Unique Heating and Cooling has been around since 1967. We are family owned and we treat our customers and employees as being part of that family. John, the owner is present on the first day of all installations to walk through all the details with the installers as well as there at the end to answer any questions the customer may have.
Business highlights
57 years of trusted experience
Emergency Services Offered
Services we offer
Residential & commercial sales & installation Gas, oil, electric, humidifiers, boilers, heat pumps, AC & air duct cleaning, water heaters.
heating & air conditioning/hvac, air duct cleaning
 + 0 more
I contracted with Unique to replace my Unico high velocity A/C blower and evaporator units for my A/C system. They completed the job and I paid $13,000. A couple months later I had another HVAC company come to check on another one of my A/C units (I have multiple zones in my house). They saw Unique's work and told me: (a) Unique had installed a 5 ton unit instead of the appropriate 3 ton unit (they can charge more for a 5 ton unit); and (b) Unique had cut a number of holes in my attic ductwork. Because the 5 ton unit was too large for the system, the Unique installers cut open holes in my attic ductwork to relieve air pressure make the system "work." i contacted the manufacturer of the system, Unico, who told me that a 5 ton unit required a minimum of 30 air ducts for the system to function properly. My system only had 17 air ducts, meaning that Unique had installed a system that was way too large, and had tried to make it work by cutting up the ducts. As a consequence, my A/C system was unable to cool a room below 74 degrees during the summer, but my attic was a cool 65 degrees! The bottom line is that John, the owner who came to do the specs, never went up to my attic to check the system, or even went around my house to check how many air ducts the system served. Consequently, he really had no idea of the size of system that should have been installed. I have since hired another HVAC company to correct the errors that Unique made at a cost of $14,500. I will never hire Unique again (they originally installed my system 20 years ago, but were owned by someone else). They do lazy, shoddy work.
Description of Work: Replace A/C Blower and Evaporator unit
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$13,000
JAN S.
09/2016
5.0
heating & air conditioning/hvac
 + -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
james E.
05/2015
5.0
heating & air conditioning/hvac
 + -1 more
We couldn't be more pleased with way our job was done The scope of work was clearly explained. He left us the estimate and said to call if we had any questions. We shopped around and hired Unique Heating and Cooling. They will be our choice for any future work.
Description of Work: Remove old A/C unit and install a ne w one .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,900
Gregg W.
04/2015
5.0
heating & air conditioning/hvac
 + -1 more
On 4/7 service technician arrived & found that our compressor was not working. We were given 2 options to replace the compressor or replace the AC unit. We decide to replace the unit due to it was 13 years old & wanted a High Efficiency unit for better cooling & lower electric bill. On the morning 4/8 Unique Heating & Cooling return to replace our AC unit & it was installed & working great. The service call & installation was over the top. The technician (Alan) was very professional & courteous. 2 days after the installation was complete Unique Heating & Cooling called to ask how everything was working & if we had any questions. My wife & I would definitely recommend Unique Heating & Cooling for your HVAC needs.
Description of Work: I called Unique Heating & Cooling on 4/6 due to our Air Conditioning was not cooling. At that time we scheduled a appointment to have a service call.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,150
Scott W.
04/2015
5.0
heating & air conditioning/hvac
 + -1 more
It went extremely well. We couldn't have asked for more. They installed the new unit in a morning. The installers were professional and courteous. They cleaned up the entire area before they left. The new unit is so much quieter than our last one and we have noticed savings on our energy bill as well. They also did an evaluation of our house and determined that our existing builder units were under powered. That is why they ran non stop. Our new unit handles our two story so much better. I would highly recommend Unique Heating and Cooling to anyone and I know they will get my business again in the future.
Description of Work: Our air conditioning unit was on the fritz all summer. Unique came out multiple times to help get it through the summer until we were ready to replace it. They replaced it in August with a new unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
pat S.
10/2013
4.0
heating & air conditioning/hvac
 + -1 more
The insurance paid for most of this work, so far everything works great and the company did a good job.
Description of Work: They replaced the outside AC unit and the furnice.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$500
Richard B.
07/2013
5.0
heating & air conditioning/hvac
 + -1 more
During the hot Memorial weekend, we suddenly that our A/C was not working. We called several companies, but only Unique responded. They arrived within 6 hours and found that our unit was low on coolant -?Freon. They totally inspected the system, both the blower and the A/C system and all vents, and charge the unit with Freon, which was the expensive part. Service call was $60 and Freon was nearly $400. They responded immediately, same day, and were totally professional. We will use them again.
Description of Work: Performed urgent A/C repair over Memorial weekend
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Cassandra M.
