Exterior Building Solutions

This was the first and only Angies list recommended company I've ever researched. It was a horrible experience. Sales guy was super nice and real easy to work with. Unfortunately easy stopped there. Workers came out and were real rushed to finish job in 1 day. Instead of using scaffolding and steps, as quoted, for steep section, they used step ladders. They ended up mashing my gutters with the ladders. I ended up making them replace the gutters, but i also should have made the replace the gutter guards they hastily destroyed removing the roof. There were a ton of things wrong. Some of the trim looked horrible. The "drip edge" they installed was so tiny and cheap it didn't even cover the plywood decking. My siding came out jagged. Shingles did not lay flat, and cracked caps were noticeable within days. Later I found nicks in my Hot tub cover that they didn't bother to protect except with a tarp. I later had to replace it for $400. Some of the items they came and fixed. Some of the items, they claimed to fix and just hoped I wouldn't check them. The cap of the roof they claimed to fix had no repairs done except one of them had silicone patched over it. The rest were left. The "new" project manager came by later and tried to explain that this is normal, even though my older roof had yet to have cracks in the cap. The whole thing was a disaster, took forever. This was, at best, average work for a price that was much higher then others. I paid the extra money in hopes I'd get quality work.

It took a while because of the storm. They did everything well. I think I would recommend them. They did everything we asked them to do and if something wasn't right, they did everything they could do to make it right for us. They were really good on customer service. They fixed a couple of things that we didn't like without charging. They seemed to be pretty competitive on price.

called for quote on new flat roof, removing old layers, and other hidden problems, and got it. it did take a while for new roof to be installed, but it was understandable due to recent major storms. I tried other companies and they didn't even call back. because we did have a leak, Mike K went up the day he quoted a price and did a short term patch until new roof could be installed. When he came back to have us sign the contract and give him the go ahead, he did another short term patch in another area I was concerned about. the crew showed up on the day they said,and worked straight for 10 hours and then came back on a Saturday to finish...another 5 hours. They cleaned up and were very pleasant. I am very pleased with their work. From start to finish I was kept informed. from ordering materials, delivery of materials to site, start dates, work that was completed, work they would come back to complete next day, clean-up, billing, quality control inspection, everything. I would definitely 100% hire them again. Best contracting experience I ever had. The office even called me to confirm receipt of my final payment in the mail! Thank You EBS!

It took them a while to get started -- approximately 2 months after I provided the downpayment. If I hadn't worked with them before, I would have been more concerned. They indicated that they had a backlog because of recent hail storms. There were a couple of minor issues with the siding with job. They were very concerned and made up for it right away. No arguments. I'm not sure how much they cleaned up, but there was some sweeping (pieces of aluminum and nails) on the driveway that I took care of. Overall, the job turned out great. I have no regrets and will consider EBS on my next project.

I called Exterior Solutions after the hail storm in May and asked them to provide a quote on a new roof. I had called them because of their Angie's List rating. The estimator who came out was extremely professional and reviewed the claim info from my insurance company. He said he'd have to talk to them about a few items and that they were quite busy since the storm so not to expect to hear from him for a week or so. No problem. A month later I had still not heard from them so I called the EBS office and asked if they had completed my quote. The estimator apologized and told me that we had fallen through the cracks and that he'd have to speak with my insurance company and get back to me. He said he was sorry and would call soon. That was over 2 months ago. I have never heard back from this company and have selected another roofer. I am really sorry to have to write this, because I was initially very impressed with this company. The hail storms in St. Louis this year generated a lot of work and new companies were dropping off brochures every day. But I wanted to go with an established company and EBS had such a great rating. I still have the impression that EBS is usually a good company to work with - just not in this case.

The quality of work was very good, however the project took much longer than it should have and the responsiveness and punctuality of the company was very poor. My project was a result of the hail storm in April '12, and I needed a new roof, gutters and downspouts, and a piece of siding replaced. My house is a simple, modest house so the effort to replace what I needed was on the low-to-mid level. I hired them at the beginning of May, but the work wasn't completed until mid-September. I knew that they'd probably be busier than normal due to the number of houses that had hail damage in the area, so I expected some delays compared to normal. But I also expected communication when delays were anticipated and responses to my emails and calls when I was looking for status updates. I never received any kind of communication from them except for the few responses to my emails and calls, but even getting responses to my emails and calls would take days or weeks. They even billed me for the final installment of the contract before the work had been completed. I'm pleased with the repairs they made but will probably not hire this company again.

Started off on the right foot, then went to the wrong foot. In completing the work, the owner made it right in the end, which I appreciate, and tell's me that they value the customer experience in addition to their workmanship. Sign of a good company.

I really appreciate him coming out to look at my pipe on the roof and explaining everything to me.

