OVERLAND SHADE CO INC

It started out very well with Jim, the owner arriving at initial appointment.... I expressed my concerns about holes being put in our "brand new" french doors..... He assured me that two small holes per shade would be drilled in each door to attach the shade... I paid 50% down payment over the phone the next day.... Aug. 29, 2017... On Tuesday, September 19, 2017, two young guys named Chris and Dustin arrived to install my shades.... They were very unkept and both their hands looked quite dirty.... In a joking manner, I asked, " Aren't you guys going to wash your hands before unwrapping my shades.... The shades were off white and susceptible to hand stains.... Chris was the only one to wash his hands... Dustin grabbed paper towels to pick up my shades.... I guess that was suppose to make me feel better.... They started measuring the trim around the glass when I asked, "Aren't you just going to measure from the top of the doors and work that way ? Chris remarked that the shades were constructed differently than he was use to installing.... Chris made several trips outside to call his boss.... Time was passing and I was becoming concerned... When Chris and Dustin "finally" decided to drill holes, Dustin was standing on a ladder holding the shade, while Chris was trying to drill holes.... Chris was complaining that Dustin was not holding the shade in proper position... Dustin was so short, he had a very hard time holding the shade in place.... Two holes were drilled and shade was up and crooked.... When they brought the shade down the two holes in the door were not level by 1/4 in.... It was at that time I told them to stop and I called my husband... Chris and Dustin became very rude and disrespectful..... My husband spoke with Jim the owner and 2 of his brothers were suppose to install shades the next day.... Later that evening, after speaking to my husband, we decided to just get the blinds and install them ourselves... My husband was out of town ... He called Jim early before the next appt to tell him our decision.... My husband paid the balance minus $30 for install fee...by phone. (Could you spare the refund?) A guy (I did not get his name) came to deliver the shades.... I told him I needed to inspect shades before signing the ticket.... He opened the box.... The one shade has two (unlevel) holes in the back of shade.... I took pictures and told the delivery guy that something would have to be done with this. He replied, " That will have to be taken up with Jim".....I proceeded to show him the crooked holes in my door.... When I was trying to contact my husband, the delivery guy remarked, "I have other work to do...!" I said, " Well I am a customer too!" I had not finished making notations on the ticket....The delivery guy "grabbed" the ticket off the table , ripped off his copy and stormed out the door.... I called my husband and told him what happened.... My husband put in a call to Jim... Jim told my husband if he puts up the shade and it is crooked, he will remake the shades.... I will update if review changes....

Excellent. They suggested a much less expensive repair instead of replacement.

These folks are what any business should aspire to: they informed me of a less expensive way to make the repair, and performed it promptly.

unknown

Estimater arrived on time for estimate. I needed the shades to be installed before we moved in on the 20th of November and they arrived and were installed on the 19th, just in time. The two living room window shades (on the same wall with the patio door) had hardware which did not match the hardware on the patio door. The two workmen, who were extremely professional, took the two shades back and hand painted them to match. When they brought the two shades back, it was a perfect match with the patio door. I had used this company 12 years ago in my last home, and I was just as pleased with their service this time. I would be happy to use their services again.

After getting the run-around or sales-snow-jobs from other local window covering shops, or worse yet, not being able to patronize them because of their limited day-time, week-day only hours, a friend took me to Overland Shade where I found a product that met my specific needs. They came to measure and told me a product arrival day and scheduled an installation. They learned from the supplier the day before the installation that delivery would be delayed because the fabric had come in flawed and had had to be re-ordered. They apologized and brought me temporary paper window coverings (because I had taken my old blinds down the day before in anticipation of installation. They confirmed the new installation in advance and did the job quickly and efficiently (and there were tricky corners to contend with.) I am delighted with the product, and with the service by Overland Shade, both the owner and his staff. They were all very helpful and very responsive, and very truthful.

Jim Pursley, the owner, thoroughly explained the options, issues and installation process. Measurements and installation were perfect and professional. This is an old family company and they take a lot of pride in their work and it shows. I am thrilled with the results. I later had one minor issue and it was fixed promptly and cheerfully. I felt I got a good value.