05/2013
1.0
heating & air conditioning/hvac
 + -1 more
Arrived on time when expected. There were some days that work had to be delayed due to weather and the main office would call to make me aware of what was happening. Overall, the staff is very nice but I would not use this company again due to multiple issues. Before the work began, I was told that the furnace would be routed through the chimney and as such they would be providing a new liner. After the first day, I came outside the house to find a 5-foot PVC pipe sticking out from the house impedeing my ability to park at the top of the driveway (which he did file down about a week later) . I found the worker and asked why this was and that I had been told the system would go through the fireplace. He told me they could no longer do that and couldn't really provide me with any further explanation. I really wish that if plans were going to change that someone could have told me beforehand - it was very upsetting to discover this on my own. Since both the A/C and furnace were replaced in November, I had to wait until the following summer to use the A/C. I had the A/C on for a few weeks and the house would just get hotter. It turns out they didn't connect the wiring correctly and that had to be redone. Additionally, the thermostat that they installed with the new units was a poorer quality than my previous one and I wish that they had discussed this with me before they ripped out the one that I had. Also, I had questions regarding rebates on the units which the workers weren't able to answer for me. The only reason that I replaced these units was due to age (15+ years old) and tax credits and I had not had any issues but I feel as though I've had nothing but problems with the A/C since it has been installed (I'm currently seeking out a new company to address these issues). Again, they're a very nice group of people but I would not recommend them or use them again for any type of large job like this. ***UPDATE*** When I turned on the A/C for the first time this summer (last summer was the very first time the unit was used) it just blew air. Due to my lack of trust in this company given the above experience, I elected to use another company. As it turns out, Unique did such a poor job of installing the unit that all of the refrigerant leaked out and there was also oil leaking all over the unit. The repairman also mentioned that a very poor soddering job was done on the unit. To have these issues fixed and the refrigerant replaced cost me $705.00. As such, I changed my rating to an 'F' for this company given the level of incompetence that was discovered.
Description of Work: Replace furnace and A/C
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
5.0
$10,000
Response from Unique Heating and Cooling
An honest business owner never wants to see a negative review of their company and/or its employees. We are sorry this customer was not satisfied with the service we provided her. Sometimes, unforeseen changes are necessary to accommodate a proper installation. The changes required are made known to the customer as well as an explanation so everyone is aware and happy with the decision before proceeding with the installation. Unique Heating and Cooling's work principles are based on integrity, honesty, reliability, quality workmanship, and meeting the customers' needs and expectations. Maintaining these principles is of the utmost importance to us at Unique
June B.
04/2013
1.0
heating & air conditioning/hvac
 + -1 more
Fixed the boiler just fine. lied about removing the squirrel from the yard and putting it in the dumpster
Description of Work: My boiler was not coming on (gas not heating the water). Gentlemen showed up promptly found the problem quickly and fixed. A Squirrel had come down the gas vent from the roof and blocked the motor from turning. They removed the squirrel and I requested that they put it in the dumpster in the alley. I have a large dog and did not want him to get a hold of a dead animal that may carry disease. They told me it was in the bushes in the yard and I repeated it needed to be removed. Also I did not want the corpse to start smelling and cause a problem with a dead animal in my yard. They said they would remove it and put it in the dumpster. Upon paying they said they had remove the dead squirrel. My dog Jacob found it immediately tonight when I left him out. He did not get a hold of it but that forced me to Get gloves and a bag and dispose of the dead animal. Not a job that women like to be stuck with. I really dislike being lied too by service people. On that part I give them a F with an overall rate of F for lying to a customer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Unique Heating and Cooling
We are sorry [member name removed] was unhappy with the service she received from Unique. Our technician had only found one squirrel and disposed of it per customer request. Unique Heating and Cooling takes pride in helping our customers in any way we can, even disposal of rodents that may cause destruction in your home. Unique Heating and Cooling's work principles are based on honesty and integrity so these principles are instilled in all of our employees. Customer satisfaction is of utmost importance to all of us at Unique. We're happy to help her in any way in the future.
Brad K.
11/2010
5.0
heating & air conditioning/hvac
 + -1 more
The job went well overall. They were fast. They had a good price and good people. The quality was great and I am very happy with it.
Description of Work: They provided some heating and AC work for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
JOE & TRUDY M.
07/2010
5.0
heating & air conditioning/hvac
 + -1 more
They have done a lot of work for me. Prior to the water heater replacement, they replaced the boiler for me. The quality of their work was very good and they showed up very quickly and on time. They charged me about $1300 for the water heater. I am not sure about the price because I haven’t shopped around for the same. I will continue to use this company in the future.
