Geek Squad - Best Buy

I purchased a SAMSUNG SMART TV 60" IN 12/12. APPROX. 8/14, noticed dark spot in middle of TV at bottom - a semi-circle. First available opportunity, called Geek Squad as I had taken the best warranty coverage out BEST BUY offered at that time. It was not cheap, by any means; however, I had a 2 year payment plan and this cost was included. As a matter of fact, my last payment will be 12/14 (1 month prior to end of agreement). I was not concerned because I knew the GEEK SQUAD had excellent techs and had experienced computer assistance in the past. I, as well, knew from friends that this type of issue could arise and thus make sure you take out the best warranty available. The cost would have been $12xx.00 approximately, as I believe I noted in paperwork; I paid nothing for this repair. The most important thing I want to stress is the PRIMARY Tech named Sanjay (Sonny). I have his card but will keep it to first names. He was super. He understood IMMEDIATELY what had occurred; got on his computer/phone and set up the repair of this unit. The actual repair/replacement was done on 9/5/14. I would either have a new TV or a new screen replacement; it was indicated either one would be as good as the other, so to speak, using my words. The gentleman with Sonny originally was super, too. The lady that was with him during the actual repair was super, great, personable and knowledgeable, as well. Sonny is very, very professional; very calm, i.e. patient when I was going through my story. There was so much he did; checked; re-checked and answered a foolish question of mine as he was preparing to leave; helped me with the remote and never acted agitated. They were very considerate about my house, belongings, etc. Very respectful. I add, too, that he consistently called, verified times, verified when he was close and maintained contact at all times. It was really something I value, is "talked" about by other vendors but seldom done. He was beyond the call of duty. Really, he made me feel even better about my purchase decision, unit, etc. And, it was a pleasure to have something I did not understand at all so perfectly handled with ease. It was an extravagant purchase by me; one I hoped not to regret, and so far, excellent; don't regret this purchase.

I love them. I left them with my last computer. One of the workers called me on his own to make sure my computer was working alright. He gave me an estimate on a repair and told me the work wasn't work being done. I think that's great. They were even busy that day. The one that I get serviced isn't from Best Buy originally. They aren't high pressure at all. I never had buyers remorse with them. They explain things so well. He never talked over me or made me feel stupid.

We were having difficulty loading software on to our computer so we took our it to The Geek Squad for assistance. We also requested that a second hard drive be installed and the media program be fixed so my husband could download music. When we picked our computer up and took it home, the software was not working correctly, neither was the media program and I could no longer send or receive emails. We returned back to store twice after that to have the problems corrected and after multiple visits the computer still does not work correctly, in fact it has more problems than it had originally before the service was done. The problems were never resolved and I was not at all pleased with the service, we have since made an appointment with another vendor to take care of the problems. I do not recommend.

When we decide to buy a TV, we will go back to Best Buy. Although the prices are a little high, they would still match the prices of competitors. Even though we decided to wait on the purchase, they were still very nice and patient and gave us the information that we inquired about.

See above. I was told that I would have to bring in the printer to Best Buy, and that for $39.95 the problem would be fixed. My original in-home Geek Squad contract apparently does not cover printer hardware problems, but I was not aware of this at the time of purchase. I feel that my money bought nothing. I am not a fan of the Geek Squad. I have had much better luck with contacting HP.com through 1-800-HPINVENT and working with them on two different afternoons.

The person that worked on my computer and assisted me in the purchase of parts for the upgrade needed was very knowledgeable and explained everything very clearly.