Water clean up and drying service. 15+ employees. Insured, professional, mold remediation services with third party testing. Replacement & reconstruction or new remodeling as well. Faith based company.
Business highlights
32 years of trusted experience
Emergency Services Offered
Services we offer
Mold Remediation, water remendaition, drywall repalcement, carpet, all types of flooring replacement and repair
The team removed drywall, carpet and vanity from a basement bathroom that had backed up. The Flood Team did a good job, except they didn't save a carpet sample, which was required by insurance. The Construction Team that fixed the drywall were incredibly inexperienced and did a terrible job. They had to send a second crew to tear out the work that was done. That crew returned three times to fix the drywall and paint, but when they finished, it still looked like a child completed the work. We are extremely unhappy with the finished project and will probably hire new contractors to fix it. Insurance paid for most of the work, but we will have to redo it. At that point, we just wanted them to finish (this whole project took 6 weeks when it should've taken 1). It is very evident that they are incapable of doing a good job. I would not recommend them. Very disappointing. Additionally, they left the gate open every time when we repeatedly asked them to close it. We have dogs that got loose numerous times.
Description of Work: Removed drywall, carpet and repaired damage from a plumbing issue.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0
$7,500
Response from The Flood Team
Hi [Member name removed], We are extremely sorry to hear that your experience with "The Construction Team" was a bad one. The Construction Team is "Not" owned by The Flood Team but we have recommended them after some of our water losses. We take this feedback very seriously because one of The Flood Teams core values is for people that hire us to have a great experience!!! The Flood Team has talked with our team members and reiterated the importance of leaving material samples behind! The Flood Team has also had a meeting with the company that we have recommend "The Construction Team" and demanded changes be made. Drastic changes have been made since. The team that handled your rebuild is no longer with that company. They have recruited better talent since and we have gotten very positive feedback! Also know that The Flood Team will not tolerate or promote poor workmanship in our company and if we are aware of an issue sooner we handle it immediately! The Flood Team is very passaniote about what we do in helping people and we strive everyday on improving our people and our processes to provide the best service possible! Please contact us if there is anything more we can do.
Debbie B.
10/2014
5.0
They saved the hardwood floor, happy with the price and people. Professional and came over right away, they were quick with setting all the equipment up. Cant remember the price but I was very satisfied with the work.
Description of Work: Cleaned up mess from the washing machine overfilling.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Bryan B.
08/2012
1.0
drywall, remodeling, woodworking, home remodeling, basement remodeling
 + 3 more
From bad to worse....
Description of Work: After a flood damaged my basement (March 2012), the "Reconstruction Team" presented a bid to rebuild my damaged basement.After collecting a 50% downpayment, they become unresponsive and did not complete the work as agreed upon.*They broke a toilet that had been removed and was going to be re-installed. *Tile was cut inside the house and no plastic covering was provided to protect the upper floors. As you can imagine, dust was everywhere! No - clean-up provided by them!*They installed new tile over the existing shower tile - I specifically requested that the old tile be removed. Several of the tiles they installed are chipped and the grout lines are uneven.On at least three occasions, their subcontractors were supposed to show up to work and no one showed up.I still do not have final settlement statement from them. -I've been requesting it for the past two months.They've informed me of several employee turnovers and internal company issues that have delayed them in providing me with the final settlement or even a returned phone call.I would not recommend them or any of the subcontractors. Spring 2013 follow-up: I met with Tony at the Floodteam's office and we negotiated an acceptable refund for a portion of what I had paid him. He paid it back in monthly installments and has paid off the entire balance we agreed upon. As a final comment, the flood clean-up went very well and the guys knew what they were doing when it comes to flood and sewer back-up damage. If (& I hope it never does) I would need a flood clean-up, I wouldn't hesitate to call them. However, they dropped the ball on the reconstruction and repair side of the business. -- I believe they have also dropped this from the services they provide....
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,700
Kymberly R.
10/2009
5.0
They did a great job!! The basement looked very clean. They were very professional, prompt and nice to deal with.
Description of Work: I had a huge sewage backup. They had showed up quickly and they steam cleaned the floor, they disinfected and sanitized the entire basement,
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,614
Jennifer U.
07/2009
5.0
The guys who were onsite were very professional and answered all of our questions. They are working directly with our insurance and saving us that hassle. Once the job was complete, they helped us get everything back in place to continue business as normal. We have freinds that have also used them in thier homes and have heard nothing but great reviews. We highly recommend The Flood Team.
Description of Work: Our office flooded from a broken water main. The Flood Team came in and not only helped us save equipment but in a matter of hours had the water removed and the drying effort underway. We had about 2 inches of standing water in the bak half of our office that needed to be removed. The carpet was wet, the furniture had to be raised so that it would not need to be replaced. The water had wicked into the drywall. It was a mess.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
CICELY D.
12/2005
4.0
I called and the company came over that day to inspect the job. They came back the next day to perform the work. After three days of drying and dehumidifying the room, they returned to finish the job. Overall they did a good job. The only problem I had was when they were restretching the carpet they put a hole in the carpet. Because this happened, they discounted the price of the job.
Description of Work: The water from the carpet was extracted. The baseboards were removed, and sprayed with antifungal. The doors were removed from their hinges and the carpet was lifted in order to get the fans to blow under the carpet and pad. After the carpet was dry, they restretched the carpet and cleaned it with a dry chemical. All baseboards and doors were replaced.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Water & Smoke Damage
FAQ
The Flood Team is currently rated 3.8 overall out of 5.
Sunday: 12:00 AM - 12:00 PM
Monday: 12:00 AM - 12:00 PM
Tuesday: 12:00 AM - 12:00 PM
Wednesday: 12:00 AM - 12:00 PM
Thursday: 12:00 AM - 12:00 PM
Friday: 12:00 AM - 12:00 PM
Saturday: 12:00 AM - 12:00 PM
The Flood Team accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
No, The Flood Team does not offer free project estimates.
Yes, The Flood Team offers eco-friendly accreditations.
No, The Flood Team does not offer a senior discount.
Yes, The Flood Team offers emergency services.
Yes, The Flood Team offers warranties.
The Flood Team offers the following services: Mold Remediation, water remendaition, drywall repalcement, carpet, all types of flooring replacement and repair