Outdoor Living Inc

We were satisfied with the deck, but it later needed repair under the warranty. They did cover both repairs and it looks great now.

Outdoor Living did a fabulous job on our covered deck and we are very pleased with their work. We did have to wait three months after signing the contract and they were a month later than promised on the start date but once they started they were here every day right at 7am and worked hard all day for three weeks to get he job done. They cleaned up every day and were pleasant to work with. We had contacted another company for a quote before calling Outdoor Living and after they rescheduled our appt three times and then just didn’t show up on the forth, we decided to go with a bigger company even if it meant paying more. We are so glad we did. They do a quality job that will increase our home’s value.

We hired Outdoor Living to after having another contractor break 5 appointments. We decided that they were so prompt and professional that we didn't compare prices anywhere else. They were pretty booked up and so we had to wait for about 3 months to start but since they started they have been here promptly at 7 each morning and worked hard all day long. They don't juggle you between other job- they just keep working until the work is done. The quality of the workmanship is excellent. They have done a beautiful job.

They did an excellent job. Quite happy with results. I had meant to have only steps replaced, so project was expanded way over what I originally intended. However, I am definitely not complaining! I am "aging in place" so wanted safety and quality. Plus, it complements my house. If you had not seen the porch previously, you would never know it was an "add on".

The gang did an outstanding job designing and building our deck. We absolutely love this new addition to our home and are very glad we selected Outdoor Living. We worked with Bill and he was very professional. My only complaint was that the project took quite a bit longer than I was originally told, but the end result was certainly worth the wait. About six months after the install there was some issues with the railing. I emailed Bill and the crew was out later that week to take care of my issues to my satisfaction. I recommend Outdoor living without hesitation.

We didn't use him. He was really good. They were really nice. I liked the way the guys handled it. They were women-friendly. They explained what they were going to do. They showed me the outlay of the porch and the stairs that I wanted done. They were really good at that stuff.

After losing a large tree in the backyard, we decided that we wanted a pergola over part of our paver patio for shade. We contacted several companies and finally selected Outdoor Living. After much consideration, we decided to go with vinyl over cedar or treated due to the much lower maintenance. The sales process was straightforward, with no pressure. The salesperson, Dave, was knowledgeable and responsive, in spite of some family health issues, and was good to work with. We put 1/3 down to get on the schedule. It was somewhat open-ended on the date, but construction started within about 6 weeks, which was not an issue. It took part of a day to dig the footings, then waited for inspection the following day. Took two more days to do the installation. The crews were professional and easy to have around. We are very happy with our pergola and the entire experience working with Outdoor Living. We were a bit antsy waiting to get the installation scheduled, but the process was just as described prior to signing the contract. We are happy to recommend OLI for consideration to anyone in the area considering a similar project.

In September 2013, I noticed the Masonite finish under the dining room bay was bubbling up so I decided to remove and replace it. When I removed the Masonite I discovered water stains on the pressboard that was underneath. In some places it was so bad I was able to pull off pieces with my hands. After removing the pressboard I discovered some significant damage (rot and mold) on the rim board that is attached to the end of the floor joists. It became apparent that water intrusion had occurred between where the deck attached to the rim board and had been doing so for some time. Concerned with the possibility of potential structural damage, I called Outdoor Living to have them take a look at the problem. After some back and forth about whether this was the builder’s issue or in fact a problem with the flashing when the deck was installed, the owner, Pat Leahy, came out to take a look for himself. It didn’t take him long to say it was hard to tell when the problem originated, but it wasn’t right and they would fix it. I was upfront with them that the deck itself was out of warranty by a few months, but Pat said they would take care of it in between jobs. Unfortunately, the weather didn’t cooperate this past winter so work did not start until April 2014. I received a call one day that they were ready to do the repairs (just before I was going to call them). They stuck to the agreed to scheduled date and the construction foreman along with one of his experienced carpenters showed up to do the work. They removed the sliding glass door and properly installed flashing under the door and over the rim board so water would no longer penetrate the rim board. I couldn’t convince them that the rim board needed to be replaced since it was not really supporting the deck. Two posts with their own rim board which attached to the weakened rim board provided the primary deck support. They also noticed that one of the stair rail supports had cracked and replaced it without me even asking. It has been about six weeks now and no water leaks have reappeared. I am very pleased with the skill and professionalism of the crew that did the work and I appreciate Pat Leahy taking responsibility for the problem and following through to “make it right”. It’s that kind of customer service, years after the sale, that will bring me back to Outdoor Living in the future and to encourage others to consider them for their products and services.

