Geek Squad - Best Buy

Tech was excellent. He went over everything and made sure all was working according to my satisfaction. Would recommend him any time.

unknown

I left. The problem is not with me. All websites suggest that I update the browers. Tried--nothing happened. Still same messages.

It all went great! They know what they are doing!

unknown

They diagnosed it properly, ordered the part, and fixed it 5 days later. The only downside was the cost, which was rather high...a total of $485.00.

Best Buy would not repair - or even look at - a printer we bought from Eager road store in St. Louis. (Brentwood.) We did not pay for a warranty when we bought the printer. Best Buy stated that they could look at the printer if we had purchased their insurance policy, but would not allow us to pay for services! Policy prevented them from helping us after the sale. Called the national HQ. They suggested we try another Best Buy! Geek Squad bent over backwards in repairs a few years ago. What happened?

It went very

.

I didn't hire them. After being on hold for 24 minutes, I reached a technician who advised that they could only work on home theater systems that had "Harmony" remotes. (I have a Denon remote). So, in order for these people to re-program my home theater components, they wanted me to purchase a "Harmony" remote system. They don't appear to be well versed in any type of tv repair/home theater system re-programming unless it's something they sell themselves. By limiting to 1 product, I don't think this business deserves to be in the category of television repair. I'm going to call one of the other recommended businesses in this category.

They're very good. They come out and explain everything. They're really terrific. The gentleman that came out was really nice. He gave me his personal card. They're clean and efficient. These people don't intimidate me. Their prices are very fair. The quality of service was excellent. Their professionalism was perfect.

It was not so good. The lack of knowledge was problematic.

While they did unfreeze the computer, it soon was malfunctioning again. The worst part was they lost many files, both on the laptop and external hard drive. They could not explain why the files were lost. Would not go back to them again.

I needed a new TV as the picture tube on my circa 1998 TV was going out. First, I reviewed relative websites, including Best Buys, for price and consumer reviews. Found one I liked at Best Buys, and arrived on a morning weekday (not as crowded as weekend shopping). I was immediately hooked up with a sales person, told them what type of TV needed and asked many questions. The sales person was extremely polite, listened and answered all my questions and made really good suggestions (i.e. HD, TV size). I purchased the TV, and they loaded the TV into my car, and advised if I could find a lower priced competitor within 30 days, Best Buys would meet that price. And they would also recycle my old TV for free. Overall, an excellent shopping experience. UPDATE 7/27/2011 Was inaccurately advised that recycling of old TV was free. I brought in my old TV to Best Buys and found out recycling would cost me Ten Dollars. This is per U. S. Government, and not Best Buy policy. However, received Ten Dollar Best Buy gift card based on my previous purchase (Reward Zone) of new TV. It was quick and easy. Pulled in front of Best Buys, ran in and secured help with unloading old TV set. Please note that I came on a weekday morning within 20 minutes of the store opening to avoid crowds. Sorry to Angies List for the incorrect information regarding free TV recycling.

see above, dont use Best Buy, left hand doesnt know what the right hand is doing...

Found the replacement computer I wanted, took it to them, waited maybe 20 minutes, picked it up and paid for everything.

They were very nice. The job was very efficient. The price was fine. The quality of the work was perfect.

Went well, cam on time and explained what they did and how to use.

When I called and explained my computer problem, I was told the visit would take 3 to 4 hours and cost around $399. The technician was on time and went right to work. He was able to fix the problem by optimizing my computer. He removed startup items, updated wireless card driver and bois firmware. It took less than an hour and cost $139.99. He was very helpful in explaining what he was doing. My PC has been problem-free ever since his visit.

Very well. There were two different people who came out but they were both patient with my questions, clearly showed me how to use the new TV & DVD, programmed everything so it was ready to go. When the TV was calibrated I really had no idea what this was, but the technician clearly showed me what changes had been made to my TV. Also, the technicians were pleasant and I did not mind having them in the house. I have to admit that when Best Buy bought the Geek Squad I was a bit skeptical. I thought they might just hire people at a low wage and not train them well. The people I had do work seemed to be knowledgeable. I don't always seem to find this!!

The first time the repair tech was to come out, he arrived 1.5 hours after his 2 hour window and then said he needed to order parts which would make the total for service and repair $350. They were to call when the parts came in, 5-7 days. After 7 days, my husband spent an hour on the phone with the national number trying to figure out the status because they won't connect you to anyone local. Finally, they said the parts were in and the tech was supposed to come the next day. After he was supposed to be there, he called to say he wasn't coming because their computers were down. Came 2 days later and spent 1.5 hours to say it still needs additional parts and they'll be out the next day. The next morning a different tech came who had no idea the other guy had been there the day before and didn't have the parts. Then the original tech scheduled to come at 1:30 so I could run home from work. He arrived at 3:00 for a 15 min. job that turned into 50 and then he needed to order another $500 part. At that point, we called and told him not to order anything, not to charge us anything and not to return because he had no confidence in what he was doing. They were disorganized and not knowledgeable, did not come when scheduled, and on top of it, their customer service was horrible and you can't reach anyone local to talk to about what's going on.

They brought the dishwasher in and removed the old one. They installed and hooked the new one up and disposed of the old one. They were helpful, friendly and punctual and did a good job.

I think they did a pretty good job removing the viruses and getting it back to me fairly soon. They did however end up removing Windows Explorer completely from the system. I have since talked to other PC people and they said that they shouldn t have done that and they considered their work to be amateur.

They completed the job with expertise. They absolutely knew what they were doing. They finished very quickly. They noticed that one of the computers was running slow and with no pressure offered to install more ram if I wanted them to. I will call on their services again!

By and large they were very professional, very knowledgeable. They had a staff of about five in the store. They know what they are doing they tell you what they are doing. I found out over time you can spend hours on this stuff if you don't have someone that knows what is going on.