The Flat Roof Company

They did the job and we were happy.

The company responded quickly and provided a bid in a timely manner. After I signed the contract, I never heard from them for a while. They didn't respond to my phone calls or email, then I get a phone call at 8pm wanting to schedule the job the next morning! I said no, and had to wait another week for any form of communication. Very unprofessional. Took over 3 weeks to get roof installed after I signed contract, but the lack of communication in that time frame was the most frustrating part of the process. Price was right, work looks good, but I was NOT impressed with the customer service/communication leading up to the installation.

Responded to my initial inquiry in a timely manner and provided bid in a timely manner. Scheduled work within a week after contact was signed. Roof warranty is for 15 years for materials and workmanship. Cleaned up all materials and did work in one day. No leaks since roof was installed.

A great job overall. I am very happy and would recommend this company.

They did great. They did good, I would give them an A. I would use them in the future. I hope I don't have to.

Very well. They are professional to work with and have good communication. A+

Called for a roof inspection due to water damage. Representative arrived at the appointed time. Inspected roof and provided both repair and replacement option (using different materials) estimates. After deciding on which option I wanted (replacement), they were able to schedule the work very quickly and their workmen were up on my roof even before my deposit check had arrived to their offices. No complaints at all. Would hire them again but I hope I won't given the 15 year warranty on the roofing material used. Recommend them with no hesitation. My only wish is that it would also have been great to finance the roof replacement with them...but that is a very minor point. Happy with their work. This is a good company. Call them.

Once we agreed on price and scope of work, he showed up while I was at work and completed everything on schedule. Communication was great and we have no complaints.

Completely satisfied with my decision to hire The Flat Roof Company. We recently purchased a flat roof home in the city and noticed some evidence of water damage on a couple of ceilings and walls. The home inspector couldn't tell if those stains were recent or old and suggested I hire someone to determine the integrity of the TPO roof. I interviewed several companies but felt most confident in Anthony's reputation, explanation and professionalism. When he visited, he explained in detail the process of cleaning, probing, and re-welding seams if/where needed. He provided a competitive and very reasonable price for that and for replacing some rotten decking, installing areas of new TPO membrane, adding two TPO boots to pipes that should have but didn't have any, installing edge metal where coping caps didn't exist, cleaning and refastening loose gutters ensuring proper drainage, and making certain our roof is water-tight. And, he provided a five-year, transferable, leak-free guarantee. Couldn't be happier.

Quick turnaround once I finally got ahold of them and very professional.

I cannot say enough about this company, one of the best experiences I have had with a roofer, or any contractor for that matter. Communication was excellent, from the time they came out to quote through the installation. The owner is such a considerate person, and that attitude shines through in his employees. I went with the white TPO roof, which will last much longer than the other flat roof options. And I can already tell what a difference the white roof will make on keeping the upstairs cooler, although that is a just a side benefit of a TPO system. The best part is that there was not any odor that I could detect at all, and I am very sensitive to chemicals. Thanks so much! You all have restored my faith in the roofing trade! Oh, I almost forgot...just to let you know how honest they are, when I went to pay the invoice they pointed out that not as much material was required as originally anticipated, so they deducted this amount from the amount due.

During the deluge of rain on 12/26-28/15, I awoke to find water dripping from my bedroom ceiling. The roof was only 10 years old, but started leaking five years ago and had been patched several times. I consulted Angie's List and Nextdoor.com and finally chose The Flat Roof Company. My first contact was Jacob, the estimator. Jacob explained what should have been done on my roof installation 10 years ago and I learned it had not been done correctly. No wonder it leaked. He suggested a TPO roof and explained how it would be done and the materials they would use. Later, I spoke to Anthony, the owner. I am not usually a panicky person, but water streaming in the ceiling just put me over the edge. Anthony was calm, very patient, and walked me through the entire process. The workers, led by Jose, came exactly on time and finished the job in one day. From start to finish, I found everyone to be kind, informative, and very professional. I am confident I now have a good roof warranted for 20 years. I highly recommend this company.

The workers arrived at about 7:30 a.m. The only negative in the whole experience is that the foreman did not come to the door and introduce himself or tell me when they were taking a break for lunch, etc. which is what I have come to expect from other construction/repair workers. They worked very hard, overcoming the unusually difficult task of removing FIVE layers of old roofing. I'm told that two layers is supposed to be the maximum allowed. This means that the previous three roofers ignored the law and simply slapped on another roof. The Flat Roof Company did it the right way. It was not supposed to rain until 7:00 pm that evening, but there was an unexpected downpour early in the day, they handled the situation without missing a beat and completed the job by evening. The owner, Anthony Ely, who has several crews out around the St. Louis area each day stopped by, introduced himself, and personally made sure the job was being done right and to our satisfaction. Altogether the most professional roofer I have dealt with, and the one I would have the most confidence in doing the job well and correctly. Anthony was great to work with and it was obvious that he cared a great deal about the work being done diligently and to our satisfaction. A man of integrity, and reliability for sure, in my experience. I certainly would use them again if I have the opportunity.

Anthony came on time, investigated the problem, had a great solution, and the work was done on time. Gave me a great warranty.

