There were concerns raised by a glass shower installer about the quality of workmanship and a high likelihood that the tile would leak in the future. Based on this tip, we have several other professionals, including 4 professional tile installers, a distributor of the tile, the manufacturer of the tile, a master carpenter, and the owner of our plumbing company tell us that the installation of the tile was faulty and could lead to future leaks. We then contacted Webster with this expert information on hand and told them about the issue. After considering our verbal and written concerns, the told us "they would take care of us" and take care of the costs that we incurred. Instead, they unilaterally compensated us for just a portion of what we actually incurred in a general release that they had us sign. We feel as though we were wronged and that the company acted unethically and dishonestly.
Description of Work: We hired Webster to put in ceramic tile and marble for a bathroom renovation project.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$11,800
Jeffrey L.
01/2004
5.0
ceramic tile
+ -1 more
THE MAN WHO DID THE WORK WAS ON TIME, COURTEOUS, EFFICIENT, AND NEAT. HE DID AN EXCELLENT JOB. THE FLOOR IS BEAUTIFUL.
Description of Work: TOOK UP OLD VINYL IN HALL AND INSTALLED 520 SQ FT OF CERAMIC TILE ON BASEMENT FLOOR. THIS INCLUDED 2 CLOSETS.
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Service Categories
Ceramic Tile,
Carpet Sales and Installation
FAQ
WEBSTER TILE & CARPET is currently rated 3 overall out of 5.
No, WEBSTER TILE & CARPET does not offer free project estimates.
No, WEBSTER TILE & CARPET does not offer eco-friendly accreditations.
No, WEBSTER TILE & CARPET does not offer a senior discount.
No, WEBSTER TILE & CARPET does not offer emergency services.
No, WEBSTER TILE & CARPET does not offer warranties.