Thomas Hoffmann Air Conditioning and Heating

They were always really great. They were auto-pilot for 4-5 years now. They always answer my questions. They never rush especially with my unit. They always free their time and make sure that I was comfortable.

It was beautiful. I love the customer service. They were professional and didn't give any problem.

The service was great. They were thorough, nice, and clean. They explain what they were doing. They were great. I would hire them again and I would recommend them.

Thomas Hoffman was ver responsive, knowledgeable, and reasonably priced. Another technician from another company had already come out and said we needed a more expensive part to be replaced which was done and didn't help. Thomas Hoffman quickly diagnosed the problem and fixed it for a cheaper cost than the first person.

I highly recommend Thomas Hoffmann. When I found the pilot light was out on my furnace and called for service, I was relieved to get service the same day. Unfortunately for the furnace it was replacement time. I was impressed that the company put my needs before those with smaller issues and got my furnace replaced in 24 hours. Also impressive is how nice and professional all the service personnel were to me. I'm also impressed with how neat they were in removing my old furnace and all of the debris. No need cor me to do any clean up.

What a rip off company this is. I couldn't give a rating in negative hence gave F. My HVAC was working absolutely fine and just wanted to have fall maintenance before winter. After seeing good review on both in Google Reviews and Angie's list, I thought of going ahead with them even though their charge was bit more than other quote. After basic cleaning, he mentioned that my igniter is broken (which was fine till today morning as I did run furnace in the morning). After quick internet search I found cost of the replacement part varies between $20-50 so I was okay with replacing the same. But to my utter surprise, when he finally billed me, he charged $90 for cleaning service, $90 for replacing the part and a shocking $185 for the part !! As new customer he gave me $50 discount but I am totally upset and disappointed with this company. I felt it's just a con artist who fake their reviews. Or you might be just lucky and paid only the service charge for a 5 min cleaning. My advice would be just stay way if you can !!

Tom did a fantastic job. I called @ 7:30 and he came by at 1. Spent two hours thawing out my coil, added Freon and the house was back to cooling in no time. Fantastic service and would recommend to anyone!

Thomas Hoffman Air Conditioning & Heating installed inferior product - I expected a Trane furnace and got an Ameristar. Tom's comment, " Well, It is made by Trane". The installation is under standard. I requested a local inspection. Tom said, " I'll have the girls in the office take care of that". NEVER HAPPENED. So I paid the $87 fee to have the City inspect this installation. It did not pass inspection. I should have been suspicious of a contractor that required a cash deposit and cash payment upon installation; but this company reviewed favorably on Angie's List, Home Advisor (5 Star) and BBB. How could I go wrong with such great recommendations and 30+ years experience of the principle owner? I'll tell you. When the installers left, the furnace was not working. I checked the installation and found the gas was turned off. I called Thomas Hoffman's office and relayed this information. The concern was so great they offered to come out three days later to determine the cause.... not exactly the 24/7 service they claim on the www. I would never recommend this contractor to anyone!

Wonderful! They were knowledgeable and pleasant. They were great to work with and very professional.

unknown

Tom Hoffman was great! He was on time, explained everything he was doing and his service fee was very reasonable.

It went well- arrived on time and did a thorough inspection of the furnace. Cleaned humidifier and housing and replaced pad.

Tom was great! Scheduling the apt was easy, he arrived on time and was very nice and helpful. I was rehabbing a rental unit and wanted the old equipment out asap to begin the work. Tom gave me a bid and was able to come back a few days later and remove the old equipment. A few months later I called him again scheduled for the new HVAC and A/C to be installed. Again, Tom was on time and got right to work. I was so happy with the job, a few months later when my A/C at home went out, I called Tom again and had him replace that unit too. I will happily use Tom for all my future work.