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$50
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Reviews
3.522 Reviews
Showing 1-22 of 22 reviews
Jim G.
09/2022
basement waterproofing
+ -1 moreOne man (an independent contractor, a non-employee). Two hours. 10:30 AM - 12:30 PM. For which we were charged, and paid, $2,170.00. $1,000.00 per hour!! "The Crack Team" is Not Local: they operate out of Massachusetts. They have No Office in St. Louis, No St. Louis phone, No St. Louis employees, No St. Louis hard assets (equipment). They do not come out to look at your cracks. They require you to submit photos, rather than providing the assurance of having visited you and your cracks. You can do Way Better. Call a local, not a toll-free, phone. And it won't cost you $1000 an hour. James Gould Della Kinsolving Benham St. Louis, MO
Description of Work: repair of basement wall cracks
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$2,170
Fred M.
10/2014
wells
+ -1 moreIt went very well. The price was reasonable. The technicians did a nice neat job. You could barely tell that they had been there. Scheduling was fine.
Description of Work: They put in a sump pump.
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Yes, I recommend this pro
$2,500
Krysti T.
10/2014
basement waterproofing
+ -1 moreAbsolutely horrible because they never responded.
Description of Work: I have called and emailed this provider 4 times in the last four weeks. I have never received a response from them. They have done work on my home previous to me buying it so I had a preference to continue to use them. However, they refuse to respond.
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Bryan K.
01/2014
drywall
+ -1 moreThey provide great customer service. They were respectful of our time and did great work. They were also accommodating with the other contractors at my home at time. They were very flexible and considerate of my personal circumstances. Due to my personal circumstances, they still honored a discount for scheduling before the end of the year even though I missed that deadline.
Description of Work: They fixed four cracks in my basement wall.
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Yes, I recommend this pro
$900
Nancy A.
08/2013
basement waterproofing
+ -1 moreI sued him in court for approximately $3500 for problems with his job. He only fulfilled his judgment after the sherriff had to enforce it.
Description of Work: My basement was flooding so he was adding a drainage system to get water out to the sump pump.
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$3,500
Mark B.
06/2013
basement waterproofing
+ -1 moreI sent pics of the leaking cracks via the website. Within 10 minutes Bob contacted me and set up an appointment. He arrived, reviewed what needed to be corrected and wrote an estimate. Within a weeks time, the service tech showed up on time and proceeded to apply the products as stated in the quote. Very pleasant and timely. Cleaned up afterward. Entire project took approx. 4 hrs. In January 2013, I noticed water begininng to leak again thru 1 of the cracks. I attempted to contact The Crack Team both by phone and via their website to no avail. I've made multiple attempts with no response from the vendor. As of the date of this writing, water is leaking thru all "repaired" cracks as if they had never been fixed and I cannot reach anyone from The Crack Team. I've filed a BBB claim as well, with no response to date. Warranty was to cover "The life of the structure."
Description of Work: Repair snaptie Treat (4) vertical cracks in foundation wall with "Teamseal" and "Teamflex" products
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$1,525
Response from The Crack Team
BARBARA M.
05/2010
concrete repair
+ -1 moreThey never responded. I tried four phone numbers and they did not work.
Description of Work: I called them to make an appointment. I made the appointment and they never showed up or called me.
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BRETT M.
03/2010
basement waterproofing, foundation repair
+ 0 moreTerrible - do not try to get them to come out for work. I had several no-shows to appointments we had set up. We kept rescheduling, and then they would cancel right before or just not show up again. I recommend staying away.
Description of Work: I tried to get the company out to quote on filling foundation cracks and painting basement walls.
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LAURA R.
11/2009
basement waterproofing
+ -1 moreI was very pleased. They were prompt and professional. I haven't had any problems and would use them again if I had another leak.
Description of Work: I had a leak in the basement and they repaired it.
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Yes, I recommend this pro
$600
BETTY J B.
07/2009
concrete driveways
+ -1 moreThe appointment was between 11am-12pm. Sometime after 12:30pm I called to see where they were. They were going to call and see where the technician was and call me right back. It is now a quarter till 2pm and I have not heard from them.
Description of Work: They were supposed to fix a couple of cracks in the driveway.
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DALE C.
