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Lanford's Custom Cabinets

Cabinet Making, Kitchen and Bath Remodeling, Cabinet Refacing and Refinishing

About us

Builder of custom kitchen cabinets,bars,bookcases,mantels and vanties. FREE CABINET INSTALATION

Business highlights

30 years of trusted experience

Services we offer

Builder of custom kitchen cabinets,bars,bookcases,mantels and vanties. free install on cabinets

Services we don't offer

refacing

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

ask for details



Accepted payment methods

Check

Reviews

4.84 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
0%
2
0%
1
25%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.8
responsiveness
4.4
punctuality
4.8
Showing 1-4 of 4 reviews

Benjamin S.
08/2014
1.0
custom cabinets, home remodeling
  + 0 more
I would really prefer to write an A+ review. Unfortunately, I cannot do that because Charles is not a man of his word. Here's the story: I contacted Charles after being referred by a friend/neighbor. We were at their house for a Super Bowl party and loved their kitchen. Being in the market for a kitchen remodel already we asked for a referral. Our first contact with Charles was in February. We had him out to the house to discuss options on March 5th. We liked what he had to say and the samples he brought along to show us. We invested hours in the meeting and thought we had a solid game plan for our kitchen remodel to be completed before the kids were out of school for the summer. We offered him a check on the spot to hold our place in line and he refused but assured us that he would fit us into his schedule. Drawings were to be the next step and he thought he would be ready to present those within a few weeks. I waited almost a month to call him back. He said that he was a little behind and asked me to check back with him in a couple of weeks. I waited a couple of weeks and received the same answer...but there was a twist. We were no longer on track for having the work completed before the end of school. We were now looking at early summer. We were bummed but still excited about the prospect of the new kitchen and willing to wait another month to be able to use Charles. When I called him back in the late spring, I learned that our project had been pushed towards the start of the school year. The next chapter of this story opens with contact on June 19th. He invited us to go see a project he was finishing up in an adjacent subdivision. My wife was unable to swing by with me so I met him at the house and it looked beautiful. The color choices were darker than we like but the craftsmanship was amazing. We discussed our project again and he still refused to accept a check from me but did state that the date had slipped again and it would now be at the end of September. I told him that we were planning an event for the first weekend in October and that the kitchen needed to be completed by then. He gave me his word that everything would be installed and the job complete before the party. I told him that I would feel much better about it if he would take a check to hold the spot in his schedule and he refused but told me again that I had his word that he would not put another job in front of mine. The final chapter: I reached out to Charles on July 25th but didn't receive a reply. I tried again on August 5th and got hold of him. He told me that he was out of state working on a hotel remodeling project that he had picked-up. I asked him about our project and he told me that he was no longer sure when he would be able to get to it. I reminded him that he had given me his word that it would be done by the first weekend in October and that I had tried numerous times to give him a check to hold our spot but that he had GIVEN ME HIS WORD that our place in line was secured. His answer involved something about a bigger opportunity and an offer to get us in towards the end of the year. Enough was enough and I informed him that we would not be doing business. Epilogue: Charles is an amazing craftsman but a horrible businessman. His "word" turned out to be worthless and he lacks integrity as shown by our interactions.
Description of Work: All that Charles did was string us along with empty promises and hollow commitments. We lost about 6 months dealing with him and we are now back to square one for our kitchen remodel.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


samantha P.
03/2014
5.0
custom cabinets
  + -1 more
We are finishing up our kitchen remodel and Charles did all of our cabinetry. I highly recommend him. He has been wonderful to work with and incredibly helpful ever step of the way. He has gone above and beyond to make sure all aspects of our project have gone smoothly, speaking with the electricians, our carpenter, the appliance salesman and making a point of being involved when templating was done for our granite counters. He even designed the shape of our kitchen bar counter! He is creative and his work is beautiful.
Description of Work: Cabinet design, build, installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brian L.
04/2012
5.0
custom cabinets, home remodeling
  + 0 more
After moving into our home we decided to have some built in bookcases constructed. We were referred to Charles Lanford of Lanford Custom Cabinets by an interior designer we were working with at the time. Charles came in surveyed our project and discussed ideas on cabinet design. He came back a couple of weeks later with a design and sample doors and finishes for us to select. Charles was able to refer us to other contractors to perform some of the tear-out and construction work to prepare the space for the bookcases, by the time the prep work was complete Charles came back to install the bookcases. During the entire process Charles was very responsive to our requests and made some changes along the way that really enhanced the final product. Overall we were very pleased with Lanford's work and attention to detail. We would highly recommend him for any bookcase or cabinet work.
Description of Work: Charles built custom cabinets an on either side of our fireplace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$6,300

Ron T.
12/2009
5.0
custom cabinets, cabinet refacing, home remodeling
  + 1 more
I have a remodeling company (Regent Remodeling Inc.) and Charles has built the cabinets for several past jobs that I have been on. From the simple, to absolutely extravagant, and elegent. He can build just about any cabinet to fit whatever need, and any size you need it. This particular build, I needed a 22" corner wall cabinet because of a window above the sink. The standard size is 24. Nowhere else would have been able to accomodate. Typically, Charles installs his own cabinets, and does as wonderful of a job installing, as he does building. He has always been thorough, consise, proffesional, and trustworthy on every job I have worked with him on. Unless, my customer has a specific company that they want to use for their cabinets, Lanford Custom Cabinets is the only company I use for my kitchens.
Description of Work: I was remodeling a house to sell and had Lanford Custom Cabinets build about 18 feet of base cabinets, 16 feet of wall cabinets, including a pantry w/ rollout shelves, a lazy suzan corner base, a desk, and a spice drawer. All cabinets were done in maple with shaker style doors. Charles did the staining and clear finish as well. He also stained and finished the maple crown mouldings for the cabinets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

    Contact information

    5704 sundesert cir., Saint Louis, MO 63129

    www.lanfordscustomcabinets.com

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Cabinet Making,
    Kitchen and Bath Remodeling,
    Cabinet Refacing and Refinishing

    FAQ

    Lanford's Custom Cabinets is currently rated 4.8 overall out of 5.
    Lanford's Custom Cabinets accepts the following forms of payment: Check
    Yes, Lanford's Custom Cabinets offers free project estimates.
    No, Lanford's Custom Cabinets does not offer eco-friendly accreditations.
    No, Lanford's Custom Cabinets does not offer a senior discount.
    No, Lanford's Custom Cabinets does not offer emergency services.
    Yes, Lanford's Custom Cabinets offers warranties.
    Lanford's Custom Cabinets offers the following services: Builder of custom kitchen cabinets,bars,bookcases,mantels and vanties. free install on cabinets
    refacing

    Contact information

    5704 sundesert cir., Saint Louis, MO 63129

    www.lanfordscustomcabinets.com