They were very professional. Their show room has so many samples and things to look at. It was just great. I never knew that there were so many kinds of decks. We got to custom pick our deck. We got to pick out what we wanted on the floor parts and rails. They have all kinds of rails, posts, with lights, and without lights. It was just a really fun experience, and it looks gorgeous. They were out there when they said they would. They were done in three days. It was just a very good experience. The people we came in contact with were very professional. They definitely knew what they were talking about. Deck is what they do, and that is what they know. I think it is better to go to a deck place than to some general contractor. The price was fine.

Despite several delays caused by the weather we had this spring (!), the crew was on the job on every day they could possibly get any work done. They kindly tidied up at the end of every day. They also had the good sense to come to us with questions when they had them, rather than making assumptions about what to do. It took awhile to finish the job because of the weather, but the results are worth it! Our deck and screened-in porch are beautiful. We will certainly suggest Outdoor Living to anyone who asks for a recommendation.

The showroom that they have is excellent, multiple composite material and lighting options. The people I met there were very professional and prompt. The bid I had received was almost $ 5000 - $ 6000 over the other bid that I had gotten. So if not for that I would have gone with him.

They answered all of my questions, offered advice and delivered the materials promptly. I had gone to several places and Outdoor Living was by far the friendliest. I would rate them very highly.

We had obtained two other bids. One used inferior materials and was still more expensive. The other was less expensive, but used inferior materials and inferior construction design. Outdoor Living started when they said they would. Their workers didn't bother us at all (except for the noise that couldn't be avoided when building a deck). They used very good construction techniques; using lap joints to secure the support columns to the deck structure and bracing to improve the stability of the deck. Their screening design gave us the look of a country cabin while their competitors were going to use aluminum window frames that would not have looked near as good. They also built a gabled roof while one of the other builders was going to use a shed roof. Overall, we are extremely happy with our new porch.

I went to visit their showroom, which has a wide variety of colors/products on display. I met a very helpful employee, and ended up having them come to my home. They presented me with a detailed proposal, and we were able to finalize the contract with a minimum amount of changes. The work was completed as scheduled, and I am very happy with the results.

The service performed was very well done. The quality of the work and product are excellent. We visited their showroom initially and spoke with a salesperson he helped us to set up an in home estimate. There was absolutely NO pressure put on us to make any decisions. My husband and I pretty much decided to go with them soon after he left. After we made the agreement we signed the contract and put up 1/3 of the money. The next 1/3 was paid in the middle of construction at which time an inspection of the work was also done. After completion another inspection was performed and we made the final payment. There were 2 builders working the project and they did a fine job. The company is very professional. The only reason I gave them a lower rating on professionalism is because the workers outside used some choice words at times that weren't appropriate for my 5 year old son to hear. The project took 7 days from start to finish ( weekend included). We had a separate company coming in to pour concrete on the day the completed our deck. The transition of work went very smoothly. We love the outcome of our MAINTENANCE FREE deck and would absolutely use them again.

