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Protection 1 Security Solutions

Home Security Systems

About us

Protection 1 provides local security alarm monitoring and 24 hour live customer service to thousands of homes and businesses throughout the St. Louis area and nearby cities

Business highlights

37 years of trusted experience
Emergency Services Offered

Services we offer

Free Home Security Quotes,Professional Home Security Installation,24 Hour Security Alarm Monitoring,24 Hour Live Customer Service(no automated phone systems),US Based Customer Service,Home Alarm Systems,Home Automation Systems,Cellular Backup,Local Service and Maintenance Nationwide,Fire Detection,Flood Alarm Monitoring,Health Alarm Monitoring Systems,Wireless Security Alarm Systems

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Discover
MasterCard
Visa

Reviews

4.68 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
0%
3
0%
2
13%
1
0%


Rating CategoryRating out of 5
quality
4.7
value
4.3
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-8 of 8 reviews

White W.
03/2013
5.0
home security systems
  + -1 more
Used Protection 1 for several years. The service was outstanding.
Description of Work: Security Alarm Service

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Response from Protection 1 Security Solutions
Hello, Thank you for taking the time to share your experience with Protection 1. We value your feedback and are very pleased to hear that you were happy with the service you received. If you ever have questions or need assistance, please call (877) 776-1911 or visit us at www.Protection1.com. We're here for you 24 hours a day, 365 days a year. Kind Regards, Brandon F. Protection 1

Al W.
07/2012
5.0
home security systems
  + -1 more
N/A
Description of Work: Called merchant and was informed that they install only their cameras. I have my own.

Rating CategoryRating out of 5
professionalism
5.0


Response from Protection 1 Security Solutions
Hello, Thank you for taking the time to share your experience with Protection 1. We value your feedback and are very pleased to hear that you were happy with the service you received. If you ever have questions or need assistance, please call (877) 776-1911 or visit us at www.Protection1.com. We're here for you 24 hours a day, 365 days a year. Kind Regards, Brandon F. Protection 1

Peter M.
08/2008
2.0
home security systems
  + -1 more
The installer arrived on time and took all the right safety measures. He had a hard time working out the wiring for the existing home sensors including window break sensors and reed switches. After two days finally gave up and put in standard wireless sensors offered in the base package as well as the cellular alarm. I got the impression that the cellular communication was the standard not the existing phone line. The new control panels were smaller than the old and they made no attempt to patch the unsightly hole left behind leaving it up to me instead. During the installation I called the sales man he said he would call back but never did bad form old chap!!! I had to badger the installer to get a simple key fob to activate the system. There is a 3 year contract.
Description of Work: I wanted a new alarm system of 3 panels and integration of the existing security systems in the house. The sales man told me that they would install 3 switches and 3 motion detectors 3 panels and integrate existing devices if possible. When I said I wanted a cellular system they upped the installation price and the monitoring fee.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$400

CHARLES K.
01/2008
5.0
home security systems
  + -1 more
They were very responsive. We had a couple things that weren't exactly right and they immediately fixed them. I have no complaints at all. I will continue to use them.
Description of Work: They installed a new system as well as integrated part of an old system that we had.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

MARK H.
09/2007
5.0
home security systems
  + -1 more
They are very customer service friendly. We have used them for 8 years and they have been very reliable. I think the monthly fee is very reasonable and it is worth the peace of mind and security.
Description of Work: They monitor our already existing home security system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

DANIELLE F.
06/2007
5.0
home security systems
  + -1 more
The entire process went very well. Mr. Anderson was very understanding about a few complications that came up in my life and we worked around my schedule for our meetings and for the installation. The entire Protection One group was very accommodating. Gerald, the installer was very polite, punctual, and made sure that the system worked as expected by thoroughly testing everything before leaving. Protection One was also not afraid that I have cats - one as large as a small toddler - they made sure the system would accommodate that as well. Mr. Anderson also explained the benefits of the wireless system over the wired system for my particular situation and how their system would work with my cats (whereas other companies were very hesitant to deal with me because of the cats). Overall my experience was very positive. The only negative is that wireless monitoring costs an extra $10/month, land lines are becoming less common it shouldn't cost more - perhaps that will change.
Description of Work: I contacted Protection One via their website, Mr. Anderson contacted me immediately to set up a time to meet based on my schedule. We discussed what was available for my needs (a wireless system - no land line), the price, then set a date for installation. I had to reschedule and Bill was very accommodating. When the system was set to install the installer, Gerald, called the day before and asked if he could come earlier - I agreed since it left my Saturday afternoon open. He got here promptly at 8 AM and said the installation would take around 2 hours, he found the best place for the panel (bedroom) installed everything and cleaned up. He ran into a problem with the panel, replaced it, did a ton of tests to make sure everything worked well. After that he went through everything with me so I had a full understanding then left at 11 AM. Price break down: $250 for the base system, and $149 for the wireless plus monthly monitoring $39.95 ($29.95 base + $10.00 for wireless).

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$438

ELAINE T.
10/2006
5.0
home security systems
  + -1 more
Effective and attractive alarm equipment,t and great customer service.
Description of Work: Alarm installation, and price above reflects monthly monitoring.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$29.95

DIANA A.
03/2006
5.0
home security systems
  + -1 more
Protection One provides home alarm and fire alarm monitoring. They respond to my calls in a timely manner. They are pleasant and helpful on the phone.
Description of Work: Protection One provides alarm service for our home. If our alarm is activated, we receive a call from the company. If we fail to provide our password the company will notify the police.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$77

    Contact information


    Service hours

    Monday:
    9:00 AM - 9:00 PM
    Tuesday:
    9:00 AM - 9:00 PM
    Wednesday:
    9:00 AM - 9:00 PM
    Thursday:
    9:00 AM - 9:00 PM
    Friday:
    9:00 AM - 9:00 PM
    Saturday:
    10:00 AM - 7:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Home Security Systems

    FAQ

    Protection 1 Security Solutions is currently rated 4.6 overall out of 5.

    Monday: 9:00 AM - 9:00 PM

    Tuesday: 9:00 AM - 9:00 PM

    Wednesday: 9:00 AM - 9:00 PM

    Thursday: 9:00 AM - 9:00 PM

    Friday: 9:00 AM - 9:00 PM

    Saturday: 10:00 AM - 7:00 PM

    Protection 1 Security Solutions accepts the following forms of payment: American Express,Discover,MasterCard,Visa
    Yes, Protection 1 Security Solutions offers free project estimates.
    No, Protection 1 Security Solutions does not offer eco-friendly accreditations.
    No, Protection 1 Security Solutions does not offer a senior discount.
    Yes, Protection 1 Security Solutions offers emergency services.
    Yes, Protection 1 Security Solutions offers warranties.
    Protection 1 Security Solutions offers the following services: Free Home Security Quotes,Professional Home Security Installation,24 Hour Security Alarm Monitoring,24 Hour Live Customer Service(no automated phone systems),US Based Customer Service,Home Alarm Systems,Home Automation Systems,Cellular Backup,Local Service and Maintenance Nationwide,Fire Detection,Flood Alarm Monitoring,Health Alarm Monitoring Systems,Wireless Security Alarm Systems

    Contact information


    Service hours

    Monday:
    9:00 AM - 9:00 PM
    Tuesday:
    9:00 AM - 9:00 PM
    Wednesday:
    9:00 AM - 9:00 PM
    Thursday:
    9:00 AM - 9:00 PM
    Friday:
    9:00 AM - 9:00 PM
    Saturday:
    10:00 AM - 7:00 PM