Express Upholstery Services

I was shopping for a new convertible top to be installed on my car and went into Express Upholstery in St. Peters to get pricing. They wrote up a quote for me, I liked the price, we scheduled a date for the installation, and they said I needed to give them a deposit for half of the price which I did. I dropped off the car on that date, they did the installation, went back to pick it up and was presented with a final bill that was $800 more than what I was quoted! Turns out the original quote didn’t include installation! What? I’m pretty sure people don’t do the installation of a convertible top themselves. The owner was there and responded to my questions with a very curt response of “you authorized the work”! At the bottom of the quote and the final bill there is a note indicating that supplies, shipping, and taxes are not included. Nowhere does it say installation is not included and the deposit they requested for half the quoted price did not include the $800 as well. Seems to be intentionally deceptive! There are multiple reviews saying the same thing. I filed this same complaint with the BBB, EU received it and did not respond. Apparently, they are ok with slimy business practices.

Looks great.

Love it. It's great. I picked up the vehicle the day of. They even re-did a seat after looking at it and doing it once because it wasn't perfect. That made it for me.

I recently had my '99 Miata's convertible top replaced by Dr. Vinyl in St. Peters, and I was very impressed by all that John Reese's shop did to stand behind their work. My Miata's top was damaged by hail, so I ordered a new top with a rain rail (plastic connection between the top and the car body) from Tops Online. Once I received the top, I shopped around for a top shop that would install the top, even though I did not purchase it from them. John at Dr. Vinyl agreed to install the top for $420, less than competing shops. After I delivered the car and top, and the top was installed, I noticed that I was still getting rainwater leaking into the trunk. I had had the problem prior to getting the new top, so thought that the problem would have been solved. I took the Miata back to John, and they discovered that the top sold by Tops Online did not actually come with the rain rail it was ordered with. They attempted to repair the existing rain rail, but it continued to leak. Tops Online, since they said that the top's serial number indicated that it was delivered with a new rain rail even though it did not, would not honor an exchange or provide a new rain rail. I ordered a new rain rail at my own expense from another vendor (and vowed never to use Tops Online again), and John's shop took the time to install the new rain rail (two hours labor) at their own expense, even though the original problem was not their fault. My bottom line is that Dr. Vinyl and John Reese stand firmly behind their work, do an excellent job and have my highest recommendation for anyone looking for convertible top replacements. Highly recommended!