Roberts Foundation And Crack Repair

Quick, thourough, easy to work with, and clean. Thanks Mike!

Everything about this repair job was wonderful - from Brad giving us the bid (and explaining exactly what would be done), to Will and Ree (sp?) doing the excellent work. Everyone was courteous, professional and left everything spotless. And the cost was surprisingly lower than I thought it would be.

Had to call them back out. The discharge pipe was right next to the breaker box. The actual pipes should have been 2" not 1/1/2. The attached photo was taken on Oct 19

Took one day. Work was done well. No more leaks.

It went very well. Brad came out and was very knowledgeable and professional. He went above and beyond explaining the problem so I really understood the options. He also was not pushy and did not try to up sell me on anything. He understood that now that I understand the problem, I will go back to him for any work as he has provided excellent service and information.

Brad came out to bid the job and was very professional and knowledgeable. They were also the only company I found that could go underneath my furnace. Hired them to do the job. They showed up on time, 5 people including Michael Roberts the owner. The guys knocked out the job in appr 5 hours, cleaned as the went, had checks and balances to make sure no mistakes. Michael worked with the guys and made sure things were done right. Brad stopped by too. Very impressed with guys. Price was fair and job seems to have been done right.

I don't recall the date this occurred, but it was not July 2015, but the format requires a date. In any event, I was concerned about a foundation problem, and Roberts sent a representative out who inspected inside and outside and advised that while he would love to have found a problem that would have involved an expensive repair, he could not do so because he saw no foundation problem. He was as honest as the day is long, extraordinarily polite and gave considerable supporting statements as to his determination. I really appreciated his integrity.

eating The repairs were a total disaster as the cracks in the dining room and kitchen came back and they have refused to come back to the house to make an assessment and do further repair work. The holes ( 8 ft.) in the ground that they dug up had to be refilled with dirt and several holes had to be refilled with dirt and asphalt material. This company attempted to performed this task several times; however, failed. Therefore, I bought the material myself as the holes had begun to sink soon thereafter, and leaving them as they were, presented a safety issue. I have the receipts and pictures of these holes and the money I put out is nearly $400.00. Also, of great importance is that the day before the work was due for completion, the owner, Mr. Michael Roberts, told me that he would have to charge me an additional $1,300.00. Keep in mind that this was a five day job. The contract did state that if this company had to go deeper into the ground to install these piers, that there would be an additional charge. I wouldn't have had a problem with paying additional money had they brought to my attention days earlier rather than a day before the day ended. The owner's partner seem surprise when I shared this scenario with him and he presented to me that he would cut the additional amount in half, leaving me to pay $650.00. I reluctantly paid them $200.00 of this amount, along with the $9,200.00. However, when the holes re-opened in the ground, I decided to use the remaining balance to buy material to fill the holes. They are using this action not to honor the warrant. At this point, I am asking that I be refunded the total amount of money ($$, 9,600.00) which I have paid them. Also, this is a dishonest company as they stated that they have liability insurance on their employees; however, when one of the employee got sick from heat exhaustion while working at my house and had to be taken to the hospital , I learned about this the next day from one of the employees. When I brought this to the company's attention and asked that I see the document citing liability insurance, I was told that they had lied about having liability insurance ; therefore, couldn't produce this document. I assume the same would be true of the employees; specifically , not doing record checks. As several of the employees asked me about my past profession ( counselor/ [parole officer), they stated that they were either ex-offenders or on parole. Let me also informed you that on the day that Mr. Robert came to collect the check for the work his company had performed that I informed him that the ground work was left messy and unacceptable and that he would not get paid until he had corrected the problem. He and his partner agree to take care of the matter; however, Mr. Roberts balled his fist up and stated that he felt like beating me to the ground. Subsequently, I called 911 as I felt threaten. He left the premises before the police came. I filed no charges as I felt he was just going through a moment of uncontrollable anger. This is another reason why I would not want his presence at my house. There is pending action by the St. Louis BBB . On the contract, the name on the contract is: Roberts's Piering System, LLC and the listed company above is also another name of their company. From all indication, they have changed their names numerous times! I thank you for any assistance you can provide and I would appreciate some response from you.

Happy with the services provided. The technician was punctual, friendly, and very helpful, he didn't try to sell us any services we didn't need. He identified the potential culprit and I was able to fix the issue myself.

I believe the cost was a little high for the work performed and was not satisfied with the overall work that was completed. I would not recommend this company for any future project.

He was a nice man but I don't think he was much of an expert in waterproofing. He was prompt. I think he was a businessman who purchased the business and didn't know what to do. I just needed someone who knew what he was doing. The deal was not a good deal because he was just coming out to do basic inspection, which other companies can do for free. The whole thing was kind of bogus. When he came out, he first mentioned something about drain tiling. I asked him where he was going to put the drain tiles and he wouldn't even take another look. He came back again and said he didn't realize it was another level. He said he was going to recommend a french drain. Honestly, it was like a doctor who thought the patient wanted something to walk out of the door with and didn't know what to give him so he just wrote a prescription. It just didn't apply. I'm sure he knows what to do in standard, easy to read situations. I wouldn't recommend him. He told me he had another business which he tried to interest me in.

First the problem was identified. I thought I had only 1 crack, but I was only seeing the "relief" crack. The big crack in the foundation was hidden behind wood paneling. The work was done to fix the cracks & provide proper foundation drainage. Because the main crack was around part of the basement window casing, at my request, they replaced the window. Also @ my request, they replaced my sump pump (which was about 20 years old). The work was very professional. They were prompt, thorough, very neat; the work was done in about 2 & 1/2 days. Everything was explained to me. The added work was my idea, not something even brought up or "pushed" by the company. When the problem was identified, all possible solutions were discussed. I was very pleased with the work done. It has been a year and a half since the work was completed, and my basement is dry, the cracks remain sealed, and I have a very nice looking new basement window.

It was fine. They told me what I needed to know. They were okay. The price was fine.

The contractor came out and provided and estimate, yet refused to allocate any of the $300 towards the repairs that he cited (even the ones that were associated with waterproofing my basement.

Have had no issues with the work since. Great job!

Bob Hooten gave me an estimate to do the job for $840. He wrote up the proposal and I thought we had a deal but when I was given the proposal to sign it did not deduct the $300 for the Angie's List Big Deal. He said that deal would have to include a sump pump system. I then said no deal to the sump pump system. I did not look at the big deal voucher at that time. He had proposed to solutions for me but the big deal did not apply. I think it should, but if it doesn't I want my $99 back. The grade of F is because the deal wasn't honored. Bob Hooten was professional in his conduct. I've Read the Voucher and I think The proposal he submitted should honor this order, 1694723-1

The crew showed up on time and was very professional. They were able to get the work corrected and pointed out a cheaper route to fix the foundation first before trying a more expensive solution. Definitely would use again.

Professional, reliable and good quality work. Great customer service.

They were knowledgeable. They recommended a lot of work and explained it really well. He was straight-forward and helpful.

On time, professional, responsive to our needs. We were pleased with the work.

It was a little more than I expected so the Job is put on hold for a while.

They were very professional and polite. They never asked for anything and were very respectful. They were on time and I would use them again in the future.

It went well he was nice and professional. Yes I may need a sub pump, but I don't think I got my money's worth for that deal I purchase. I wanted a crack sealer, not a quote.

we paid for a bid and I'm sure we could have gotten one free. He was high priced, all sales, and a bit condescending.

They were cordial and seemed professional. I live in a townhouse and was unable to coordinate a time with the neighbors to have the work finished-the workers would need access to both basements to fix some of the cracks.