NEED COMPUTER HELP?

He was excellent! He came to my house and fixed my computer and also referred to me a place where I could get a nice refurbished computer. He also strongly advised me in the right direction as far as the operating system. He was very knowledgeable

I have had a hardware problem with a less-than-a-year old HP laptop, as the case has been separating, leaving the machine interior exposed. Though the machine was purchased through HP, they were not helpful at all, so I was looking for a local repair shop and found Steve on Angie's List. I sent an email on W night describing the problem, and he responded almost right away with very helpful guidance - pointing out that he's seen / heard of this issue with my model machine, describing the likely scope of the problem, the likelihood / ease of repair (sadly, not easy), and even giving me the name of a local shop who might be able to help, as it was too extensive for his usual range of service. He really provided a bit of respite in a very frustrating situation (I've attempted contact with 4 other local persons / shops with no helpful responses), and I'm grateful, as a lot of vendors would just not respond if they couldn't complete the service. I will definitely contact him again if I need assistance with computer-related service.

unknown

I left Mr Mutchler an email in the evening of Aug 25, 2014, and by 10:40 AM on Aug 26, 2014, he responded that he would be in the area and asked if he could come then. He came after a visit to another individual in Ballwin. Mr. Mutchler arrived at the expected time, and within an hour had my computer working at maximum efficiency. He removed several competing software programs which were slowing the computer's efficiency, enabled several programs which had somehow been disabled, and ran diagnostics. He offered me good advice on how to keep the computer at maximum efficiency and answered scores of questions I had regarding software programs---which internet security programs and anti-malware programs were in his estimation the best at preventing future problems with viruses, hackers, worms, unwanted cookies, etc. He was very knowledgeable and seemed to take all of my questions as a matter of fact. I felt his charges for his services were very reasonable. I definitely will call Mr. Mutchler again. He was very professional, very knowledgeable, and very helpful. I will also mention him to family and friends in the neighborhood who need computer services within the Ballwin, West County area. Thank you, Mr Mutchler, I appreciate your services and your expertise.

My laptop crashed, and I called him for advice. By phone, he offered some suggestions for me to try myself. Then, when I was unable to repair the problem, he came and picked up the laptop, took it to his office and promised to call within 48 hours. When he was unable to repair the problem (damaged sectors on the hard drive which had become unreadable), he admitted it and returned the computer to me at no charge. He referred me to a local merchant for a reasonably priced replacement unit.

Steve helped us get rid of a virus on our computer on one occasion, and tranferred all data to a new computer on another occasion. In both situations, he did an excellent job and was available for follow up to make sure everything was working properly. I felt his price was fair and he was very responsive.

Steve was great! He showed up on time, was very professional and completely removed the computer virus for a reasonable price.

He provided a complete and accurate estimate with lots of details that I really appreciated. It was easy to schedule the times when he came out. He was completely available by phone or email for my follow-up questions.

He can explained things in normal terminology so I could understand.

He encouraged me to call him if I had any questions about the operation of the DSL service. He knew what he was doing and he answered my questions. He's very reliable.

He helped me over the phone a couple of times and didn't charge me anything. Then he came to the house to work on my two computers and helped me understand the problems.

See above.

Steve was very prompt in answering calls, even if he was out of town. He kept all appointments, even during the holiday season. He made three trips to our house, plus provided service from his location. He is very professional and reasonably priced.