JC PENNEY HOME FURNISHINGS STORE

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Our experience was far from pleasant. The anticipated delivery time got pushed back several times, and never did our sales person tell us that the fabric for the furniture had been discontinued, and the manufacturer was scrambling to even make the furniture. I would think twice before ever ordering from them again. We went months without family room furniture and ended up ordering from another company who was able to deliver the furniture within a matter of weeks from the time of our order. Estimated cost was $1,500.

We bought a couch, love seat, and ottoman from JCPenney and in a short amount of time, it got out of shape and started pilling. As we approached 1 year, it dawned on me that they may consider those problems that would be covered under warranty. I called and they sent someone out right away. He immediately authorized us to exchange the furniture for something else. I was amazed at the fantastic customer service they provided and would recommend their furniture department to anyone.

Saleswoman, Judy, was patient and pleasant to work with. Furniture was delivered on time and I was impressed that the furniture was wrapped in plastic during transport. The couch and love-seat, however, was out of shape and balling up within months and looks like ten year old furniture now. We're not at all happy with the product, but the service was fine.

It went great. Barbara B. suggested we wait for an upcoming sale to buy the shades we wanted. We saved money thanks to the sale. She was also very helpful in shade color selection. We are not great with selecting colors or home decorating so her help was much appreciated. The only negative comment I have is that shades like this at Penney's at regular price seem overpriced. I've talked to others who purchased shades at Penney's and they also got their shades on sale. Perhaps if Penney's had a more competitive starting price on their cellular shades they wouldn't have to run so many sales during the year. I would give Penney's a C on pricing except that in this particular instance (thanks to the sale) the price was good. Another thing to note - we decided to install the shades ourselves rather than pay to have them installed. Installation was fairly easy.

The decorator that came was professional and friendly. She offered good advice and was very helpful. Installer was also nice and everything looked great when they were done.

SALES REPS WERE HELPFUL ONCE NOTICED, PRICES WERE VERY HIGH, BUT IS ONE OF FEW LOCATIONS THAT ACTUALLY SELLS PINCH-PLEATED DRAPERIES. SAVED $800 DUE TO SALE. LOOK FOR THEM TO HELP TO AFFORD QUALITY.

THE BLINDS WERE A GOOD PRICE. THE BLINDS WERE OF EXCELLENT QUALITY. THE INSTALLER AND SALESPEOPLE WERE HELPFUL AND PROFESSIONAL.

SATISFACTORY.