Roeser Home Remodeling

From the beginning when they increased the contract price and tried to pretend that their prior bid did not exist, we should have sensed a problem. Things got worse. From their field supervisor being 45 minutes late for our initial meeting without bothering to call until we checked on him through the damage that they did to our stair railing and hardwood floors, in our experience they have been unprofessional and downright rude. Probably the biggest issue was their failure to put boards underneath most of the dropcloths on the hardwood, which allowed the wood where they were working to be damaged -- after which they refused to accept responsibility for their actions... ...and when they were called out, their response was "you can't prove we did that damage", despite the fact that it occurred in their work path and work areas. In my opinion, it would be a big mistake to hire them.

Perfect

It was colder than a well diggers rear end, and the guys completed the job in two days. and the house is still standing.

unknown

This was our third project with Roeser Home Remodeling, and we felt like part of their family. Joe and Brandi came to look at the site and discuss options. They were very receptive to our ideas, and provided great ideas of their own. They then provided detailed drawings and cost estimates. When the price was higher than our budget, they worked with us to find ways to reduce cost. One of the ways we reduced the cost was by doing the painting and staining ourselves, and they were very accommodating of that. Mark, our job coordinator, was very easy to work with, and coordinated all the painting steps with me. After the project was finished, we had some shifting of the ground as the weather swung from wet to dry. They came back to fix cracks, and Joe has continued to follow up to make sure that the cracks are only cosmetic.

unknown

Everyone who worked on the house was very professional and friendly. Any issues that arose were addressed promptly and to our satisfaction. The finished product is beautiful. We would definitely use Roeser again.

Wonderful to work with; very professional, clear, punctual. listened very well to our needs and wants. Went above and beyond our expectations.

Everything went well, but we decided to pospone the work until we were more financially stable.

The bid was higher than expected but everything else was good. We hired someone else for this project.

They did a fine job. The guys were fabulous and I really liked them.

We really like them which is clear since we've used them for several project. I would highly recommend them. They are very responsive. They have a show room and can drop in anytime to check out new products or they offer info sessions to the public. Their daughter does design work for them; they're very family oriented. I really trust them and have no problem with them being in the house alone. I can't say enough good about them.

They went about their work. Everything worked out very well. They completed the job on time and everything worked like clocked work. I am happy with the service.

They were good company but we had little bit problem with their pricing. The people who worked were good. They didn’t fix some of the problems. I would not use them in the future.

Contractors and subs came and went on schedule; all were prompt, friendly, and professional. Work was completed in about one month as promised. The room was restored and enhanced, and we are very satisfied.