Hermann London Real Estate Group

My experience with this firm and its unethical agent Phillip Vincent has resulted in real estate fraud and legal action. I would caution anyone contemplating business with this firm to choose another. Unfortunately, complaints to its management, e.g, Adam Kruse, 314-210-5115, yielded nothing because he just wants to protect his agency from legal action. Update: Phillip Vincent isn't even a licensed agent and posing/operating as a licensed real estate agent when you're not is an extremely serious (criminal) offense according to the Missouri Real Estate Commission (MREC). Unfortunately, Adam Kruse, doesn't take these matters seriously and is an enabler of this unethical/criminal behavior and allows Phillip Vincent to continue to conduct business in his firm's name unabated. A complaint with the MREC will be filed and prevent this unlicensed agent from victimizing/defrauding others.

poorly because he was trying to buy my properties

Very professionally done and satisfactory service.

They are fantastic. Tom does a really great job managing the property. He interviews tenants, meets with contractors working on the house, takes care of repairs and also quickly responds to any tenant issues that occur. I live in another state and have been using Hermann London for over three years and would highly recommend them to anyone who was looking for someone to watch over their home. Response times are quick and I feel at ease knowing they have an eye on my property.

They have great communication when any issues come up, and they quickly resolve needed maintenance and repairs. I can go on-line to see charges and copies of vendor repair invoices during tax season. They also conduct quarterly inspections of the property and have found good qualified tenants.

Herman London Group, specifically Tom Potter has managed my rental condo for 5 yrs and have done a great job! Tom is timely, very responsive and has made my renting of this unit worry free. Definitely recommend most highly!

Hermann London is a great company to work with. Their staff is very professional and always eager to help. My property manager Holly is amazing. She takes great care of my properties, and my tenants. She is great in giving me updates and bringing up any issues right away. She always offers solutions to issues and is very attentive to both tentans and property owners.

Everything has been such a breeze! I live out of state and I know my house is in good hands with Hermann London. I had so many issues when I tried to manage the property while living out of state, but since hiring Hermann London there is seriously not one thing I have to worry about. The rent money shows up in my bank account every month and every 3 months Hermann London does a walk through of my property to insure my renters are taking proper care of the dwelling. I would absolutely recommend Hermann London to ANYONE who needs a property manager--THEY ARE AMAZING!!!

Overall: I was highly disappointed with this service. I decided to lease my home after finishing my medical training in St. Louis. I was excited about finding a property manager (PM), as I was moving across country and I wanted to leave my tenants and my property in good hands. Unfortunately, this PM was never fully engaged (except when it was time to collect his share of the rent). I found myself having to deal with multiple issues from a distance - the exact opposite of what I was looking for. I WOULD NOT RECOMMEND this service to anyone, particularly young professionals that reside outside St. Louis. Price: This PM charged a reasonable commission of 8% of monthly rent. Unfortunately, I felt "nickeled & dimed" for every upkeep and repair. After the first two estimates, I surmised that the PM was charging a high - markup for simple handyman chores. I started finding estimates from other sources that were much more affordable. Quality: This PM had numerous promises that he did not keep after I signed the contract. The contract required property checks every 3 months by the PM with reports to me. I only received one report in 12 months. The PM also did not maintain (or visit) the property when the property was vacant. I made an unannounced visit to my property shortly before my second tenant was scheduled to move in. I was shocked at the state of the property. The yard had not been mowed in months. The house needed cleaning. I spent a frantic 48 hours touching up paint, vacuuming and waxing floors. It was evident that the PM had no intention of preparing the property before the tenants moved in. I was particularly upset with how the PM transitioned tenants in and out of the property. After the first tenant moved out, none of the utility bills were transferred into my name although the utilities remained on. Several months later, I was contacted that I owed a total of nearly $1000 in various utility bills (during the months the property was vacant). These were utilities that I had trusted the PM to take care of when the first tenant moved out. Responsiveness / Punctuality: PM was generally unaware of what was going on with the property. His standard answer to most questions was "I don't know." When tenants had concerns about the property, he would generally just forward their emails / calls to me without bothering to investigate these concerns himself (much less come up with a solution). Professionalism: Poor. The PM decided to terminate his contract and gave me his two weeks? notice. Less than 3 hours after sending me an email stating his pending departure, he drove over to my property and told my tenants that he would no longer be their property manager. This was before he and I reached an agreement on how to proceed. My tenants (who had just moved in 2 days before) were left thinking they were without property management coverage and contacted me frantically. This was highly unprofessional and honestly spitefully done by the PM.

Fact: I gave three months? written notice that I would not be renewing my lease on June 5th 2013. Fact: My rent was paid through the end of my lease, June 5th 2013, as agreed. Fact: By mutual agreement, I moved out on May 11th to allow a new tenant to move in on May 15th. After I moved out: The property manager claimed I broke the lease by moving out early. Nine days of unused rent were withheld. By mutual agreement, I moved out 24 days before the end of my lease. Only 15 days of rent were refunded. Part of my security deposit was withheld. The property manager claimed that $300 of the security deposit was supposed to be nonrefundable. The Pet addendum clearly shows it was a deposit, not a fee. The property manager claimed the owner incurred over $1,100 in expenses for advertising and commissions because I moved out early. He would have incurred the same advertising and commission expenses, getting a new tenant, regardless of when I moved out. I was charged for unnecessary repairs. The only repair required was a broken screen door handle which I replaced. The Herman London Group Move/Out Inspection Report, filled out by the property manager, confirms that. I was charged for rekeying the locks for the new tenant. I had to go to court to recover my money from the owner. The judgment was in my favor for $1,176.00. I?ve filed formal complaints with the Missouri Real Estate Commission and the Better Business Bureau. The property manager lied in his sworn affidavit to the Real Estate Commission. The Hermann London Group denies any wrongdoing and blames everything on the property owner who lives and works in Georgia. I'm a senior citizen on a fixed income. I resent them trying to push me around and cheat me.. I consider them unethical and dishonest. I will never use The Hermann London Group again under any circumstances! I would not recommend them to anyone ever!!