Midwest Flood Restoration

Robert came out the same day our plumber called him (on a Sunday afternoon). He checked all around the area to find exactly where there was dampness, then lifted the carpet and cut out the wet pad. He set up fans and dehumidifiers and sprayed to stop mold from growing in the dampness. He was prompt and professional, and we appreciated his willingness to come out at a moment's notice. He explained his procedures thoroughly. We highly recommend Midwest Flood Restoration and Robert!

Quite well. I began to search for a retirement village or assisted care apartment because could not find an honest company for repairs and other services. Midwest changed that plan within three days. They were quite professional yet kind. Every step was explained to me. I sent them an email before the job was completed because I was so relieved and excited that I could stay in my home. I will update my review when the work is completed. Thank You Midwest! March 28, 20 17

We had bathroom remodeling and when the folks were attaching the waste drain to the main outflow, a massive amount of not good water gushed out. For some reason, our pipes aren't emptying correctly. The water went from the main pipe area under the drywall to the furnace room which has the floor drain. It backed up, however. At the advice of a plumber, we called Midwest Flood Restoration to come out to help us clean up the mess, and ensure we don't get mold or other nasty stuff. The guy who came out said he could clean and dry out the place, and said he's powerwash the furnace room, though it wasn't part of the problem. I never could understand that--the water was from the overflow. But everything was in relation to insurance. Everything had to do with insurance. We just wanted a safe and dry home. He tore out two feet of drywall and insulation along one wall--about 8 feet worth. They then brought in dehumidiers and fans. By this time, the water had drained out the floor pipe, so I asked about cleaning the horrid mess in the furnace room. He looks at me like I'm crazy, and said they don't do that sort of thing, that it "wasn't part of the problem". Thankfully the plumber was still there and corroborated what I had to say: that the guy said he'd powerwash. He came out next day and did powerwash, and did a good job. They brought a second dehumidier. When I asked about using a disinfectant on the concrete, he just said they'd use some laundry detergent. Well, evidently when you get raw sewage on concrete, if you don't use the proper cleaner (including bleach), the microorganisms can actually start to break down the concrete. I asked about the smell, and he said they'd spray the Microban stuff again when they picked up the equipment. When his wife came to pick the stuff up, she wanted me to sign something saying I was 100% satisfied. I said I wasn't, there was no cleaning done other than the power wash. She told me, oh, they don't do cleaning or repair, just drying out only. Well, I would say the company needs to change their advertising then. She wouldn't spray the stuff again. Thankfully, I've already ordered a gallon of cleaner and Microban, both for our types of problems. And a gallon of industrial strength odor remover. We'll just handle the problem ourselves, rather than trust another "cleaning" crew. Bottom line: yes, they did dry out the room, and they did powerwash the furnance room when I demanded it. But no clean up, misrepresentations every step of the way. They left the job undone, and we'll have to pick up the pieces. Will be curious about the bill for this little adventure.

prompt responsive service

These guys seemed honest enough and gave us a fair offer of services. I was grateful, though, on getting a second opinion, that their diagnosis proved to be a bit excessive. Ultimately, I did not get service from them. I would use them in a pinch, if I knew the problem was already diagnosed, as I said, they were honest enough, and quoted me a fair price. Also, they were punctual, responsive, and even offered to begin working almost immediately. The only reason I am not giving them an A is that they spent more time selling me on their services, when ultimately the issue I had did not require their services.