The project occurred in two phases. First was shingle/venting removal & replacement. The crew began on Friday, Oct 12th, 2012 and worked until dark (7 p.m., CDT). They placed tarp over the unfinished areas & the foreman informed me that they would return on Saturday the 13th to finish. The crew returned early Saturday morning & the job was completed by 11 a.m. They performed a sweep of the area for debris & nails both Friday evening & again on Saturday prior to departing. The foreman kept me informed of what was going on & that a different crew would be on site at a later date for the gutter replacement. Gutter removal/replacement occured on Monday, Oct 22nd. It only took a few hours & again the foreman kept me informed of what would happen. This crew also swept the area for debris after they were finished. Final inspection occured Tuesday Nov 6th. I am currently waiting on the final bill. I found E.B.S. to be a good company to work with. They provide a project manager (& phone number) to communicate with. The crews worked hard, were proficient & cleaned up after themselves. I had already chosen E.B.S. in my own mind before joining Angie's list & checking them out. That they had a 5% Angie's coupon just sealed the deal for me.

Anthony Grossman came out to give us an estimate on gutter replacement. He was knowledgeable and provided the quote that day via email. His quote was very competitive, however, we've decided to keep our existing copper gutters.

Overall, everything was handled in a very professional manner. We were notified at the very end of August that the company that had been providing our homeowners insurance for the last 20 years was pulling out of St Louis due to multiple claims with all the storms, tornados, etc. The company that we have our auto insurance with would not insure us as they said we had three layers of roof so all of a sudden we were thrown into the world of finding a roofer. My husband suggested using Angies List to get some good referrals so we did. The first thing we found out is that we only had two layers of roof. Over the next month, we got several bids and overall they were all within $1500 of each other. But what impressed us most about Exterior was their service beforehand. Salesman Dave Green came out and talked to my husband twice. The second time was on a Sunday when we signed all the paperwork to be able to get the roof done on Oct 3rd - the day our old homeowners policy would expire. Wednesday morning, workers were there way before 7am and every though it was drizzling a little, they sat tight because they knew we needed to get this done. There were a couple little glitches along the way. such as a shortage of material and they got a little something on the garage door. But both issues were handled quickly and efficiently and the garage door looked cleaner than when they had started. I work in a service industry so this meant more to me than pricing. Our roof looks great and the neighbors are asking who did the work. We were very satisfied and would definitely recommend them!!! And we got our new homeowners policy on Oct 3. Thank you Exterior Building Solutions!

Called for an estimate on leak repair in our roof. Estimator was very punctual and did an excellent job identifying problem, explaining problem and showing pictures of the problem. Asked about installation of a solar tube which he said he would include with the estimate of the roof repair. Estimate came within the week. Took numerous calls to get a date for repairs to be done. I know the ordering of the solar tube delayed things but once they were reminded about the leak in the roof they sent Mike out promptly to fix the plumbing stacks. Mike was great. He got right to work and communicated everything done. Other than no more leaks you could not tell Mike was here. Everything was cleaned up! Once the solar tube came in Mike was right out. Again, he did a great job. He was very excited about the installation of the solar tube which was fun. We are very happy with the solar tube and are thinking about having another one installed....by the same company!

EBS did a great job and I would use them again.

Great. All of this work took place over a span of about 3 months due to timing of stucco repair in between phases. After the work was completed, there was still a minor leak onto the front porch during heavy rain, but they came out soon after and found the problem, which was a simple piece of step flashing that had gotten cut back during the decorative trim process. Cons: -They charge a 2.5% service charge if you want to use a credit card. Normally, I wouldn't really make a big deal out of that, but when you are shelling out almost 5-grand, it's really annoying. We tried to get them to waive it but they wouldn't budge. In the end we did feel like we got a good deal for all of the work they did so we didn't make a stink over it, but still, it's the principle of the matter -Did fine some caulk and a few scratches on our new windows. Don't know where the scratches came from but the caulk is definitely from their workers. It's not a large amount so I will probably just try and remove it myself. -It did seem to take a long time to get the detail trim work started due to other projects for other clients. During the wait time we did have several heavy rains which allowed water to leak onto the front porch (the finished trim work would have prevented that from happening). Pros: -For the most part everyone was professional and willing to work with the various issues that needed to be fixed. -All workers are employees of the company and not sub-contracted out -workers were friendly and took time to explain to us every step and work through some of the un-forseen problems that old houses tend to bring up -end result is an old house that looks new. No more leaky gutters, clogged down spouts, or ugly aluminum siding that does not belong on a craftsman style bungalow. -So far so good on the impossibly persistent leak that we have been dealing with for 2 years, and we have had a couple good rains since they last came out to repair the step flashing that got cut back in the last phase of work. Will definitely hire again for future work.

Mike was very professional, punctual and knowledgable. He did not try to talk me into a new roof. He explained that the membrane itself was in good condition, but that the edges in several places needed patching and sealing. Most refreshing of all was that he understood that I was capable enough that I could easily do the patching myself. He even talked me through the process and gave product recommendations. I was so impressed that I will definitely be going back to EBS when the time comes to replace the entire roof.

