Rottler Pest & Lawn Solutions - St Louis

TOM CAME OUT SAME DAY ON TIME, DID A THOROUGH INSPECTION, AND CONCLUDED THAT IT WAS PROBABLY COMING IN THROUGH THE MAIN LINE. TOM TOLD US TO CALL THE CITY VECTOR CONTROL AND A PLUMBER. DIDN'T CHARGE FOR THE INSPECTION. IMPRESSED BY THEIR PROFESSIONALISM. GREAT SERVICE.

THE PEST CONTROL APPLICATIONS TO DATE HAVE RESOLVED THE BUG AND MICE PROBLEMS, HOWEVER THE OVERALL EXPERIENCE WAS FRUSTRATING. THEY DID NOT FOLLOW THOUGH ACCORDING TO THE SIGNED CONTRACT TO CALL AND SCHEDULE APPOINTMENTS. CALLS HAD TO BE MADE EVERY TIME AN APPLICATION WAS MISSED. THEY DID RESPOND AFTER NUMEROUS CALLS WERE MADE. THE ONLY WAY I WOULD CONTINUE TO USE THIS COMPANY IS IF THEY OFFERED SOME ADDITIONAL COVERAGE AS COMPENSATION FOR THE INCONVENIENCE I EXPERIENCED WITH THE CONTRACT THEY SHOULD HAVE HONORED.

WE HAD A SERIOUS PROBLEM WITH VOLES. WE NEW THIS WOULD BE AN ONGOING PROBLEM BECAUSE SEVERAL NEIGHBORS HAVE THEM, AND SOME DO NOTHING ABOUT IT. SINCE OUR BEAUTIFUL NEW LANDSCAPING IS IMPORTANT TO US, WE HIRED ROTTLER TO SET BAIT STATIONS AROUND OUR YARD, AND MONITOR THEM ON A REGULAR BASIS. THE RESULS HAVE BEEN VERY GOOD WITH A MARKED DECREASE IN VOLE ACTIVITY. ROTTLER PERSONNEL ARE ALL POLITE, AND PROFESSIONAL.

ROTTLER RELOCATED A POSSUM FROM OUR FRONT YARD TO A WILDLIFE AREA. WE LIKE IT BETTER THIS WAY, AND WISH THE POSSUM A GOOD LIFE IN HIS NEW HOME!

TREATED LAWN FOR FLEES. THIS WORKED REALLY GOOD. WE USE THEM EVERY YEAR TO HELP PREVENT FLEES FROM GETTING ON THE DOG. WHEN IT RAINED AFTER THEIR LAST SERVICE CALL, THE DID NOT HESITATE TO COME OUT AND RE-APPLY SOME OF THE CHEMICALS.

THEY DID A GREAT JOB, AND DID NOT TRY TO SELL US SERVICES THAT WOULD NOT BE NEEDED.

BOTH THE ESTIMATOR, AND THE GUY THAT DID THE SPRAYING WERE FRIENDLY, AND VERY KNOWLEDGEABLE. ALL AREAS THAT NEEDED SPRAYING WERE POINTED OUT TO ME, AND THEY ALSO GAVE ME A LIST OF AREAS THAT COULD POSSIBLY BE SOURCES OF FUTURE INFESTATIONS (MULCH AGAINST SIDING, TREES WITH LIMBS TOO CLOSE TO ROOF, ETC). VERY PROFESSIONAL, AND I WAS COMPLETELY SATISFIED. I'M GLAD WE TOOK THE YEARLY RATE.

DAVE, THE TECHNICIAN, WAS VERY POLITE AND FRIENDLY. HE EXPLAINED EXACTLY WHAT THEY DID AND WHAT I SHOULD DO TO ENSURE THAT THE LAWN GREW WELL. HE MADE SEVERAL SUGGESTIONS ABOUT OTHER THINGS WE COULD DO TO HELP THE LAWN, SUCH AS PRUNING SOME TREES TO GIVE THE LAWN MORE SUNLIGHT.

CALLED ROTTLER THIS MORNING AFTER WE DISCOVERED A LARGE HORNETS NEST IN A CRABAPPLE TREE. IT WAS HANGING FROM A LOWER BRANCH NEXT TO THE DRIVEWAY. IT LOOKED INTIMIDATING. MR. JOE LABANCA FROM ROTTLER CAME OUT THIS AFTERNOON , GOT DRESSED IN HIS BEE SUIT AND TORE IT DOWN. HE PUT THE CONTENTS IN A BAG AND PUT IT IN HIS TRUCK. HE SAID TO STAY AWAY FOR A COUPLE DAYS BECAUSE THE ADULTS WILL BE LOOKING FOR THE NEST. I GLADLY PAID $150.00 FOR THE SERVICE. HE WAS POLITE AND ON TIME.