Description of Work: I used Unique Indoor Comfort, three months ago. They replaced the water heater.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
Brian E.
06/2008
5.0
heating & air conditioning/hvac
 + -1 more
Setting up the appointment was easy. Michelle on the phone was very pleasant and worked with me to find an appointment as soon as possible. Doug arrived on time for the appointment, assessed the problem, added 3 lbs of Freon. He was very friendly and informative in the process.
Description of Work: A/C would not work. Doug assessed the problem and added 3lbs of Freon.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
HRISTINA S.
10/2007
5.0
heating & air conditioning/hvac
 + -1 more
I am happy that there is a company out there who responds to consumers in a timely and professional manner. The tech was very efficient and obviously very knowledgeable. I would definitely call on Unique with heating/AC problems in the future.
Description of Work: We have two AC units. The wall panel controlling one of the AC units was not able to be programmed anymore and the face of the wall panel of the second AC unit kept falling off. Unique came fast after I first called, determined that the nonprogrammable wall unit was not working anymore and replaced it. The face of the second wall unit was sturdily attached. At the first use of the AC, the AC that is controlled by the wall unit that was replaced was not working properly; air was blowing but was not cooling the house. I called Unique on a Friday afternoon, and the tech came to the house the very next morning, at 8:30 am and fixed the problem. No charge was applied at this second visit.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$240
03/2007
5.0
heating & air conditioning/hvac
 + -1 more
Matt Wolski did the work. And he did a very good it only took him about 5 minutes.
Description of Work: They put a flue on top of my hot water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
03/2007
5.0
heating & air conditioning/hvac
 + -1 more
He comes promptly, does a good job at a fair price.
Description of Work: They serviced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
HENRY S.
01/2007
4.0
heating & air conditioning/hvac
 + -1 more
He was prompt professional and did a great job. I went with them because I thought they had a coupon but he didn't know anything about it, so the price was higher than I thought. I would hire them again.
Description of Work: They came out because my heat was not working, they had to re-light the pilot light and inspected rest of furnace.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Nan K.
12/2006
5.0
heating & air conditioning/hvac
 + -1 more
I awakened on a Monday morning to find it was 65 degrees in my house. I told my husband he had to take care of it, I was off to work. He tried to fix it, and couldn't. I had a Unique Indoor Comfort magnet on my dishwasher, grabbed it, said ''call them'' and he did. This was around 7:30, they told us they would send someone between 9:00 and 9:30. The service person was prompt and professional. It was a minor repair on the electronic ignition wire and took a minute or two to fix.
Description of Work: They sent a service person to find out why our heater died (on a 15 degree morning).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
JAMES B.
05/2005
5.0
heating & air conditioning/hvac
 + -1 more
SALES PERSON WAS HELPFUL WITH SELECTION OF APPROPRIATE EQUIPMENT. INSTALLERS WORKED OVERTIME TO FINISH EVERYTHING IN 2 DAYS (A/C WAS TURNED ON AT THE END OF THE FIRST DAY SINCE IT WAS VERY HOT OUTSIDE) PRICE WAS A LITTLE HIGHER, BUT THE QUALITY OF THE PRODUCT IS WELL WORTH IT.
Description of Work: INSTALLATION OF NEW TRANE FURNACE AND ROOFTOP AIR CONDITIONER.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,300
12/2002
5.0
heating & air conditioning/hvac
 + -1 more
THE GUY THAT DID IT WAS VERY POLITE AND KNOWLEDGEABLE AND GENEROUS WITH HIS TIME. HE DIDN'T RUSH THROUGH IT AND DID SOME EXTRAS THAT MOST PEOPLE WOULDN'T DO.
Description of Work: I HAD MY AIR CONDITIONER AND FURNACE SERVICED.
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*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Air Duct Cleaning,
Water Heaters,
Insulation
FAQ
Unique Heating and Cooling is currently rated 4.3 overall out of 5.
Sunday: 8:00 AM - 5:00 PM
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 5:00 PM
Unique Heating and Cooling accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Unique Heating and Cooling offers free project estimates.
Yes, Unique Heating and Cooling offers eco-friendly accreditations.
No, Unique Heating and Cooling does not offer a senior discount.
Yes, Unique Heating and Cooling offers emergency services.
Yes, Unique Heating and Cooling offers warranties.
Unique Heating and Cooling offers the following services: Residential & commercial sales & installation Gas, oil, electric, humidifiers, boilers, heat pumps, AC & air duct cleaning, water heaters.