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ADT Security Services

Home Security Systems, Home Automation, Home Healthcare - Medical Alert Systems

About us

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.

Business highlights

150 years of trusted experience

Services we offer

Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions

Amenities

Free Estimates
Yes
Senior Discount

10 -20%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

3.85 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
0%
3
20%
2
0%
1
20%


Rating CategoryRating out of 5
quality
3.0
value
3.2
professionalism
3.5
responsiveness
3.8
punctuality
4.8
Showing 1-5 of 5 reviews

Kathleen J.
08/2016
1.0
home security systems
  + -1 more
They impose a 30 day cancellation delay so even though i no longer live in the home they charged me for another month of service and increased my rate for the last month.
Description of Work: Had security services with them for several years.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0

$38

Chris S.
12/2015
5.0
home security systems
  + -1 more
unknown
Description of Work: Installed 2 smoke alarm detectors that are incorperlated in to our whole house system and also installed a carbon monoxide detector.

Rating CategoryRating out of 5
value
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Timothy L.
05/2015
5.0
home security systems
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Clark M.
06/2014
3.0
home security systems
  + -1 more
unknown
Description of Work: Installed their ADT security system. Must not have used first quality stock because on-screen message same for Exit or Stay. Also did not give options for upgrading system. Furthermore, the alert tone is not loud enough. Recommend that other potential customers consider other home security providers and negotiate cost of installation, equipment, and monthly service.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$55

Response from ADT Security Services
We're sorry for this customers experience. The system was initially installed and sold to him by an Authorized ADT Dealer, Security Alarm Now. If the customer is interested in upgrading the services at this time he would need to contact the dealer directly as he is still currently under contract with them. Thank you. - Andrew

Laurel A T.
08/2012
5.0
home security systems
  + -1 more
I had two other windows and they called to inform me that they wouldn't be able to come. What bothered me was that they didn't inform me on phone that the fire and other things would be extra. I didn't get that kind of discount when I called my insurance company whereas other people got 12 to 15% discount. I was not made aware of the cost of the equipment ahead but I was satisfied. They called me ahead of time.
Description of Work: I used ADT Security Services for alarms. I had the alarm system installed. It was $99 for installation and $159 for the equipment.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$258


    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Home Security Systems,
    Home Automation,
    Home Healthcare - Medical Alert Systems

    FAQ

    ADT Security Services is currently rated 3.8 overall out of 5.

    Monday: 8:00 AM - 4:00 PM

    Tuesday: 8:00 AM - 4:00 PM

    Wednesday: 8:00 AM - 4:00 PM

    Thursday: 8:00 AM - 4:00 PM

    Friday: 8:00 AM - 4:00 PM

    ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, ADT Security Services offers free project estimates.
    No, ADT Security Services does not offer eco-friendly accreditations.
    No, ADT Security Services does not offer a senior discount.
    No, ADT Security Services does not offer emergency services.
    No, ADT Security Services does not offer warranties.
    ADT Security Services offers the following services: Home Security, Home Automation, Home Health, ADT Pulse® Solutions, Gold Standard Custom Home Solutions

    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM