Prosteam Carpet Care and Restoration

I would advise after getting an estimate over the phone that an email be sent to show what was discussed. I should have went with my first company.

Great customer service and thorough work

Brandon did an excellent job. He was very pleasant and professional. I hope to use him to steam clean and seal my tile.

Very good company and it's easy to do business with.

The re-stretching of my carpet was done well. My furniture was moved carefully and returned to its original placement. I found the office manager, Crystal, to be less than pleasant on the phone and rather rigid about pricing; hence the lower rating on customer service. That said, I would probably use this company again because I was pleased with work they did.

Two very nice young men. Polite and hard working.

They did a good job but failed to get tile fully clean around the base boards. There was 1-2 inches from the base boards around the entire room that was wasn't cleaned well. My wife was able to take a scrub brush and get it clean. They offered to come out a take care of it but she had already done it. Workers were very nice and pleasant. Front office was very concerned and apologized.

Tech arrived on time and was very personable and professional.

Soaked through floor causing damage to basement ceiling.

explained all the procedure and went to work.

They did a wonderful job.

They were very professional and done in a timely manner. A very good value for your dollar I highly recommend them.

Very good experience. The young man who did the work was very professional and detailed.

I felt $200 for 2 hours of carpet repair work was high. I think $125-150 would have been more appropriate.

My incident occurred on 7/16/19. The company was very prompt in contacting me. They responded promptly. Their first visit was on 7/18/19. Subsequent visits were on 7/19, 7/22, 7/24, 8/6, 8/7 and 8/8. They handled the drying process, carpet cleaning, ceiling dry wall repair and repainting. I was comfortable with ProSteam handling the whole process. All service personal were polite, courteous, professional and evry customer oriented.

No complaints. Work was done as promised.

Excellent service and workmanship.

The experience was very good.

Excellent job from the first phone call until they were finished.

The young man was on time, quickly set up and did a great job on some bad spots. I would recommend ProSteam to any one looking for good affordable service.