THEY CALL AHEAD OF TIME. SHOW UP WHEN THEY SAY THEY WILL. ASK WHAT PROBLEMS YOU ARE HAVING.

QUOTE OF $1697 WHEN OTHERS QUOTED AROUND $700. THEIR SCOPE MUST BE VERY DIFFERENT THAN OTHERS. SINCE THE QUOTED PRICE WAS SO FAR AWAY, DID NOT ANALYZE THEIR BID.

THEY EXPLAINED EVERYTHING AND WERE VERY THOROUGH.

THEY WERE VERY TIMELY FROM THE TIME I CALLED TO REQUEST THE ESTIMATE AND THEN FROM THE TIME I CALLED TO ACCEPT AND SCHEDULE THE WORK. THE SERVICE WAS EFFECTIVE. MY ONLY COMMENT IS THAT AFTER I HAD RECEIVED THE ESTIMATE, I LATER FOUND THE COUPON IN THE ANGIE'S LIST BOOK. WHEN I CALLED TO SCHEDULE THE SERVICE, THE OPERATOR SAID TO JUST ATTACH IT TO THE INVOICE FOR THE PRICE ADJUSTMENT. WHEN THE COUPON WAS PRESENTED THE COMMENT WAS MADE THAT THE ESTIMATE ALREADY INCLUDED THE COUPON, YET I DID NOT HAVE A COUPON UNTIL AFTER I RECEIVED THE ESTIMATE. THIS MADE ME WONDER IF THE QUOTE I RECEIVED WAS ON THE UP AND UP.

THE REP AND THE SERVICE TECHNICIAN WHO CAME TO THE HOUSE WERE VERY KNOWLEDGEABLE IN THEIR FIELD. THEY ARE ALSO A BIT PRICIER THAN THEIR COMPETITORS, AS WE FOUND OUT ON A SEPARATE ESTIMATE. BUT SOMETIMES IT'S WORTH A LITTLE EXTRA TO GET PROFESSIONALISM. WE LIKE THIS COMPANY.

I HAVE FOUND ROTTLER TO BE FRIENDLY, RESPONSIVE, AND EASY TO WORK WITH. WHEN THEY CAME TO MY HOUSE, THEY DID A THOROUGH INSPECTION BEFORE RECOMMENDING A COURSE OF ACTION. WHEN THEY CAME OUT TO DO THE WORK, THEY CAME ON TIME AND WORKED QUICKLY. WHEN I CALLED THEM BECAUSE I STILL SAW SOME SPIDERS IN THE HOUSE, THEY WERE OUT THE NEXT DAY TO SPRAY AGAIN. I'VE BEEN VERY HAPPY WITH THEIR SERVICE.

WHEN I CALLED FOR AN APPOINTMENT FOR AN INSPECTION THEY CAME THAT VERY DAY. THE INSPECTOR WAS COURTEOUS AND VERY INFORMATIVE, EXPLAINING IN DETAIL WHAT HE WOULD RECOMMEND AND WHY. I SIGNED UP FOR SERVICES EVERY TWO MONTHS. THE SERVICEMAN SHOWED UP RIGHT ON TIME FOR OUR FIRST TREATMENT. HE EXPLAINED EVERYTHING HE WAS GOING TO DO AND GAVE ME PAPERWORK TO THAT EFFECT. VERY COURTEOUS. VERY CONSCIENTIOUS. HE EVEN WORE COVERINGS OVER HIS BOOTS TO KEEP FROM TRACKING ANYTHING INTO THE HOUSE. HIGHLY RECOMMENDED

INSPECTOR CAME TO THE HOUSE 2 DAYS AFTER MY PHONE CALL. HE WAS VERY COURTEOUS AND DID A THOROUGH INSPECTION FOR TERMITES AND OTHER INSECTS. THE CONTRACT THAT WAS WRITTEN WAS REASONABLE AND WE RECEIVED GOOD INFORMATION FROM HIM. THE EXTERMINATOR CAME OUT 2 DAYS LATER AND TREATED ALL AREAS. HE WAS POLITE AND VERY CAREFUL NOT TO TRACK DIRT INTO THE HOUSE. THE PROCESS TOOK ABOUT AN HOUR AND FIFTEEN MINUTES DUE TO THE LARGE AREA THAT NEEDED TREATED. IT'S BEEN ALMOST A MONTH AND THE PESTS SEEM TO BE GONE SO FAR. WE HAVE BEEN VERY PLEASED WITH THE SERVICE AND THE RESULTS.

