Aquasani, LLC

I made an appointment with this business for maintenance on my rainsoft system. On the day of the appointment, I called because I had not heard from them. They told me I did not schedule an appointment. I have dealt with the many changes of ownership with this company for over 20 years and the terrible service has been repeated many times. I will never deal with them again.

Nice guys, they were very helpful

Problems after install.

They have serviced our system performing annual maintenance for the last 4 years. This year the technician did not show up during the window of time. An hour and 45 minutes after the end of the scheduled window, the owner called to say the tech was running late. He was still over an hour an a half away but he would be there. This would have put them at my home after 7:15pm (3.5 hours late). I asked them to reschedule. A few days later they called and rescheduled. Then they called to reschedule again. That time after rescheduling they did not show up during the window. I began looking for another company to work with when they called & wanted to confirmand our appointment. I gave them another chance. I was assured I would be their first stop of the day & given a window of 9a -12p. The day the tech. finally showed up at 11am. He was unfriendly and did not communicate. Around 12:45pm he tells me that he found multiple leaks and that he did not have parts to fix it so he left our water softener & reverse osmosis systems dissasembled & not working.I was told I would get a call later that day with a price for parts and a date when he could return to fix it but it would probably be a couple weeks before he could come back. That was the most he communicated with me in the entire nearly two hours he was in my home. He did not explain to me what was broken/not working or why. Just that there was a leak. Two days later, after no contact from Aquasani/Rainsoft I called to inquire. The owner tells me the system is twice as old as they previously told us & he could not fix it BUT he could sell me a new system. Prior to their visit, I had zero issues with our systems they worked just fine. After what should have been routine maintenance by his tech, the system is not only not working but also disassembled & leaking. The owner refuses to admit they messed up our system or make it right. He only wants to sell us a new system.

excellent service

N/A

AQUASANI techs came I. Time, completed their installation.

TJ has amazing customer service! He's knowledgeable and work efficiently. Thank you TJ and aquasani.

Fine

Very friendly and professional. TJ was awesome!!

Super friendly and knowledgeable. They helped me find the best solution for my needs when it would have been a lot easier to just sell me what I asked for. They saved me money and steered me away from an unnecessary replacement of my water softener. I highly recommend them and will happily use them again.

Very friendly came and got the work done gave me a product for a price and offered financing when no others would offer it for that price or that product.

Will need to complete later the water softener has not been installed yet it is scheduled to be put in on the 21st so far I would rate this company is very good thank you

Good job!

On time. Professional and friendly. No mess.

Great customer service. When they say arriving at 10am they are there.

There was excellent customer service from the moment I picked up the phone to call and schedule an appointment. They quoted a price ahead of time so we knew what we were looking at they were well within their date and time range and they were very friendly and personable. I would definitely use them again

Chris who made the initial estimate in our home was knowledgeable of water quality and was very pleasant. The installers were also kind and knew the requirements to install.

They were fast and on time very nice work done.

They were very professional. A great job.

Very courteous, professional, and on time. Customer service is a notch above and easy to deal with. Would recommend to any one needing this sevice.

I expected they would try to sell me their system and make me spend more then I wanted. They were honest, knowledgeable and very fair. Prompt, did great work and guarantee their work.

Very happy with the service!

I called on a Tuesday and met with T.J. the same day. He tested my water to check the sulphur level, we have well water. He then showed me the system that would work for us, gave me a quote and installed it the following Saturday. He said Andrea would call when we need to have our filters changed and he would come out to do that. I highly recommend Aquasani.

The repairman was knowledgeable about the equipment in my home and about the equipment his company offers.