Delong Plumbing

4 stars because this is a good company I have done business in 25 years I've lived here. It's full basement 46yr old home, and I know every inch of the plumbing. I have sealed downstairs past issues from backflow and clogged drains. I know I have root problems if left untreated. I had a blockage that prevented flow to the outside drain, it was in the area between inside turn out and outside. I told the tech every detail of this, but he acted like I was more a hindrance to his process. He was not able to break into the blockage from outside and said it was the interior. He then walked around inside up and down in and out for 1/2 hrs before pulling a stool and snaking all the way down to the turn out without finding a plug. I just let him go at and finally said stop. I asked him to try from frt again, he was not reaching thru inside. He packed up and said my foundation sunk. I was charged $180 an hour 2.25 hours but he was here 1.6 hours. I pulled a large root ball out on my own

Excellent service! It was after regular business hours, but the technician, Evan Atwood, arrived in record time! Evan was polite, professional, and focused. I would definitely hire this company again - and will also request that Evan be the technician! However, the lady who answered the phone was a bit rude. It was after regular working hours, so it may have been a phone service.

It took a long time since the snake would not go into the drain. Could not see a clog with the camera. Had to go back to the shop and get a bigger camera. the from the opposite sink they found a frozen clunk of ice. After running a lot of hot water the ice was finally cleared. The job took a long time before they found out it was ice frozen in the drain. They found out a rotor rooter would not remove ice. Had they had the larger camera at first the whole job would have gone a lot faster. It was a fixed price which helped.

Very professional also very friendly. One piece (the seat) was wrong color and he drove across town to pick up the right color....all done in one service call.

My phone call was answered quickly, a plumber was scheduled to check out the issue the next day. Rob called, as promised, to let me know he was on the way. He found the source of the leak and had the parts in his truck to fix the problem immediately. The broken part was replaced and the mess cleaned up, all at a rate I found to be very reasonable. I would definitely call DeLong Plumbing for future plumbing and water system issues!

DeLong came out promptly and professionally when we called with water heater tank issues. After an extensive and informative visit, my husband and I were quite impressed. We then received a bid for over $7000 of work and equipment. For all we know about plumbing, that may be fair. I asked for a break down of those charges (mostly out of curiosity), DeLong responded that they do not break down the charges on bids because it "takes too long". Thankfully we had a couple other plumbing companies come out. Four companies in total. DeLong was by far the most expensive and extensive. After learning more about different options, it became clear that DeLong had overbid the job! They also did not disclose all the unnecessary restructuring of equipment-that would have had to be done. DeLong was great on responsiveness and follow up until I questioned his bid. I never heard anything from him after that. To me, that would confirm I was correct. If their bid was done with integrity and honesty, I would think he would have responded as such. I would proceed with caution if considering DeLong and get a second opinion.

Fantastic - quick, friendly, professional. It was so easy to schedule. I ended up meeting three different workers throughout the process and they were all personable, knew exactly what to do and did it efficiently.

I received a quote of over $3000.00 to replace my water service. They also gave me a quote of an additional $1500.00 to fix my yard. I called some other companies and no one gave me an estimate of more than $1500.00 (including fixing the yard). The one I went with ended up costing $1350.00 and they replanted my grass. I found Delong's estimate insulting and borderline fraud. They made it clear they did not need my business.

I feel that service was over-priced. The water heater runs about $1200. Let's say another $300 for the vent, pipes, and valves. That puts their labor at $1700 for less than 1 days worth of work. There wasn't that much work involved, but I didn't want to do anything myself involving the gas line. I had called other places, but they didn't install the brand of water heater I wanted. They did a nice job connecting the pipes, but they mounted it on a piece of plywood that looks like they just found it lying on the ground some where. I'm pretty sure it had sat out in the rain at some point. Also, since the vent pipe was smaller, the hole in the ceiling was too big, so to fix it they just nailed a piece of fiberboard to the ceiling and cut a hole out. It looks crappy. An electrician was supposed to install an outlet at the time, but did not show up. I had to call a couple times to get them to come out and finish the job.

He came out on time. Looked at job. Said he would email me an estimate and never heard from him again.

We very highly recommend this DeLong Plumbing!! We were extremely happy with the profession work and advice. All our problems were fixed and checked out. Very nice. I feel like I have a personal plumber now and that is a great feeling!

Great! They were professional, and made sure everything was right, and that we understood what was going on each step of the way!

The on-call tech, Jim, was great to work with. Responsive, prompt and quick. Nice people.

Rob was very nice he came out and determined it was a pump problem that was not a plumbing issue, was super nice and professional.

They always show up when we call - always prompt, always professional, courteous. Really diligent about detailing the work they do. It was the plumber that suggested replacing my father's toilet (he's disabled) and that has been a big help. Just a great company to work with all around. We will always call them when we need a/c or plumbing stuff.

He was courteous, on time and was quick with what he needed to do. So, we didn’t had any complaints.

We did all the prep work of cutting the drywall, etc. to get to the source of the problem. Plumber then came and sealed the leak properly.

Have used the a lot and found them excellent.

We were on the plumbers way to work. So he stopped to help us before he went into the shop!

They were wonderful. They knew I was a single mother and came out after hours with no hesitation whatsoever. Great service and nicest people you will ever meet.

They were reasonably priced, they did quality work, and they worked fast.

We could not be happier. The workers were professional and friendly! My 86 year old Dad was on site and they were great with him. The pipes are working great. They did a terrific job of repairing the dry wall and ceiling. The plumbers finished in 3 days and the carpenter had to come on a 4th day to finish painting. That was exactly what they said they would do. They cleaned up after themselves. I doubt I will ever use another plumber.

The weather was really bad, and they guy had to do it outside in difficult conditions, but he did a good job.

inaded by tree roots. service excellent

The pressure is MUCH better and I think that they were very thorough in doing the repair.