Services we offer
Reviews
1.32 Reviews
Showing 1-2 of 2 reviews
ANNE C.
07/2007
appliance repair
+ -1 moreI DID EVERYTHING. FILED THE PAPERWORK, CALLED THE COMPANY AND TALKED WITH A REP. HE ASKED ME IF I WANTED TO DO THIS QUICKLY. HE SAID THAT I COULD CALL UP THE LOCAL MAYTAG, BUT I WOULD HAVE TO PAY THEIR SERVICE FEE. I DECIDED THAT I WANTED THE FREE OPTION AND HAVE THE PART MAILED. THEN THEIR WAS NOT INFORMATION INCLUDED WITH THE PART ON HOW TO INSTALL THE PART. I SPENT ABOUT 45 MINUTES TRYING TO FIND A PHONE NUMBER TO CALL. THE MAYTAG IN THE AREA DOES NOT DO SERVICE CALLS. I GOT PHONE NUMBERS FROM BOTH THE MAYTAG STORE AND SERVICE CENTER THAT LEAD NO WHERE. I CALLED THE STORE AGAIN AND THEY FINALLY GAVE ME A NUMBER THAT WORKED. I WOULD LIKE FOR THE COMPANY IN THE FUTURE, FOR OTHER CUSTOMERS, TO PROVIDE THE INFORMATION OF PHONE NUMBERS TO CALL TO GET SERVICE.
Description of Work: RECALLED THE INSIDE DOOR OF THE DISHWASHER BECAUSE THEY CATCH FIRE.
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Yes, I recommend this pro
MARY ANN & JERRY W M.
06/2006
appliance repair
+ -1 moreI'm shocked. Maytag used to have a good reputation. We wanted it fixed, and it took 4-5 days to get them out initially. It would have taken at least as long to get them out again to actually fix it. I called back to get a phone number and address for their corporate office to make a formal complaint and get my money back, and they wouldn't give it to me! I had to hire someone else to get it done in a competent and timely manner, and he fixed the water pump (exactly what we knew it was to begin with) within 20 min! I will never buy another Maytag product, because of their poor service, even though I have been a lifelong customer.
Description of Work: Our washer was leaking, and we had just gotten the floor replaced because of a past leak. We have a service policy with Maytag. I called, and I got a child on the phone. He asked me to turn it on again to make sure of the problem. I told him, "I just cleaned it up!" I asked for a service mgr., and he said there were none available, even though he admitted they were in the room with him. Managers will not take calls, and he only gave me the option of leaving a voicemail, which they promised to return in 2 hrs. It was 4. I asked the serviceman to bring a water pump specifically because I knew that was the problem. He didn't have one. This made me angry. The serviceman tried to tell me not to get mad at him since he only makes 6 dollars an hour, even though I asked specifically for him to bring the part. I asked him to wait for me to call the service dept., and he wouldn't.
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Contact information
7345 S LINDBERGH BLVD, Saint Louis, MO 63125
www.maytag.comLicensing
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Service Categories
Appliance Repair,
Appliance Sales and Installation,
Appliance Repair - Small
FAQ
MAYTAG is currently rated 1.3 overall out of 5.
No, MAYTAG does not offer free project estimates.
No, MAYTAG does not offer eco-friendly accreditations.
No, MAYTAG does not offer a senior discount.
No, MAYTAG does not offer emergency services.
No, MAYTAG does not offer warranties.
MAYTAG offers the following services: APPLIANCE SALES & REPAIR.
Contact information
7345 S LINDBERGH BLVD, Saint Louis, MO 63125
www.maytag.com