GRAY HEATING & COOLING INC

unknown

Having recently purchased our home, The air conditioning seemed to be running almost constantly. I called Gray's to have maintenance done on our A/C. The work was performed 2 days later as scheduled. When the covers were removed from outside units the fins of both units were clogged with dog hair. They were thoroughly cleaned. The faulty contactor and capacitor in one unit was replaced. The contactor in the other unit had been replaced at some time earlier, but it still had the original 20 year old capacitor so I asked to have that replaced since the unit was open. The refrigerant levels were checked and found to be a little low so they were topped up. The work was done well and the technician was very courteous. My house is nice and cool and the A/C no longer runs constantly.I can't wait to see my next electricity bill. I should add that this was during an exceptionally hot and humid period. Gray's still managed to fit me in along with all the people with broken A/C.

)08/03/2014)Sunday: AC stopped working (08/04/2014)Monday: Called Gray to see when they could get someone out. A technician came out same day, said the charge was too high on my AC and pulled almost 1lb of R22 out of the AC. AC working! (08/05/2014)Tuesday: Light on the thermostat was out and AC not working again. Called Gray again and they sent someone out to check it out. Replaced a fuse- system up and running. (08/06/2014(Wednesday: 11:30am AC stops working again. Call Gray a third time and the Service Tech Manager comes out. He was there 15 minutes and tells me that the AC system is mismatched and needs to be completely replaced to the tune of $2100 to $3100 depending on options. (08/07/2014)Thursday: A different HVAC company services the AC since I want a second opinion before I spend $3000. They replace the contactor/relay in the outside unit. AC has been working perfect ever since. I would not use Gray or recommend them to anyone.

Gray's Heating & Cooling are really good. I've been using them different times through the years. I used them a long time before even my husband got your service. They are very nice. He came out here late at night and did it though it was cold. That's the guy that works for him, Cody. They took care of the furnace and didn't have any troubles. It was a reasonable price for coming out, because he came out here between 10:00 and 11:00 at night. They were very responsive. I would recommend them to everybody, they did a good job.

Awesome experience, I cannot say enough great things about this trustworthy business. They came in $4000 less than my other bid. I have not had a single problem since. They even helped with my rebates.

They were kind of pricey but not way out of line. I used someone else to replace the second air conditioner. I wasn't as pleased with the work they did compared to Grey's. The other people were a little less but the quality wasn't the same. The installation wasn't as neat and clean on the exterior of my home like Grey was. They have come back out and repaired some little things. They didn't even charge me. They call right back and show up on time.

My A/C stopped working on SUNDAY of MEMORIAL WEEKEND...I had company arriving next day and did not expect to get a repairman out on Sunday, especially on a holiday weekend. I called and got their answering service. My call was re- turned within 10 minutes! The serviceman was on another job and said he was finishing and could be at my home in approximately 20 minutes. He explained on the phone that a service call was more per hour on weekends and holidays, which I appreciated. He arrived promptly and checked the unit...found that a fuse outside was blown. He replaced it. I then asked him to look at my furnace at something I thought might be a problem (it wasn't). He looked it over and made recommendations. He was very professional and personable. The charge for the fuse was only $2.00 and the total service call was $99.50. I had this company check my A/C and furnace when I purchased the house a couple of years ago and received the same prompt, professional service then. I would definitely recommend this company!