It was fine and the guy was very nice. The problem was I could not find anybody after that to get the carport painted. The Flat Roof guy said he would have somebody contact me, but that never happened. He is not good at following up on the end of the job. The roofing, I guess, was fine, but there was no follow up to help me finish the job. That would have been useful. I think their quality of work was fine, but their follow up was a little less. I thought the price was fine and their punctuality was great.

Wow. I contacted this company to replace the flat roof on my hundred-year-old house. They were very responsive at first, and agreed to come look at the roof and give me an estimate on Saturday afternoon (the following day). I was home all day, working on the house, but no one ever came. I waited, expecting a phone call or email or something, but got nothing. The following Monday, I expected to get a call apologizing for a "mix-up" or trying to set another appointment, and, had I gotten one, I would have been more than willing to give them another shot. On Tuesday, I sent them an email reminding them that they had missed our Saturday appointment. At that point, I really expected an apology and some effort to make things right. After all, I was only trying to give them my money to do what it is that they supposedly do. However, by Wednesday I had heard nothing and decided that I would not be hiring them no matter what. I would just like to say that, as a former renovation contractor, I fully understand that it's sometimes difficult or impossible to be on time to a scheduled meeting. Still, to not bother to call that day, call or email the following Monday, or even respond when I reached out to them!? That is beyond unacceptable, particularly in an era when every single person has a cell phone on them at virtually all times. I would never consider hiring a company that can't even get its act together enough to communicate with potential clients. Good for them if business is so plentiful that they can afford to blow off paying customers, but there are a lot of good contractors out there; I'll be calling one of the ones that actually wants my business.

We got their name through someone else. Their work was excellent. They were very efficient. They took photographs and showed us. They brought materials down to show us what had been removed. They were very responsible people. We talked with 4 companies and felt that their price was one of the best, not the best. They warrantied it for 10 years. It was good. They replaced tiles. It is hard to tell with a roof but it seemed like their work was good. No more leaks, for at least the time being. We feel that they did a good job. They came exactly when they said they would. They left exactly when they said they would. They just delivered exactly what they said they would do.

I called The Flat Roof company a week before I was coming to town and scheduled an appointment. I explained that I was coming into town to have the roof repaired on a relative's property that had a major leak. I explained that I was only going to be in town for one week only. On Wednesday, the day of the appointment, about 45 minutes after our appointment was supposed to take place I get a call from the secretary of The Flat Roof company telling me that Anthony had two roofing emergencies and wasn't going to be able to meet me. They wanted to reschedule for Saturday, the day that I had to leave to return to my out of state home. I said that wasn't possible, then she told me that she would call me back or have Anthony call me. She also said that Anthony could maybe come the next day. I waited for the phone calls and no one called me back. I called her and said that I had scheduled this appointment the week before and should of had priority over new work. I drove 900 miles to get this work done and this company could not be bother to even look at the roof. They were very unprofessional. After making several calls I found a company that came right over and even repaired the roof the same day. No leaks!

Anthony and his guys acted quick to get the job done. Very responsive. Very professional. Good warranty.

Anthony was able to provide an estimate within an hour of my call to the office. Anthony inspected the roof, showed me where the damaged areas were and provided me with an estimate. Because they had all of the supplies they needed in the truck, he also offered to have his guys fix the roof immediately. In addition to his prompt response and service, Anthony also put a 1 year warranty on the roof and charged me $25 less than his original estimate.

Very well. prompt, fair cost, and a 3-year warranty.

They were prompt, very clean, and the work turned out beautifully.

Just got a new white TPO roof installed by Anthony and the Flat Roof Company and am very happy with the experience. I met Anthony at my house and he did the initial inspection himself. He came to my workplace for me to sign the contract to make getting the work started even easier for me. His crew was hardworking and very polite. The job was completed quickly and they cleaned up after themselves and picked up all the debris before they left. One little item on the contract was missed and Anthony made sure the crew came back and finished everything on the punch list. I would highly recommend the Flat Roof Company to others and I will be calling them for other projects in the future!

We asked for three bids to put a layer on our flat roof in the city that we had been patching for the last couple of years. One of the companies we asked to bid was the Flat Roof Company. Anthony and his team were the first to show up and provided a bid on the spot which, as it turns out, was very competitive. Based on their reviews in Angie's List and their warranty we chose to use them rather than a cheaper alternative. We were not disappointed. Anthony got back to us promptly and once he received a deposit he immediately got to work. He had the materials delivered the same day and finished the roof by the second day. The entire time Anthony kept us informed of the process and sent us photos to show us the completed job. From the bid to the completed project, Anthony showed up on time, as promised and delivered exactly what he promised. The fact that he stands behind his product and work speaks volumes! I would not hesitate to use the Flat Roof Company again, they made this job painless.

Anthony Ely got right back to me after my call. He came out, gave my estimate, described what he would do and answered all my questions. Since my 2 story house was leaking, he said he would get to me as soon as possible, gave me a 10 day estimate. When I accepted his offer he told me it would be sooner but he was here in two days. That was appreciated beyond belief. He also told me my guttering was too small for the amount of run-off on the roof. That was done in a day too. We have had several really hard rains, the roof didn't leak, and yesterday Mr. Ely called to ask how I was doing, was everything all right. This is good service. I am a senior citizen, and never once did I feel as if I were being talked "down" to.