06/2009
concrete repair
+ -1 moreGot an estimate a year ago from them.Didn't get it done for awhile,(our fault).Called again to reschedule the work.Original estimator no longer with the company.Company rep scheduled with me to have a new rep come out to do the work on 6/17/09.Company rep would not give me any information on the person other than his name and said he would call the day before to verify the appointment which he did not.He also never showed for the appointment.Calls to the company have not been returned.Absolutely do not attempt to use these losers! Angies list has a coupon for them which is useless as well.Need to remove it.
Description of Work: The Crack Team was supposed to seal a basement leak in our wall.
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Pat K.
10/2008
foundation repair
+ -1 moreBen arrived as promised and got right to work. He is very personable and was more than willing to explain the process and what he was doing. He encouraged me to walk around with him to ensure we didn't miss anything. Instead of one large crack and several smaller ones, we actually discovered a total of 20 cracks, some that I should have seen. Unexpectedly, he also said he would go into the crawl space to ensure it was dry and fix anything down there. That was above what I thought would happen and I was very pleased he took such pride in his work. Ben was very good natured about my Jack Russell Terriers who insisted on "helping', one even falling into the crawl space and staying with him while he went around. He gave me a 12 month warranty. It was a good experience and I would definitely use them again.
Description of Work: I had a very large crack in the foundation, along with a number of smaller settling cracks. The technician, Ben, was very responsive, coming within hours, as he was in the area. He gave me an estimate and while it was higher than I wanted, I decided to go with the company because he seemed very knowledgeable and competent. He originally said he could do it within 3 days, but then said he'd be willing to come back that afternoon to complete the work.
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Yes, I recommend this pro
$450
LOREN G.
09/2008
foundation repair
+ -1 moreThe estimate was made in a timely manner and work completed as scheduled. My frustration was with the sloppiness of the work. The floor is a mess and material was tracked across two levels of floors. As one would expect when working with concrete, there was much dust; however, there was no effort to control the dust. To make it possible to paint over the repair, I would have to remove the plugs used to inject the epoxy into the crack and grind/sand the epoxy. For the price one would expect a "ready to paint" repair. I had to pay extra to have the epoxy ground which created even more dust. While I appreciate that dust in inherent to the process, for the amount this cost, one would think that equipment used to grind concrete and epoxy would have a dust collecting capability.
Description of Work: Two cracks in a poured foundation were filled with epoxy. Each crack was about 6 feet long. Four graphite staples were also installed.
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$1,100
JOANN W.
08/2008
concrete repair
+ -1 moreI called Angie's List to find them. Crack Team gave me an estimate for the work done. They had a very reasonable price. They did everything that I asked. They were very prompt in their work. The quality of their work was good.
Description of Work: Crack team repaired and refinished my driveway for me.
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Yes, I recommend this pro
$2,000
ANN P.
07/2008
concrete repair
+ -1 moreThey got me out of a lot of trouble, I had started it but they fixed my problems and finished it. They were very prompt. I had gotten two estimates, The Crack Team was more expensive but were able to get it done faster so I hired them. They were very courteous. They did a very good job.
Description of Work: They came and installed a brick stoop on the front of my house.
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Yes, I recommend this pro
$500
Alan J.
07/2008
concrete repair
+ -1 moreI highly recommend this company. Bob was very friendly, honest, and informative. If I do need help with cracks in the future, I will use them.
Description of Work: Bob Press came out to give me an estimate on some cracks. He told me they could fix them, but didn't feel they needed be fixed and that I could resolve the problem myself for much less money.
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Yes, I recommend this pro
KEVIN L.
07/2008
hardscaping
+ -1 moreThe owner was very courteous and apologetic for what happened and is willing to do whatever he can to make things right.
Description of Work: I originally gave this company an F. I had called to schedule an appointment for an estimate, then on the day of the scheduled appointment no one showed up. When I called, the after hours service answered and was very unhelpful and curt. I felt as if they didn't care and did not want to be bothered. When the owner of this company realized he had negative feedback here on Angie's list, he was very quick to call my husband and I. He came to our home that day. He even brought flowers and a box of Cheryl cookies with his sincere apology about what happened. He is a very professional, nice guy and he is willing to do whatever he can to make this a positive experience for us. As an owner of a business myself, customer ratings make or break a business, and I am very impressed with his eagerness to try and make sure all his customers are happy. I am looking forward to hearing back from him so we can possibly get our patio soon. We are currently awaiting an estimate and I hope to have my patio soon. I will give an update on the project when we are finished.
