JERRY'S CUSTOM UPHOLSTERY

He was very rude on the phone. He essentially told me he didn't want the job-he said he was very busy and cut me off on my inquiries. I wanted to ask him some questions regarding the repair and how long it would take but he didn't want to spend any time on the phone with me. He just wanted me to bring in photos of what I wanted done. I felt it was difficult to see and recognize what needed to be done with a photo. I wanted to discuss the repair with him as this is a very nice cherry table handed down to me. He would not consider coming to my house to assess the work to be done. I did try to explain my concerns-but he cut me off and basically said he was too busy.

I selected Jerry's Custom Upholstery because of its proximity to Anatol's Fabric Outlet in Webster Groves. At the East Kirkham Road location, Mr. Garrett operates a store-front business, where someone takes the order and deposits. Prior to the delivery of the finished work, I HAD NO FACE-TO-FACE interaction with Mr. Garrett. I had to rely on the ability of the woman at the store-front location, and phone conversations with Mr. Garrett, to explain what I wanted to have done. In spite of what I thought were clear instructions, the upholstering was done incorrectly. The lesson I learned from this experience is that it is essential to talk in-person with the individual doing the work.

Jerry did not do the work. He made an appointment two days before to meet me at his Webster Groves location. He didn't show up. When I called him at the appointed time, he was at his other location (CWE). It was clear that he had completely forgotten. He offered to come meet me if I could wait there another 20 minutes or so. I thought if he couldn't meet me to see the project, he would be hard to work with.