We had to cut down a diseased tree in front of the picture window. The tree's shade was missing and the inside of the house temperatures made the living room too hot in the p.m. We had the windows tinted with film. It helped a little but a more drastic/expensive solution was needed. Angie's List had such positive ratings on Overland Shade that we called M/M Jim Pursley, the owner-operators of this family owned business since 1948. It was a pleasure to work with them. Jim came out, not once, but twice, to measure the box picture window as he wanted to make sure that the energy effecient shades would fit nicely, given the angles in the 3 window panels. We also ordered the wireless remote control. Jim's sons came about three weeks later and were pleasant men and experienced in installing the shades. I learned that Overland Shades has never had a Better Business complaint in the 64 years of doing business. I understand why! They stand behind their products and installation as a family. They are proud of their work and put the client's satisfaction first.

Very good....would use again.

Great job--Great service--Great price (including sr. discount) They picked up blind exactly when scheduled on Monday. I especially appreciated that they put up temporary accordian blinds on our picture window facing a major street. They put in a rush order for us (since we were leaving the following Sat. to go away on a trip) and promptly called Thursday to deliver the blind. They came within the hour, did a beautiful job in taking down the temporary blinds, putting up our new cleaned blind, and even put our lace drapes back on the hooks for us that hung in front of the blind. I would most definitely recommend this company and use them again.

Service from start to finish was great! Overland Shade was responsive, flexible, and reasonable to work with. They worked with me to select a fabric that would work and placed the order promptly. My shades were completed before the estimated 3 week time frame. Great experience!

I checked Angie's List and this company looked good. I called and Jim Pursley came out, measured and offered a few suggestions we liked. We had a bid from another company that was competitive but Jim was so knowledgeable we were impressed. The other company said they could not install the darkening shades behind the existing blinds. Jim said he could and did. After discussing with Jim we decided to go with composite instead of vinyl and we are very pleased. We wish we could have done this years ago. Installers were courteous, cleaned up well and did a great job installing the shutters and shades.

We're very happy. I initially contacted the company via the form on their website and received an informative, detailed response from Sharon within a few hours. Their quote was much lower than the other companies I contacted. When we brought our 4 tape blind in, the gentleman there recognized it as the type of blind that they make and he figured he'd made it many years ago. He had a limited amount of the tape that matched what was already on the blind and went to measure what he had to make sure there was enough for both of ours, even though we hadn't brought the second blind in. We'd planned to see how it went with the first one, then come back later. We ended up driving back home to get the other one so that they could take care of both at the same time. We were very pleased with the work they did and they were very nice and friendly both at drop-off and pick-up.

Jim came to our house with samples for us to look at and did all the measurements. He explained the differences between the products from different manufacturers and gave us the bid on the spot. About three weeks after accepting the contract, two men came to do the installations, which took less than two hours. We are extremely happy with the results. We chose this company over another because they carried products from multiple companies, thus allowing us to spend a little over half what we would have paid going with another company that only carries one brand.

Superior work. Owner came to measure, listened to my thoughts on what needed to be done. He did not try to up-sell or over-sell his products. He was able to accommodate my delivery date. Installation was incredibly reasonable. Installers took their shoes off in the house--without me even asking. 2 men spent about 2 hours installing the shades. They did a great job. I'm very satisfied and would highly recommend the company.

Jim was very prompt with the appointment time. He measured living and dining windows. He said the venetian blinds would be ready in three weeks. I asked if he could have them in two weeks. He accommodated my request. The blinds were installed in the time requested. The installation was hassle free. The old, damaged blinds were removed at my request. The installer noticed my grandchildren in the house and adjusted the cords for safety. The blinds are beautiful. I am completely satisfied.

Great to deal with! Even though they had to special order the material I chose, they were able to get the shades made and installed in about a week. The shades were in place when my son got home for his Spring Break.

I CONTACTED FOUR OTHER COMPANIES, AND THIS WAS THE ONLY ONE THAT SHOWED UP AND PRESENTED HIS PRODUCTS. HE DID A VERY GOOD JOB AT PRESENTING THE PRODUCTS AND TELLING ME WHAT WOULD WORK AND WHAT WOULD NOT WORK. HE WAS VERY PROFESSIONAL.