Realty Executives of St Louis

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He's great. He's very responsive and take good care of our needs. I would use them again in the future if needed.

This is the worst realtor firm in St. Louis and if I could have fired them or kept them from getting a commission on the sale of my home, I would have done so. Unfortunately, this was a company relocation so we were too far down the process and on a very short time schedule to begin with new agents. I have never experienced such unresponsiveness and lack of customer service from any other real estate professional and I've been an attorney working in real estate finance for many years. Due to their extreme incompetence, they cost us the first offer on our home and over $3000 because they didn't understand the relocation process and procedures. Rather than providing any information to help us negotiate the pricing and sale, we spent days explaining the process. Consequently, the potential Buyer's walked from the deal. They conducted an open house shortly after that and left the back door to my house standing wide open after they left and never even apologized. A couple who came to that open house expressed interest, but didn't have an agent, so they conveniently set them up with another agent from their office. Our agents were aware of my company's policies regarding a buy-out in the event my home didn't sell on the open market and were very aware of the price of that buy-out. Not surprisingly, the offer from the couple represented by the same office was remarkably similar to that offer....to the penny! Given that once again, they gave us no data or information or assistance during the negotiating process (other than transmitting messages back and forth), I am highly skeptical that this was not, in essence, a dual agency and they were for all intents and purposes representing the Buyers to our detriment. The inspection process was a nightmare as well. John Hartman informed (not asked) usafter 5 pm one evening that Buyer's would be conducting a standard building inspection the next day at a set time. As I work from home, I explained that the time did not work becuase of conference calls, but that they could come an hour later. We were told that it was set and there was nothing we could do and Buyer's have a right to enter anytime they want! So, at the designated time, 4 sets of inspectors converged on my home, hammering at my plumbing, yelling up and down the stairs and creating such a distraction that I was unable to complete my calls. When I called and asked him to please come over and handle the situation so I could work, he refused and said there was nothing he could or would do. The Buyer's agent left in the middle of it all leaving Buyer's and unknown inspectors in my home unsupervised. When I complained to John, he told me that she was in a cast. Not sure what that had to do with anything, but it clearly shows the relationship between them. Upon everyone's departure, I came down from my second floor office to find that my front door was left open and unlocked. Told Hartman to get the lock box off the house so that any future inspections would have to be cleared and we would have to be here to ensure no damage was done and the house was properly secured. Again, he told me that and quot;by lawand quot; he couldn't do that. Clearly, he doesn't know the law. I must grant reasonable access for due diligence, but I do not have to grant free and open access to my home 24/7. This entire process has been an absolute nightmare due to the lack of service and skill of Hartman and Wynn. If you want a full service realty company who are professional, knowledgeable, helpful and who will only work for you, GO SOMEWHERE ELSE! ANYWHERE ELSE! Sell it on your own if your only choice is these people...you'll do all the work yourself anyway.

He was incredibly patient and knowledgeable. He was commission based and he got his commission on the sale. We didn't have to pay him because he was a real estate agent. We were the buyers and we don't pay for but if we sell he gets a commission of the house that we sell. The quality of his work is great. He is real fast and good with responsiveness. There was one issue that caused a little bit of problem. I would use him to sell the house that we moved out of.

as above