Carpenters

Did not go at all!!!!

I did send the carpenter about a week ago an email but he never did respond, thats why I called him today at 9am. It seemed that I woke him up? I did ask him to come out and give me an estimate on a project (replace a door). He said. NO thank you!!!!!!

Very well. Duke accomplished all the work expected of him and more. He is very courteous and always does little extras to make the job look good.

Things went very well. He came on time, called before he arrived to make sure I knew he was coming. His son who is now working with him this year shows the same qualities and great work habits as Duke does. All debri picked up quickly at the end of the day. They were polite and professional. He had all materials that he needed with him. He made no changes in what my contract stated.He came on weekends because I was available at those times. I certainly will be calling Carpenters for any work needed on my home because I get my money's worth everytime.

Very impressed. Each step of the way, Duke at Carpenters was extremely responsive, flexible, and thorough. For each estimate, he provided photos and complete expanations of the work to be accomplished and the rationale behind each item. When I had extensive follow-on questions, he replied both by email and on the phone. He also showed my brother around the proposed work and provided an on-site orientation. In the end, we chose the low end option against his recommendation due to available funds; he agreed to do it and was very thorough in explaining the caveats of the limited option I chose. He was also very responsive in getting to the job ahead of the cold weather on late notice, did the work completely, and provided feedback and photos after the work was complete. Only reason I assigned a "B" vice an "A" is based on my initial positive assessment of the work without the actual experience of seeing how well it will hold up over time.

Duke, the only employee, came over within two days to take measurements and once I purchased the doors he picked them up from the store 2 days later and brought them over. I was so impressed and I thought I found a good contractor but it didn't take long for that to change. He told me he would be over on a Monday to start the project but he did not come for another 12 days and didn’t even show up on time. I was told all of the delays were due to a different project that he was working on. He came back a different day to finish installing the remaining doors; he didn’t show up on time that day either. My husband went home at lunch to see how things were going. Duke was outside and did not come in for 30 minutes. When he did, he only asked to use my husband's phone because his got shut off or some sort of issue. After Duke was done using it he went back outside so my husband just left after another 15 minutes. I got home from work and all of the doors had been installed. The last part was for him to add a deadbolt to a door and cleanup. He knew there was a deadbolt that needed to be installed but he did not have the right tools so my husband let him borrow one of his own. He put in the deadbolt and went downstairs to the garage to cleanup. I noticed after he left my house there was a hole in the door near the deadbolt and he left an old door in the garage that he should have taken with him. I can't say for sure that he did see the hole, but it seems impossible not to considering he would have been eye to eye with it as he came up the stairs and also, that door had been installed for 4 days and there was not a hole in it, until the dead bolt was installed anyway. As far as the old door he did not take with him, he told me he must have just and quot;forgottenand quot; it. Later in the week when we were trying to setup a time for him to replace the door with the hole, he changed his story and said he was possibly driving illegal with all of the other old doors in the back of his truck and that’s why he left the one in the garage. Integrity is a huge thing with me and he proved to have none after that. My husband was not happy with his work and did not care to be at the house when Duke came back to change out the door. He also did not want to be there because Duke was so rude when he went to check on him during lunch. When I told Duke certain times would not work because my husband didn’t want to be at the house when he was, Duke got irate. He started yelling at me on the phone, talking in circles, saying my husband should be able to handle himself, called him a word that I will not repeat here, etc. I found it ironic that as Duke is yelling at me, he's the one that can't even handle himself, a businessman. 50 minutes later we finally worked out a time and Duke came to change out the door. Once again, he still did not have the right tools to put the deadbolt in. Needless to say it did not get put in but I did get the money for the labor of the deadbolt back. Now onto his workmanship...he put a nickel size dent in my wall. When I pointed it out he moved on to a different subject. He banged up the trim on one door and had no intentions of replacing it. The only reason he did was because he had to come back to replace the door with the hole and had leftover trim from the casing of that door; Lowes gave us a new door with no charge to anyone. There was paint chipped off the wall in the main bedroom. He did not clean up after himself. I found big staples on the ground which could be bad if stepped on and there was also chunks of drywall and other debris left in several areas of the house. Several doors had trim that did not come together in the corners and were not flush with the walls. He knocked 3 tiles off the wall when removing the bathroom door and did not attempt to put them back on. He also installed some of his nails crooked and they are poking through the trim. All three of the doors into our bedrooms did not sit level and would slowly swing shut on their own. He said that he couldn't fix this and he just blamed it on the age of the house; his same excuse for many other issues that were brought to his attention. My husband spent 5 minutes on fixing them and now all of them stay open on their own. He said from the start that he would come back and fix anything that we weren't happy with but at this point it is just easier to fix ourselves and not have to deal with Carpenters anymore. It seems as if he takes on too many projects, more than a business with one employee can handle.

Excellent ! Worked with my crazy schedule.

Everything went verywell from start to finish. Friends had told me about work Mr Lake had done for them. With such a good reference I decided to call him for an estimate and ecxplain the work I needed to be done on the interior and exterior of my home. Previous owners had a fire in the living room and sold the house as is. Mr. Lake gave me a complete list of all the work that neede to be done, cost of the repairs and guarantees on the work. Things progressed as he told me and when the work was done, to my satisfaction, I then hired his company to do other work that I had planned to do on the house. His crew was polite, carefull, hardworking, and professional. I would not hesitate to hire Carpenters again if and when I needed his services. Sincerely, Albert Licence