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Yes, I recommend this pro
IVETTE B.
07/2008
concrete driveways
+ -1 moreHe was very helpful and cordial.
Description of Work: They came out to give me an estimate on repairing the crack in my driveway.
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Yes, I recommend this pro
MAY H.
04/2008
concrete repair, concrete driveways
+ 0 moreI was very pleased with this job! This wasn't a large job, but they did a great job. They also repaired a part of my walkway. *Update* I wanted to update my report because the word did not hold up. It did not last a full year and they have a two year warranty. It was all crumbled and is a complete mess. I have tried to call them and no one answers ever the telephone. I expect to pay for quality work. I have since had to get another concrete man come in to repair the work.
Description of Work: My drive had some cracks at the apron part due to the snow and salt from the past winters.
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$1,050
BRIAN L.
04/2008
concrete repair
+ -1 moreThey were honest and didn't think the leak was from the wall, but was coming from the roof and recommended a handyman to do that work.
Description of Work: Estimate for leak in garage wall.
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Yes, I recommend this pro
Kimberly S.
09/2007
concrete repair
+ -1 moreI called one day and Bob and his worker were here the next. Great work! Quick, convenient and cost-effective. I've already used them twice; I'll use them again if needed in the future.
Description of Work: They fixed multiple cracks showing in my outer foundation and inner garage with an attractive, color-matching poly product (the company apparently has this patented). They also fixed a nasty spot on my front steps.
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Yes, I recommend this pro
$200
Kimberly S.
03/2007
basement waterproofing
+ -1 moreHoly cow. What a nice guy! And competent! At first I laughed, now I'm a believer. Don't let the silly name, logo, and tag line of The Crack Team, A Dry Crack is a Happy Crack, overshadow the exceptional experience and results that can be achieved by spending hundreds rather than thousands to solve basement water leakage. I called The Crack Team, the representative responded quickly and scheduled the appointment. He was thoroughly inquisitive, detailed, communicative, highly knowledgeable, and ready to problem solve. I had no interest in learning the price of any work like this, but he answered my questions, told me the process, and price. I said, "Go" and canceled my other quotes. Within hours he was done. Have I been missing something. Why can't all service calls be this way? Thanks to Angie's List, most of them are. This was a positive experience, probably made better by my expectations of the worst followed by a bunch of good news and great service.
Description of Work: Provided full estimate and explanation of how I could effectively repair leaks in my block foundation without spending tens of thousands of dollars to rip apart my home for weeks on end. Communicated expectations thoroughly, began the work almost immediately, was done within hours, and gave me a thorough warranty.
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Yes, I recommend this pro
$730
Contact information
PO Box 411101, Saint Louis, MO 63141
www.thecrackteam.comService hours
Sunday:
9:00 AM - 6:00 PMMonday:
9:00 AM - 6:00 PMTuesday:
9:00 AM - 6:00 PMWednesday:
9:00 AM - 6:00 PMThursday:
9:00 AM - 6:00 PMFriday:
9:00 AM - 6:00 PMSaturday:
9:00 AM - 6:00 PMLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Concrete Pouring and Repair,
Basement Waterproofing,
Foundation Repair,
Concrete Driveways,
Pavers and Hardscaping,
Wells and Pumps,
Drywall,
Landscaping
FAQ
The Crack Team is currently rated 3.5 overall out of 5.
Sunday: 9:00 AM - 6:00 PM
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 6:00 PM
The Crack Team accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, The Crack Team offers free project estimates.
No, The Crack Team does not offer eco-friendly accreditations.
No, The Crack Team does not offer a senior discount.
No, The Crack Team does not offer emergency services.
No, The Crack Team does not offer warranties.
The Crack Team offers the following services: Concrete, block, & stone foundation cracks repaired, unsightly cracks in patios or sidewalks repaired & basement water proofing.
Contact information
PO Box 411101, Saint Louis, MO 63141
www.thecrackteam.comService hours
Sunday:
9:00 AM - 6:00 PMMonday:
9:00 AM - 6:00 PMTuesday:
9:00 AM - 6:00 PMWednesday:
9:00 AM - 6:00 PMThursday:
9:00 AM - 6:00 PMFriday:
9:00 AM - 6:00 PMSaturday:
9:00 AM - 6:00 PM