done and since this is pretty routine there isn't a lot to say but I did want to point out a couple of things. Pros: Cleaning was the most thorough of anyone I've used. Cleaned all the logs, left the shop vac running and stuck in the fireplace while he climbed on the roof and knocked all the soot and gunk down, wiped down the glass doors, and tile in front of the fireplace. Cons: This was the most I've had to pay to have the yearly cleaning/inspection done. It's usually around the $75 mark. I might have missed it but the inspection piece wasn't as thorough as others have been. Usually they spend 10-15 minutes inspecting the gas lines and using their meters to check everything out (sorry for the lack technical terms but I don't remember what they told me they are doing). Overall though did a good job and was very friendly and efficient.

Thorough, friendly, and I know it was a job well done. This company went above and beyond to find a place to schedule me (they book far in advance due to demand) before my baby was born. The house's ducts and furnace hadn't been cleaned in a long time and they knew it was important to us. Worth the price tag and I'd definitely use their service again!

On time and very professional.

Couldn't nail down an exact time due to morning jobs, but was within 15 minutes of original estimate. Totally reasonable given distance traveled. Curious, knowledgeable and reasonable priced. Thanks Jim.

LCS sent a qualified, helpful, and friendly young man to perform the chimney inspection. He used remote camera techniques to fully inspect the chimney. He did find cracks in the chimney and showed me photos. There was no pressure placed upon me to use LCS to repair the chimney. Based on the inspection, I will continue to use my fireplace with its gas log for the time being and will consider repair options at some point in the future. If I do decide to repair the chimney so as to safely burn wood, I will certainly contact LCS for a bid.

I made an apt based on the reviews on Angie's list and the gal making the apt was very courteous and informative. The cleaner was here about 40 minutes early, but he had to wait about 15 minutes because I was leaving from work to come home. He was very knowledgeable and kind. My damper cord was broken or loose and he found a way to fix it without having to replace it, which I really appreciated. He said if this doesnt work I have a cord and it will cost $25.00 plus the labor to install it, but let's see if this will work instead. He also educated me on the liners that usually go into the chimney because I have an older house and dont know much about it. Overall I was impressed with the quickness of the service and the price was reasonable. I would definitely use them again.

They did a good job. They were prompt and efficient. They were careful not to make a mess in our home. The price was very reasonable as our home is about four thousand square feet.

This company did a chimney replacement insert for me a couple of years ago and I started using them since then for routine maintenance and chimney cleaning. I have been totally satisfied with their services. They clean up their mess very well and clean up the entire interior of the fireplace as well. The technicians have consistently been courteous and professional. Have recommended this company to friends who have also been satisfied with their services.

The service man arrived right on time. He explained what he was doing as he went, and did a very thorough job. The work did take a long time, right around 6 hours.