Mid-America Appliance Service

Got the job done. professional, punctual and friendly!

They came out to the house, diagnosed the problem pretty quickly. They came back after ordering the parts, installed the part in a timely manner and dryer is working great! No complaints.

I have to deal with this company simply because there is no other choice to service my Fisher Pykel fridge. First, I had to call the manufacturer and they were nice enough to cover their initial visit and send them the parts for repair free of charge. Then their tech shows up three weeks later, spends 2.5 hours replacing the harness (half an hour was spent to call manufacturer to confirm that the new color of the harness is okay...). So the harness was replaced, but the problem still remains. I got charged $150, nothing was fixed and they claim that when the tech came back to verify everything was working. If only I press harder on the water dispenser. Very unpleasant experience. I will probably get a different fridge if it breaks again so I do not have to deal with Mid America "service"

good, there was a wait on parts but apparently that is common with such a stove

They couldn't meet appointment times twice.

When we had an issue with or stove we called the warranty company Lowes uses. They sent out a slovenly dressed repairman who took a couple hours to mis diagnose the issue. Came back with a part days later, installed left without testing. After complaining and requesting a new service company, in walks Bobby from Mid America Electronics. After describing the issue, Bobby explained how the system functioned and new what the issue was. He then showed me the obviously broken heating element. Part came in he installed and verified the issue was resolved. Bobby was clean and neatly dressed prompt and polite! If you have issues with your appliances ask for Mid America to do your repairs!

Our refrigerator quit cooling so we called Mid America Appliance Service. Our technician, Bobby, was outstanding. He thoroughly assessed the unit and identified the necessary repairs. He was very honest in that he suggested we purchase a new refrigerator since the cost of repairing the 8-year old unit would be approx. $900. Bobby also called my spouse at work to explain the situation and the recommendation to avoid repairing the unit. He was very knowledgeable and service-oriented. I hope if we need future service we can request Bobby.

Punctual, right to work, out in minutes.

Inconsiderate, Unprofessional, and Incompetent Inconsiderate - Mid America Service, a certified Miele installer, made and appointment to install my Miele dishwasher between 9:00 am and 12:00 pm. At approximately 11:00 AM, the installer hadn't arrived nor had I been contacted by Mid America Service. Concerned, I called the local office to ask if the installer would still be able to install the dishwasher during the scheduled time frame. The answer was "no". I was told that the installer would arrive to install the dishwasher "around 1:30 or 2:00" -- 1.5 to 2 hours after the scheduled appointment. I was also told that a manager would call me back -- no manager called. Thanks to Mid America, my entire morning was wasted and I had to reschedule my afternoon commitments. Unprofessional - Once the installer finally arrived, he proceeded to behave in an incredibly unprofessional manner. During the install, he bragged about how he was the best installer in town and, as if that wasn’t odd enough, he then proceeded to disparage other installation companies and individuals by name (he went so far as to accuse another installer of sexually harassing a client). Seriously? This from a guy who shows up 1.5 hours late? This from a guy who neglects to install the dishwasher properly (see Incompetent below)? Incompetent - As the installer was leaving, I noticed that he was taking with him what appeared to be a thick piece of felt insulation that came with the dishwasher. Curious, I asked him what it was. He told me that it was extra packaging material. It seemed odd to me that this particular piece of packaging material would be different from the other packaging material in which the dishwasher arrived (felt vs. styrofoam). So, after he left, I looked at the installation instructions -- the felt piece he took with him was supposed to be installed as sound dampening insulation. I called the installer to ask about this; he never returned my call. So now, I have a really expensive dishwasher that wasn’t installed properly. To put it mildly, Mid America Service is inconsiderate, unprofessional, and incompetent. I do not recommend them.

Service is still not completed and the company has now missed 2 follow-up appointments.

They are not inexpensive and they do fine. I was a little disappointed that they had to charge me so much just to tell me that there was nothing that could be done, but maybe that's the way it works. They make their invoices so peculiar. They put a charge on for ordering labor and they put a charge on for what they actually charged me. In both cases, they didn't actually do any work. They gave prices for doing work and what they did was they charged for giving estimates for what it would take to do the repairs. I have to have them come out to assess the situation. I may use them again because nobody else really does it well as they do.

mike was great. he explained to me how my dishwasher works, what went wrong, and how to maintain/ check in the future if I have problems. highly recommend

Employee Travis Howard had to make 4 visits and order parts twice to fix our old dryer which would not heat up. Mid American worked with me to help to get it fixed ASAP. Travis always called before he was coming and arrived with booties in hand. It took 4 visits and 2 different parts to get it up and running, but the company only charged me labor for the first part. Thanks Mid American and Travis! Hey give that guy a raise!

Techs were professional and friendly. They repaired the oven door hinge and reconnected the door. It went very quickly and they showed me how they were fixing it, so that I might do it myself if there's a next time.

The parts they replaced only performed for 7 months...warranty did not cover. Wish we had purchased a new Microwave instead of spending $124 plus the $49 Diagnostic "Angie's Deal" (total of $173 = the approximate cost of new Microwave).

Well. Came once to assess the problems and then again to install new components.

I had loose change on the dryer by the vent clean out. When I was cleaning the vent out a quarter fell in and I could not get it out. I took off the back of the dryer and did not feel comfortable taking it apart any more. Looked for a deal on Angie's List to have someone take a look. They were prompt in getting an appointment. Tech was on time. It took him minutes to get the quarter out and everything put back together. My problem was I thought the $55 repair service call would have covered this. Nothing was broken or needed to be replaced. I was charged an additional $109. So $55 to just show up and $109 for 10 min. of work. So keep small stuff off the top of your dryer. I will probably look on line for a DIY fix in the future (you tube) before calling any appliance repair.

It was great. He repaired our almost new stove. He really seemed to know what he was doing. He tested it multiple times to make sure it was working.

Our refrigerator was leaking profusely. We determined it had to do with the water line but did not know where. Purchased deal on Angie's list for repair diagnostic for $55. The Angie's list deal said someone would contact me within 2 days but I had to contact the company, so some confusion/delays there. Not a big deal since we turned off the water. The technician was friendly and professional and quickly identified the problem. Had to order a new part and came back and installed within a few days. Overall, very happy with the service.

Super, Very Pleased. the details are in the above message. I would recommend this company and have shouted the benefits of Angie's List for people like me. Older, (74+), widows living on fixed income to find reputable companies to perform the services I need.

He performed the diagnostics for the dishwasher. The cost would have been more than the replacement dishwasher would have cost as the seals on all the current dishwasher needed to be replaced.

I called for a leaking washing machine. The service man who came to my home was so friendly, and even showed me how to prevent and fix this myself in the future. This company has my business with any appliance I own from now on, because I trust that they are not trying to earn extra calls! So impressed with this!

Problem was quickly diagnosed. Exact cost of parts and labor provided. I chose not to repair the problem due to cost/benefit and my inability to afford the repair at the time. There is a water leak into the bottom of my fridge under the deli drawer that freezes and produces a growing layer of ice. I was given instructions for managing the problem (which will continue to occur) myself so that the refrigerator will function well. Fortunately, in this case, not having the repair done will not harm the refrigerator. I was not pressured at all to get the repair done. I have used the company 3 or 4 times and each time they have been very prompt, called ahead, and arrived early in the time period given.

It went very well. They were able to come right away and they were actually ahead of time which was good.

He arrived on time for the appointment. He came out and pronounced that my refrigerator would be more expensive to repair than to buy a new one. He gave me a quote for the repair but was uncertain that it would repair all of the problems, I appreciated his honesty.