PINE VALLEY WATER

I appreciate the fact they deliver water right to my door. I also rent a water cooler from them as well. If I am home they will change out the bottle for me and if I'm not there they leave it on the porch.

THEY DELIVERED WATER SEVERAL TIMES RECENTLY WHEN I HAD CANCELED MY REGULAR DELIVERY FOR THAT DAY, BECAUSE I DIDN'T NEED MORE WATER. THEY CAME ANYWAY. THEIR CUSTOMER SERVICE PEOPLE APPARENTLY DIDN'T COMMUNICATE THE CANCELLATION TO THE DRIVERS. SINCE I HAD CANCELED THE DELIVERY DAY, I DIDN'T SET OUT MY EMPTY WATER BOTTLES FOR PICKUP. I ACCUMULATED 10 EMPTY BOTTLES IN MY GARAGE AND WANTED THE COMPANY TO PICK THEM UP. I CALLED 4 TIMES IN A 4-WEEK PERIOD AND EACH TIME THEY SAID THEY WOULD HAVE A DRIVER COME THE NEXT DAY. WELL, THEY ARE STILL ON MY FRONT PORCH. THEY HAVE MISSED REGULAR DELIVERY DAYS WHEN I DIDN'T CANCEL, AND COME ON DAYS I HAVE CANCELED. THIS SHOULD NOT BE SO DIFFICULT, SINCE I DON'T CANCEL/CHANGE MY DELIVERY DAYS VERY OFTEN. RUDE CUSTOMER SERVICE PEOPLE. TERRIBLE CUSTOMER SERVICE. MY NEIGHBOR HAS HAD SIMILAR PROBLEMS AND CANCELED HER ACCOUNT.