After the big hailstorm some months ago, I wondered whether my roof was affected. I called my insurance company and to my surprise, was told I needed new roofs, gutters, everything, and that my insurance covered it. I talked to Mike Grossman and was impressed by his knowledgeability, and hired Exterior Building Solutions to fix the roof. When I discovered that the roofers had left my driveway covered with nails, I called, and someone was dispatched almost immediately to clean them up. (He did a terrific job, cleaning up the floor of my garage in the process). This made me think more of the company; problems come up, but how a company deals with it tells you whether or not they're a quality outfit. (Some companies try to make it your fault; Exterior Building Solutions responded rapidly and pleasantly). I can't really tell if they did a good job, I don't know enough about roofs to judge it. But it looks fine. My only problem with them is that the roof and gutters were finished on July 5th, while the fascia and shutters were not completed until September 21st. (The insurance agent kept asking me for documentation, and I had to keep telling her the job was jot yet finished.)

I made a call to get an estimate to have some tuckpointing done on my home. I left a message and someone called me back and said they would do an estimate and send it to me. I never received an estimate and had someone else do the work. An update: The company's version is not true. I am in the insurance business and I tell customers to get estimates for damaged parts of their house all the time, and just last week someone provided me an estimate from this company. Also, I have no need to make something up and give this company an F. So people just pick a company on here, without having any contact with them, write a review and lie? I doubt it. Furthermore, I have other companies who were able to come by and give me an estimate. See my other reviews. I rather have companies that would give me an estimate.

During several recent, heavier storms since June of this year, I noticed right around the drain/waste vent system's pipe, there was moisture and some dripping. I suspected it was due to a cracked or damaged rubber boot for the pipe's vent on the roof, but access to that is not easy, nor is it something I was comfortable doing myself. As a result, Exterior Building Solutions was the only company I called who not only had a good reputation on Angie's List, but also was available without having to wait 2-3 weeks. They came out within 2 days and were able to confirm my suspicions, as well as give me an overall assessment of the rest of the roof. I agreed for them to make the associated repairs the next day, and thus far I have had no problems with moisture nor water in the drain/waste vent system anymore (it has rained a couple of times fairly hard and I have had no water present near the waste system's pipe anymore). The person who did the job was very nice, accommodating, professional and knowledgeable. I will certainly put them at the front of my list the next time I need any roof repair done.

They did a good job, and they were very responsive. The price was also very reasonable. They were a little late getting started with the service, but once they got started they finished it in 48 hours. I have gone to their office before, and they are very professional. I have recommended them to others, and they have not had any problems with them.

I waited for the estimate but I also realized they were probably busy due to the large hail storm my area had experienced. The week Dave was supposed to drop off the estimate came and there was no estimate sent. I waited until 06/04 and called the company. The receptionist gave me Dave's cell phone number to call. I called Dave and he was very apologetic. He indicated that he didn't have my paperwork in front of him as he was driving and asked if it would be alright to call me later that evening with the numbers. I said yes that would be fine. It is 06/06 and I have still not heard from Dave. Needless to say I have lost my confidence in the company due to Dave's lack of follow through. I will not be doing business with this company.

The days immediately prior to the beginning of our siding project brought some of the Spring's rainiest weather. Due to the nature of our yard's drainage, some places were almost swampy. Despite muddy conditions, however, work was done in a timely manner and the siding was cleaned free of unavoidable mud at project's end. The crew leader was careful to explain the nature of the work that would be done and requested feedback on his proposed approach. The company's project manager returned two days following completion of the project to both inspect what his workers had done and to review the scope of the project and my expectations of it.

After a big storm I noticed water on the floor of our kitchen at the back door and some water near the ceiling. Anthony from EBS was able to come out a few days later, immediately saw what the problem was and made the repair from materials on his truck. All we needed was some caulk and a little tuck-pointing. Although we have yet to get any significant rain to test the work, I'm sure that we won't see water again by the kitchen door. This is the third time we have used EBS for various needs, from new roof to cornice repair, and I won't hesitate to call or recommend them again.

He had to work under extreme conditions, too. We have a steep roof on a 2-story house. We are six feet from our neighbor's property line, and the neighbors won't let us--or any of our workers--step foot on their property. Anthony's crew had to climb up the other side of the roof, and go up and over to replace the roof. It was ridiculous, and yet they did it: quickly and expertly.

We got three estimate and they give us the best presentation explaining all our options and the process involved to get the job done. Price wise they where about the same as the other estimates for similar types of work and materials. once we signed the contract and put down our deposit they did the work that week in about 3 days. They did all that was called for in the contact and did a good job. I was home for two of the three days so I was able to see most of that was done. Overall it looks very good. Only one or two minor issues. Clean up although good overall was not 100% and a few plants where damaged during the process. Two lengths of drip edge where left behind and although I called them about it a week later no one has come to get them.

They showed up on time and i was introduced to the job foreman. The workers got to work. Quickly they were kind enough to keep a path clear and hail free so i could get my dog out when needed for bathroom tips. The roof looks great. It was done in one day. The clean up was excellent.