SOLUTIONS FOUNDATION REPAIR & WATERPROOFING

We contracted this company to install a basement waterproofing system which included a French drain tile system, sump pump, and battery backup sump pump. We had good recommendations of this company from a couple of my co-workers that had basement work done on their houses. We initially got a work completetion timeframe of three days. From the get go we had problems with this company not showing up at scheduled times and only working a few hours a day when they did show up. The owner was hard to get a hold of and when we did talk to him he made numerous excuses of equipment and vehicles breaking down as to why they didn't show up to work. The workmanship that they did do was poor, if that. The concrete that was laid down was rough and not level and I had to actually redo a section of it in order for tile to be reinstalled on it. Halfway through the job the owner actually had the nerve to ask for an advance partial payment of the final payment to buy supplies since he didn't have enough money after repairing his vehicles. After 2 weeks of working they finally got all the drain tile installed and just needed to install the pumps and run the drain outside the house. The owner told me th battery wasn't holding charge and needed to take it with him overnight to charge it. He said only about an hours worth of work was left an he would return the next day to finish. The next day he said the battery was bad and needed to order another. Never heard back from him and cannot contact him either. No sump pumps installed or the job finished. I had to finish the job before the basement had a chance to flood and we are out the money and no backup system. We plan on eventually taking legal action against this company to retrieve some of our money back for an incomplete job. Do not hire this company under any circumstance if you want a good job done because this company does not know how to do a professional job.

Do not hire Solutions Foundation and Waterproofing under any circumstance. We initially hired Solutions Foundation and Waterproofing (SF&W) to install a drain tile system in our basement. They had a good rating with the BBB, and a reference checked out. Unfortunately, the scope of the project quickly increased, and along with that so did our problems with the company. The short story is that they demanded thousands of dollars more than the contract stated, never finished the work, couldn't properly install a sump pump, and didn't pay one of their subcontractors. Our neighbors also complained about their workers urinating in public. We ended up having to pay an attorney to defend us against claims from the subcontractor that Solutions Foundation and Waterproofing stiffed. The company has promised on multiple occasions to come and complete the work, but this has now been going on for months and it's clear that they will never live up to their contract. We filed a complaint with the BBB, which was ultimately left unresolved with the company not making a good faith effort to resolve the situation. Moreover, during the time they were performing the work the company was kicked out of the BBB for their repeated behavior, and now has an F rating with the BBB. Please visit the BBB website for more of the details.

It was awful. The owner was very rude and disrespectful to me. The workers were nice, polite, and friendly but the quality of the work just wasn't up to par. They ground down too far on the foundation so I am going to have to have more work done. They left a huge mess in my basement. There was one good thing that happened: They told me the dust was going to be at a minimum. I had just cleaned my house from top to bottom and then I came home to find the tons of dust they had left all over my house. There was dust on everything. I was livid and expressed that to the workers who were there. They did end up hiring a house cleaner to come and clean up all the mess that they had caused. I appreciated that they did this for me. In the future I will definitely go with the company that has the good grades on Angie?s List instead of the cheaper companies. This was a learning experience for me and I now know to trust the Angie's List reports.

I had a bad experience with them. I had signed the contract without understanding the fine print. He had not given me time to renege on it and I was charged a lot to have two holes dug by two people. I had to pay that money as he had already started work by then. It was for pier work and the money did not get reimbursed. He also did not reimburse me for the concrete, and said that too was included in the price. He said I would either have to pay or take his second bid which was priced a lot more and riskier. He later rewrote the contract. It was all legal, but very unethical and poor business practice from their side.

He tore up the sidewalk and patio. When he repaired the holes for the foundation, he made a complete mess. Many of the foundation holes keep sinking. He tried to repair them, but they kept sinking. I am not happy with the service he delivered.