Holper's Pest & Animal Solutions

The gentlemen from Holper’s came a day early and broke in to my locked yard to obtain their trap. I had discovered that everything this company catches in traps, they KILL. There is no humane solutions to a critter in your attics with Holper’s. I have the footage from my camera of their employee hopping my privacy fence and removing the trap with the opossum in it. This gentlemen never went in to my attic and I am not sure he was even on the roof of my home. I have been billed $219.00 already and they are attempting to bill me another $109.00 to pick up their trap. I had already contacted a home pest service and he gave me instructions on how to handle the opossum and the trap before Holper’s came back. I will never do business with a company that breaks in to a client’s home against their wishes. Not a good way to please the customer.

Holpers does a great job!!!! Thank you.

They did an amazing job. I also like keeping things local and they do a great job. Thank you Holpers.

Dakota, our technician, explained in detail what he was going to do and listened to our requests.

I contacted Holper’s after the first person I talked to (whom I really liked) had to go into quarantine because a family member had Covid. David, the Holper’s serviceman came out on Saturday December 26th. He said it would cost $189 plus $79 for each squirrel caught. When I said I had a 10% Angie’s List coupon, he called his office and said the price was $199! Although I was not exactly happy about this, I did pay. For two weeks, with a few visits from David, no squirrels were caught,, He had various explanations for this. I finally emailed Holper’s on January 9th and said I no longer wished to use them. I called on Saturday January 10th to make sure they knew I had cancelled their service. I was told that David would come out on Monday to remove the traps. David came, I think –I did not go out to see, but the dog barked so I suspect he was here. I then received an emailed bill from Holper’s: $49 for “a lost trap” and a $79 for a “dead squirrel.”

There's something fishy about Holper's service. I can't go so far as to call it fraud, so I'll just detail our experience here. We posted a squirrel removal job to Angie's List and Holper's responded promptly. They came out and set two traps ($199) with a $79 fee for each squirrel pick-up. For a week, they caught squirrels at a good clip, so many that we wondered if the problem was solved. When we asked one of the technicians about how the cardboard monitor looked, he said that they hadn't put one up. In other words, they'd caught squirrels for a week, but not made an effort to determine if they were still in our roof (it is company policy that the monitor must be undisturbed for seven days before they will seal up any entrance point). This isn't just one technician's errors. Three different technicians worked at our property during the prior week. After several more days, on August 5th, we asked Holper's to remove all traps. This might just have been an error, but a recent billing issue leads me to believe that there's something more systematic at work. On September 5th we received a bill in the for $79 for a squirrel pick up (dated August 5th). Holper's had my credit card information and charged me for this pick-up on August 5th. When I wrote about this billing error, they responded that no, no, that's from a prior pick-up, the day before. I'd never received an invoice for a squirrel pick up on August 4th (or requested one, from what I can currently gather). When I requested the inspection report, I received something conspicuously different than what the technicians usually send: i.e., not an inspection report at all, with a technician's signature and notes; What's most curious about this billing practice, of course, is that Holper's waited to send this bill for 32 days (they issued the bill on September 1st) and that there's no explanation for why this bill was not charged, like all others, to my credit card on the day of the service. Together, these two events make me extremely suspicious of the company and I would strongly recommend that others look elsewhere for their animal removal needs. If you do go with Holper's, I'd strongly recommend paying by check, as you go, so as to avoid the aforementioned billing practice.

I am always most happy with their work & professionalism; do not hesitate to use this company.

I called to set up an estimate on attic insulation with this company. They had to ask someone else to call me back to set it up, which they did. On the day of the estimate, the appointment time came and went with no estimator. I waited about an hour, then called them to say the appointment had been missed to ask what happened. They said again "Someone else sets those up, I'll call them and they will call you to reschedule." Never heard from that person, nor received a simple apology for them missing the appointment. I should not have to hunt down someone to give them business. Terrible customer service and extremely disorganzied office, it seems.

Everything went well. They were very knowledgeable on how to insulate homes.

The guys that came to my house were great. They were on time and were very professional. I was very happy to see that they did not leave a mess in my home. If you are looking to have insulation done in your home I highly recommend calling Holpers.

Made an appointment, and they didn't show up or call.

Response time was great and the technicians who visited were very pleasant.

Its been 5 weeks and no mice so far so good

I wouldn't use anybody else. They're fantastic. They know what they're doing. They come out as soon as I need them. I would highly recommend them to others.

They're fabulous. The technician is terrific. They're reliable and show up when they said they would show up. I've had them take care of mole problems as well.

The company had availability the next day after I called, on a Saturday, and I was given a window of 1 to 4 pm, but advised that the technician would call when "on the way". He called right at 1, and was there a few minutes later. Before he stepped off the entry rug, he donned protective booties over his work shoes - a nice touch. I showed him the area (inside the dining room near an exterior wall) where we'd been seeing dozens of "flying ants" (I inspected the insects and had determined they were carpenter ants, not termites, thankfully), and we found a few. He took a further look around inside, then went outside and very quickly found the entries/exits to the nest (inside the wall) and pointed them out to me. He offered to "walk away" at that point at no cost, and allow me to treat, which was nice - but I told him that I was sure he'd have the right treatment and was already there - so just asked him to go ahead and take care of it. He proceeded to blow a dry powder (I think) chemical into the multiple entry points, and when complete, knocked on the door to complete the transaction...and at that point, he knocked $20 off the regular price. No sign of the carpenter ants since, and that's been over 6 weeks ago.

They were on time and very nice, haven't seen a bug inside since they were here!

Very good. Technician was knowledgeable and informative. Work was completed and instructions given for follow up.

Caught groundhigs & racoons and were prompt on picking them up when I called.

They were very professional and he didn't to try to take advantage of me by trying to sell me something and I will recommend them.

Holper's immediately identified that we had a termite problem. Treatment was done 2 weeks later. The men who serviced our home were friendly & worked efficiently. Has only been 2 weeks since our treatment, so hard to tell if it has been completely effective. Thankfully, we have not had the termites swarm.

Great...Placed traps outside of home. Within 2 weeks mice were gone. Traps safe for children and pets. I subscribed to ongoing service to prevent further problems with mice. The price I am quoting is an estimated yearly cost. Initial visit plus $25.00 per trap plus service every 3 months.

Decided not to use at the current time

They are always prompt and quick, then provide a short report of what is going on (for example, moderate activity, etc.). If I see them they are happy to answer any questions, but usually they just show up and do their job!

We purchased a "fixer upper" home in April 2015 and required a termite inspection. Holper's came out and did the inspection. The inspector was on time and did his inspection. When he was finished, he walked me through his entire inspection. This was the first time I had ever encountered termites and didn't have any knowledge other than what I had read on the internet. He explained everything including the options available. He also gave us information on potential damage, where and what to look for. I scheduled the service and 2 men came back and performed the treatment. The men were very nice, helpful and courteous. They answered every question that I had in detail. They also gave me the same information as the inspector did on the potential damage. Since this was a "fixer upper", we were able to fix all of the damage. It was a relief to know that when we pulled out the basement window where the termites had been present, that they were completely gone and we were able to replace all of the damage. The package we purchased included a yearly warranty renewel for $100.00 for 10 years. As long as we have Holper's come back every year, if they find any termites, they will perform an extermination free of charge. The warranty is transferable. They also sent us a letter and an email reminding us that it was time to renew. Everyone we worked with at Holper's was great including the office people, inspectors and exterminators. I would recommend Holper's and use them again.