Victor Shade Company

Absolutely perfect! Very professional and courteous!

we had ancient roman shades in the sun room; Mr Segal came and helped us pick the new shades. Delivered and installed in less than three weeks. Looks beautiful!

Victor Shade did a beautiful job on our solar shade project! They are experienced professionals with a warm, personal touch that gave us exactly what we wanted. And on top of it all—they are dependable, communicative, and easy to get along with. We desired a simple, modern shade solution for a sliding door window on the third floor of our condo—for a room that is drenched in afternoon sun. We wanted to kill the heat, but still let some light in. I met with Scott Segall, the owner/designer/manager, at their shop and we went over options and samples. We decided on a commercial screen roller shade with 3% openness. Scott recommended commercial over residential because of our taste for simplicity, disinterest in the options supplied by residential, and the fact we could save significantly without sacrificing any quality. A win-win! Scott explained that we could do the install ourselves, but for Victor to do the install (which included measuring) would only cost 10% more. It seemed more than worth it to us. Scott set up a measuring appointment and clearly explained the schedule from manufacture to install. The shades were made to order and currently, because of Covid, Scott explained, it could take from 4 to 6 weeks from the time the shades were ordered for them to appear at their shop. Then, an install appointment would be scheduled which would finish up the job roughly a week later. Although we were disappointed at how much time things might take, we so much appreciated Scott’s transparency and his refusal to promise something he could not guarantee. The shade ending up arriving on the early side of Scott’s estimate and, as promised, it was installed around a week later. Not over yet. . . here’s the best part. . . There was a hiccup with the install that Victor Shade went the extra mile to solve for us. We were missing endcaps for the brackets we had been promised—that would cover them and give them a more finished look. This is the kind of thing, that depending on the company, can never get solved. Nope! Scott responded immediately to our concerns and remembered we had discussed this issue. He investigated with the manufacturer and found out that the only solution was to use another kind of roller cover that would allow the proper endcap covers. With no fuss, the manufacturer (and Scott) created these at no extra cost to ourselves—and reinstalled. Wow!! A textbook example of top-drawer customer service. We are so grateful and love our shade!

needed five new window treatments for large windows that would match the rest of my existing blinds throughout the house

Excellent solution provided by Scott. Installation was on time and perfect.

We hired Victor Shade to replace a 10 year-old large shade in a bedroom. The service we received from Victor Shade was outstanding. The owner, Scott, helped us choose the best shade, including color, for the room. Installation was timely and professional, and the shade looks fabulous. Recently, we had trouble with the slide device used to raise and lower the blind, and when I contacted Victor Shade for repair, it was fixed within days. We will definitely use Victor Shade again in the future!

Do not hire Victor Shade Company (10100 Page Ave., St. Louis, MO 63132) to purchase window treatments or for repairs. They have the poorest customer service I have ever encountered. Six weeks ago, I hired them to fix a broken shade (bottom up/top down). I have called them on 3 separate dates to find out the status. The first time, I was told they were looking for a part. The second time (last week) the serviceman told me the part couldn't be found and he would try a different solution. He said he'd have it fixed by this week. It's Friday (5/17/19), and I have not heard from Victor Shade. So, this morning I called for the third time to see get the status. I talked to the manager and he told me it couldn't be fixed. Okay. I get it. The shade can't be fixed. BUT, THEY NEVER ONCE CALLED ME TO TELL ME ANY OF THIS. I HAD TO CALL THEM. If I hadn't called them, I wonder if I would have ever heard from them. THIS IS NOT OKAY. I'm not complaining that the shade can't be fixed. I AM complaining because no one ever called me to inform me of this problem. I had to call them. The person I talked to today who is in charge was rude and condescending. He flippantly said "I'm sorry." Well, "I'm sorry" doesn't work. Be honest. Tell the truth. Get back to your customer. That's all I ask. So, now, I've waited 6 weeks to get this problem solved and I'm at square one. If they would have come forth upfront and told me the truth, I could have ordered a new one and had it hung by now. You've lost my business Victor Shade. I've been a customer for 40 years but NO MORE!

Called around, Sunshine indicated that they would send the shade out and it would take 10 days. Went to Victor Shade Co and the repair was performed in 10 minutes for a very reasonable charge. Awesome and quick experience.

It was excellent in all aspects of job. The windows were measured in a professional manner, I was given assistance in choosing suitable blinds within my budget , workman arrived on time and installed blinds without a hitch. The areas were left clean and tidy after they finished. Very pleasant and professional

The entire experience was flawless and the end result was magnificent. I worked with the owner of the company throughout the entire process and their professionalism is top notch.

The salesman and the installer were very nice and professional. We were very pleased.

The tech was able to repair shade in my home, which I did not expect. This was great because my shade was repaired immediately, and also I did not have to pay for the tech to make 2 trips to my house.

no problems were encountered excellent serice

Absolutely awesome!!! They came out very quickly. The shades had to go to their spot but were fixed and reinstalled in a few days. Wonderful service! As a side note, Victor Shade installed all the window shades in our house and the customer service has been the best. I have recommended them to many of my friends and family.

Great! Great advice on placing order. Prompt and on time. Polite. Helpful, installation was on time (in fact earlier than promised). Timely & perfect installation.

Scott came out, measured, and gave us an estimate after discussing our need for window blinds over the phone. He was punctual and professional. The blinds arrived when Scott said they would, and Sean called to set up an appointment for installation. He installed them without any problems. Things went fine, as expected, and we would recommend this company for this type of work.

Job was performed with perfection. Love the blind and the cost.

Responsiveness with regard to ordering and receiving the blind went great. Installation by Scott and his team was quick and professional. Could not ask for a better company to work with for window treatments. Will be using them again the next time I need any shades or blinds for my window(s).

Excellent experience. Would recommend this company to everyone.

Owner of company came out promptly for quote & measurements. Blinds installed 3 ½ weeks later.

Superb I could not have found a more professional group & people : from sales to installation the experience was wonderful. When I installed new windows, Victor Shades was called upon to help the window installers properly remove and reinstall the shutters to the new windows.

Excellent – arrived and installed the shade efficiently. The shade has worked well since installation. He cleaned up after himself.

From first call, to measure visit to installation – 5-star experience.

Estimates were made by prompt & courtesy owner Scott. Issues and options carefully out lined.

On time, courteous, informative, knowledgeable, pleasant and good job. Outcome was as they said. This applies to all employees involved. A, the highest.