I met with four contractors and Dave Wibbenmeyer of Outdoor Living was definitely the one who took the most time to explain his company and how they worked. He also listened the most to our questions and what we wanted. Though his initial proposal was not what I had in mind - when I e-mailed him a drawing of what I wanted, he was able to give me a bid nearly the same as the original proposal and the finished deck turned out to be exactly what we had in mind. In selecting the materials to use for the decking and rail, we loved that we could go to their Kirkwood store and see displays of large areas of the materials we wanted- rather than base our decision on a tiny square block sample. We upgraded to the Timbertech because we felt it looked very real compared to a less expensive product we were looking at. Going to the showroom also helped us visualize what the black rail would look like. Though our salesperson, Dave, was not there that day, the person in the store was expecting us and was very helpful. I put money down on the construction in January and they were ahead of schedule getting to the building. A mild winter and getting in early contributed, I'm sure. I didn't really watch them work much, just looked at the deck primarily after the workers were gone each day, and though I'm no expert, everything looked to be built very solid and the craftsmanship was excellent. We have yet to find any problems with the finished deck - pretty much looks perfect to us. We had a bit of a challenge for them to make the steps from the deck meet up with our pool deck, which involved moving the end of a retaining wall - and they were able cut the retaining wall blocks, pour a concrete pad for the step landing that that ended up being a better solution than thought we might be getting. The project manager was Darren McDaniel and he was very good at answering questions I ad throughout the process, offering good advice when decisions needed to be made and kept us informed throughout the project. I didn't really get to know the carpenters, but they seemed nice enough and worked very steadily. If they made any mistakes, Darren caught it before I ever did and everything looked great when they were done. This was a great experience and we love our new deck. I would definitely recommend Outdoor Living to anyone and also really like the looks of the Timbertech product (we chose the and quot;Walnutand quot; finish).

Outdoor Living was one of four bids I solicited: 2 storefronts, 1 through my landscaper's company, and 1 independent contractor. Their salesman Dave W worked with me directly, as did Pat Leahy, who I believe supervises / owns the business. Their bid was a good 30+% higher than the bid from another local storefront (using the exact same materials) that I ended up going with. Though Dave was initially responsive, coming out to my house right away to check out the job and review materials with me, his responsiveness decreased throughout the process, and it took him over a week to get a concrete bid back to me after I did the follow up visit to his showroom and sent detailed emails of what I wanted, though I told him I was preparing to leave town and needed the information to make a decision. Ultimately, the business's decreasing responsiveness over time combined with their significantly higher pricing encouraged me to take my business elsewhere.

My complaints: We never did a having a walk through to see if everything was alright. Also we installed a light system of 6 lights and so far 4 bulbs have burnt out, 2 about 4 weeks after we had the deck finished and 2 more about 4 weeks later, at approximately a cost of $15.00 a bulb. I spoke to the salesman and he said he would drop off two bulbs since the lifetime is 1000 hours. I never saw him and finally stopped in the showroom myself and bought two extra bulbs plus I picked up the two that I was told they would replace. I was also told that a work order would be put in to have someone come out and check the light system for any problems since I was having the bulbs burn out so fast. About two weeks later two more bulbs burnt out and I called my salesman and he said that he would drop off replacements for those two. I have to date not seen them. The company is competitive in price and was great in installing, but their after the job is done customer service is lousy. I hope that I have no more bulbs to replace since it was installed.

They were very pleasant and got right back to me offering assistance on where I could purchase the lumber I was looking for.

The salesman, Bill Martin, was outstanding. He was patient with all my questions and made sure everything was just the way I wanted it. The two workmen were very hard workers who did an excellent job. I would not hesitate to recommend this company to anyone. I know I could have saved money elsewhere, but I'm sure I could not beat the quality of workmanship.

The work was highly professional. They finished a week ahead of schedule.

Excellent from start to finish. Dave Wibbenmeyer (rep) came to the house before, during and after the project and kept in touch with us via phone and e-mail. He was very detail-oriented and gave us various options. All workers were courteous, professional and punctual. They worked hard and cleaned up each day when they left. We are completely satisfied with our new deck.

Very well. Everything about this experience was positive.

The experience was great. He was accurate with the bid and on time. He answered a lot of questions my husband had. He left us with samples of different types of decking material. He did great.

Great service from the moment I walked into the showroom until the moment I completed our transaction by paying the balance on the railings. They answered ALL of my questions completely and clearly (even though some of the were probably pretty stupid). They promptly visited my house to make measurements, order materials, and then quickly installed the railings...even moving the installation date up to accommodate my inspection date.