SINCE THIS IS SCATTERED ACTIVITY THAT ENCOMPASSES OTHER YARDS IN THE NEIGHBORHOOD, A FEW OF US ARE HAVING OUR YARDS TREATED AT THE SAME TIME. WE RECEIVED A VERY REASONABLE PRICE FOR THE SERVICE, AND THIS IS BASED UPON OBTAINING ESTIMATES FROM OTHER COMPANIES. ROTTLER WAS OUT THE NEXT DAY TO TREAT OUR LAWNS. SINCE WE HAVE A RATHER LARGE LOT, I HAVE CALLED FOR A FOLLOW-UP TREATMENT, AND A REPRESENTATIVE WAS OUT THE NEXT MORNING. EVERYONE I HAVE COME INTO CONTACT WITH IN THIS COMPANY HAS BEEN VERY PROFESSIONAL, AND WE ARE PLEASED WITH THE SERVICE AND THE RESULTS. IT WAS NICE TO BE ABLE TO TELL MY NEIGHBORS THAT ANGIE'S LIST HIGHLY RECOMMENDED THIS COMPANY AND THEY HAVE DELIVERED. THANKS.

THEY CALL QUARTERLY TO LET US KNOW THEY WILL BE OUT THE NEXT DAY. THEY NEVER FAIL TO COME EACH QUARTER AND WE DON'T HAVE TO EVEN THINK ABOUT IT. THEIR STAFF IS HIGHLY TRAINED AND VERY PLEASANT TO WORK WITH.

STACY JACKSON IS WONDERFUL TO WORK WITH. SHE IS VERY HELPFUL, PLEASANT, AND REALLY GOES ABOVE AND BEYOND THE CALL OF DUTY. SHE SHOWED ME WHERE THE PROBLEMS AREAS WERE AND GAVE ME SOME GREAT MAINTENANCE SUGGESTIONS OF THINGS I COULD DO.

I PAID $175 FOR THE FIRST APPOINTMENT. THEN, THEY KEPT SCHEDULING RE-CHECKS OF MY PROPERTY TO SEE IF THERE WERE ANY MORE MOLES. I CAN TELL THIS FOR MYSELF, BUT IT COST ME $50 FOR EACH CHECK. AFTER CHECKING ONLY ONE MONTH AGO, THE MAN CALLED AGAIN TO SCHEDULE ANOTHER VISIT, AND I SAID I DIDN'T WANT IT. HE PUSHED AND PUSHED AND WOULDN'T QUIT. I TOLD HIM THE RE-CHECKS WERE TOO FREQUENT. HE SAID I'D HAVE TO PAY ANOTHER $175 IF I SKIPPED AN APPOINTMENT. I TOLD HIM I'D GET SOMEONE ELSE TO TAKE CARE OF THE PROBLEM.

WILL FOLLOW UP EVERY 2 MOS FOR A LOWER COST. THEY RETURNED MY CALL PROMPTLY. THEY ARE VERY PROFESSIONAL & INFORMATIVE IN GIVING ME AN ESTIMATE. THEY ACCOMMODATED MY SCHEDULE FOR ACTUAL TREATMENT. THE GENTLEMAN WAS ALSO VERY PROFESSIONAL AND THOROUGH IN APPLYING TREATMENT.

I TOOK ADVANTAGE OF A PREVENTITIVE OFFER FROM THEM TO COME OUT ONCE EVERY 3 MONTHS TO SPRAY THE OUTSIDE AND INSIDE FOR ANY UNWANTED PESTS. AFTER A COUPLE OF DAYS PAST I HAD A QUESTION FOR THE TECHNICIAN (DUSTIN) WHO DID THE WORK. HE HAD GIVEN ME HIS PERSONAL CELL PHONE NUMBER SO I CALLED IT AND GOT HIS VOICE MAIL BUT HE CALLED ME BACK WITHIN THE HOUR. I WAS VERY IMPRESSED.

ROTTLER WAS ON THE SCENE QUICKLY, THE INDIVIDUAL WHO RESPONDED WAS POLITE, PROFESSIONAL AND THE INFESTATION WAS QUICKLY ELIMINATED.

RELIABLE; VERY KNOWLEDGEABLE ABOUT THEIR JOB. WORK OUT A PAYMENT PLAN.