During the short ice storm we had in February, the roof to my rental duplex developed a leak. The leak went undetected for a day or so, since the renter was out of town. Still, the damage appeared localized to just part of the rear bedroom, and I filed an insurance claim for some repair to a portion of the ceiling and the wood floor. However, attempts at those repairs showed the water damage was much more extensive, and my insurer directed me to contact a water mitigation company. They had no recommendations, so I chose Midwest after consulting the BBB and Angie's List. Besides, being in South City I felt they would be experienced with older buildings, like mine. Midwest was on site to inspect the situation within 2 days of my call to them. They were very accommodating to my schedule. Based on the inspection, I asked Midwest to proceed. They started the very next day. A section of the ceiling was removed, as was the entire wood floor. As the work proceeded, it became apparent that the entire ceiling needed to come down. At all times the debris and dust was well controlled, which was especially appreciated by my renters. Water content measurements of the exposed rafters and subfloor revealed significant dampness. The room was sealed off and the dryout with high capacity dehumidifiers began immediately. Progress was checked daily. After 3-4 days, the water content measurements returned to normal. However, close inspection of the rafters showed areas of mold. This required dedicated mold mitigation, which took another 2-3 days, involving both mechanical removal and chemical treatment. The room remained sealed and the air continuously HEPA filtered. Midwest met me at the site several times to assess the progress and to discuss the next step. Throughout the entire process, Mike Cahill and his staff were a delight to work with. While I had never before had occasion to need water mitigation, it was apparent that Mike and Co. had seen it all. They had all the industrial-grade equipment to get the job done. I would not hesitate for a second to hire them again.

We had a our finished basement get flooded not long back. When I called this company in a panic, a guy came over right away, looked around briefly and said he could dry out the carpet and remove all the lower two feet of drywall around the room between 4K to 5K (never giving an exact amount). He also said this price did not include replacing the walls, my insurance should cover it, and the insurance company prefers that carpets be dried out instead of replaced. In the meantime, I am having to move quickly in rectifying this situation given potential black mold and not getting any information from my insurer on whether I was covered. As it turns out I fortunately had this additional coverage but the standard limit for such coverage is $5,000.00, what they would have likely charged me and left me with torn up walls that I would have to pay someone else out of pocket to cover. My recommendation: don't pay more than 3k for drying carpets and removing lower walls and if you cannot find someone quick to do that, then pull up the carpet and pay the same person to both remove and replace your lower drywall (if it gets wet to prevent black mold).

They were wonderful, always on time, very communicative, caring, neat, and reliable. They explained exactly what they were doing, and I highly recommend them.

Everything went well, and they did a good job the cleanup.

Everything went great. They were very professional and helpful.

I was pleased with the quality of their work. However, their pricing was suspicious. They did not give us any sort of estimate for how much the work would cost. We told them our insurance would cover $10k in damages, only part of which would go toward them (that amount also needed to cover concrete removal and replacement as well as rebuilding the finished basement). They made us sign something acknowledging that they wouldn't know the price until finished. When we got the bill, they charged us over $5,000, which is more than half of what we told them our insurance would cover. (Thankfully the insurance ultimately increased over coverage, otherwise we would have been in bad shape due to the high cost of Midwest Floods' work.) When I reviewed the charges, a number of items didn't make sense. For example, they charged us for over 20 boxes (to store items from the basement) when they only used two! A number of charges also appeared redundant. I'm suspicious that they might have tried to take advantage of us because our insurance was covering it (and possibly also because we were out of town while they were working). I would use them again (hoping I'd never have to) based on the quality of their work, but I would demand an estimate beforehand and ask for updates during the process because their bill left me suspicious.

The were awesome, came when we needed them, worked efficiently and very professional.

They were fantastic! They gave me letters from satisfied customers. They found some things in the basement that I didn't know was down there. They were wonderful! I wrote them a letter to tell them how happy I was with them. I was going to file a claim with the insurance company, but then found out that my rates would go up a lot! I thought they did a really good job. They put everything back the way I wanted it. They were very professional. I wouldn't hesitate to give their name to anyone!

Nice job. Not everything was put back in place and the floor will still need to be mopped to remove the residue remaining from the power washing and disinfectant

I think they did a fantastic job. They took care of all the paperwork for my insurance company, which was very nice and I didn t have to pay for anything. They also took out all of the damaged stuff and hauled it away for me. They were supposed to move some stuff back, but it took a little longer but that was partly my fault. They cleaned everything really well.