Goff Heating & Air Conditioning

Tuesday evening 6/9/2020 our A/C unit started making a horrible growling noise. I determined that the condenser motor was bad and the next morning tracked one down and replaced it. The loud growling noise was still there. Around noon Wednesday 6/10/2020 I started calling A/C repair companies. After calling 10 and being told it would be one to seven days to have someone come out I called Steve at Goff and he said he could drop by in about an hour. He showed up on time and determined that the condenser fan had broken in the center causing all the noise. Steve offered to go find me a fan but I said I could do that. Steve could have told me that I need a major repair or even that I need the entire unit needed replacement but he was honest and showed me the broken fan. He did perform services but would not accept any payment for the service call nor the diagnosis. This is an amazing man with an amazing company. I would highly recommend Goff Heating and A/C.

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They not only do a good job, but you can sign up for them to come out twice a year and do a cleaning and tune up on your system.

We were very happy with the installer we used.

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Technician arrived precisely when stated; clearly explained the problem and quickly resolved it. I am very pleased with the company and will continue using their services (as we have for a few years now). Goff is heads above any other HVAC service we have ever used in professionalism and quality of service.

They changed out a switch.

The service guy was very courteous and let us know in detail what he would be cleaning and checking. Our two year old unit runs beautifully in the winter and summer. We have noticed a lowering of our CU heating and cooling bill.

I wasn't real pleased with them because I just had to have it fixed. It cost a lot of money to get the Freon replaced. They were not punctual at all. I didn't care for them at all. They missed the first and second appointments. When they did come, they were not very personable. I didn't feel like I could trust whether or not they did the work they said they were going to do. They charged me for extra things that I didn't plan on purchasing. They had to put more Freon in and now this year I'm having to put more Freon in. I don't know if they didn't detect a leak or what because it has hardly been used since they worked on it. It was not a good experience.

They come out every year to do a tune up and inspection. They always show up when they say they will. I would give them an A rating but am not sure if will use them again since they have not called me for my appointment. I think its about time for my tune up and inspection and I hope they hold up their end of the bargain.

Using a Groupon, we hired Goff for a routine seasonal tune up on our air conditioner. Several minutes into the job, he repeatedly moved between the thermostat and the furnace unit. It seemed like he couldn’t get the unit to turn on. Finally, he asked where the breaker box was and found that he had tripped a breaker. During the tune up, the tech mentioned several times that he was new – only several weeks out of school. He finished up the call after about an hour and a half, and made a comment about the induction motor running when it shouldn’t. We responded that it’s been doing that for several years, but it doesn’t seem to be affecting the performance. He again mentioned he was new and would talk to his supervisor. About a week later, our A/C stopped running. My husband checked the furnace unit and noticed a lot of condensation everywhere. Water was dripping from the unit and the pipes. The A/C unit outside had ice on the pipes. Called the service number for Goff and was told they would come the next day. The same tech showed up around 9 am the following morning. Shortly after he started, a fan kicked on (not sure if it was the blower or induction motor), and he showed us a burned spot on the circuit board. The tech told us it would have to be replaced, but he could wire it up to route past the board and the blower would run to keep us cool until he could replace the circuit board the next day. A few minutes later, we heard a pop and saw a blue flash from down the hall. Then, the tech ran outside and made a call on his cell phone. His supervisor arrived a few minutes later. They spent some time looking at the until and removing the blower motor, then informed me that (surprise!) now the blower motor was bad and they couldn’t rewire it. They informed us that it would be at least $500 for a blower motor (rebuilt, not new) and at least $500 for a circuit board. No estimates were provided in writing at any point. We asked if the tech caused the issue with the blower motor and the supervisor responded in the negative. He acted extremely defensive and told us that we would have a great deal of trouble finding someone else who could fix our furnace. We called another company based on recommendations. They spent the time to show us the issues with the furnace and explain what they were doing at each step. They provided a written estimate and worked well into the night to fix the issues. After looking at our furnace, they confirmed that the first tech hardwired the circuit board and blew the blower motor. Read the reviews on the Better Business Bureau about Goff and how the company responds. They are defensive, angry and incredibly unprofessional. Do your homework before hiring a company - I wish we did. This incident cost us quite a bit of money in the end.

Due to the size of the project I sought several bids. Goff's bid was the lowest and in my opinion the best approach. Although it took somewhat longer than expected the project moved forward smoothly and very successfully. The new HVAC system works extremely well. It is quiet, very efficient and keeps the building at just the right temperature throughout. In the past we have always had trouble balancing the air flow. Goff design solved all those problems. I would definitely recomment them to anyone.

We are very happy with the work they did. They came back a few times to do some adjusting and they were fine with that.They were friendly and we would definitely recommend them to others.